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Excellent 8.2
Based on 321 reviews

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Excellent



based on 321 reviews
  • Cleanliness 8.6
  • Facilities 8.6
  • Location 7.2
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for money 8.2
  • Food/Dining 7.9

sven T.
United Kingdom
May 25, 2016
Great facilities
Facilities here were absolutely great - excellent gym, huge pool, several restaurants. The room was nice and clean, the staff were very nice. Slight problem that the room is so far from the lobby - best to take a buggy. The location is fine, nice and quiet but would be better if it was closer to a proper beach. Would recommend for couples/families looking for a quiet relaxing holiday.

Thierry L.
France
May 15, 2016
Buggie's driver missing
Hotel hanging on a hill,you must be transported by electric buggy to join your room.Funny! But...when you have to wait every time 5 or 10 minutes (the worst will be 15!),you count you loose every day more than 1 hour waiting a buggy because not enough drivers and bad organization. And you finally think it is not funny at all and will book another hotel next time!! Second problem:on their pictures,you think you book a room with a large illuminated terrasse but finally,your terrasse is great at day but unservicable at night because there are only few small lights and you are almost in the dark...

Nona N.
Malaysia
May 11, 2016
5 stars excellent Resort
We've checked in early...no extra charge, this is real 5 stars hotel! the staff very polite and we got our room on the top which is the best point view from our room, Thanks! Even the room not very big but it was so clean...love the king bed, very good mattress! The buggy service also good, helpful... grand swimming pool, amazing view from the resort... really beautiful resort in Phuket... so worthy! Breakfast buffet so variety & delicious... really2 love my vacation here, Thanks Hyatt Regency Phuket Resort! We'll be back again...

SHARON S.
United Kingdom
May 09, 2016
Quiet and peaceful
Quiet and peaceful. Good live entertainment on Friday and Saturday nights. Let down by the cheap choices of alcoholic beverages in the Regency Club lounge though

Blandine K.
France
May 09, 2016
Great hotel but impractical beach and too far from anything
The hotel is great with good facilities but the beach is impracticable and you will be stuck to the pool. Far from town and will need taxi back and forth for eating out as the restaurant was disappointing

Suphatra S.
Thailand
May 04, 2016
Great staff and service. Excellent stay!
This property was taken over by Hyatt a couple of years back so it's not your typical hotel structure and facilities. That's why we loved it. A sense of openness and serenity all around the property. Staff were great - service, attitude and friendliness. Highly recommended for short couple stay. Spa facilities will be undergoing renovation soon.. which is a pity as great views from there.

sarida A.
Thailand
May 03, 2016
Main pool, and sunset at Regency club
We're a family with a 3-year-old. The toddler fell in love with the infinity pool by the sea (there's a small street separating the hotel from the beach, but the view still fantastic). Our family spent about 2 hrs in the pool everyday. The pool is very safe for the toddler. There're plenty of shallow areas around the pool, providing good fun for children. Our family watched sunset at the Regency club. They have happy hour from 5 to 7, in time for the sunset. Our small family enjoyed the good view watching the sun fell to the horizon, while sipping the drinks on the deck. Superb experience. Definitely going back there again. Staffs also super helpful and friendly.

Bin S.
China
May 03, 2016
Wonderful hotel
Big room with small pool at balcony. Nice breakfast. Big swimming pool. Hotel daily activities and wonderful spa course.

Wilson C.
United Kingdom
May 02, 2016
Excellent hotel, Excellent Pool and facilities
Great place to stay... but more can be done to the in room pool.

Jimmy V.
Indonesia
April 29, 2016
Not worth for the price
This is a very small Hyatt Regency hotel. And it is very hard to go from lobby to our room. We have to use Buggy, and there r only 2-3 buggy for the whole Hotel....