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Hyatt Regency Sha Tin Hotel

18 Chak Cheung Street, New Territories, Sha Tin, Hong Kong (Show on map)

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Formerly : Hyatt Regency Hong Kong Sha Tin Hotel

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Hyatt Regency Sha Tin Hotel Hong Kong - Salon I Hyatt Regency Sha Tin Hotel Hong Kong - Melo Spa Hyatt Regency Sha Tin Hotel Hong Kong - Recreational Facilities Hyatt Regency Sha Tin Hotel Hong Kong - Fitness Room
Area: Sha Tin Number of Rooms: 559
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
485 reviews

Value for Money
8.3
Location
7.3
Staff Performance
8.7
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
7.8
Business travelers (485)
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David R. Business travelers Australia, July 21, 2014
Nice location and Ok overall but some problems

Location, pool and the bath in room
5.7
I had stayed at this hotel briefly before and had a good stay, this time we stayed for 10 nights and for a Hyatt Regency we thought the place fell down in a few key areas. First we arrived and asked to get our Mountain View King room, which we had paid for far in advance. They finally give us a room, I go see it and its a small standard and it was grubby, smelt of smoke. So knowing what my room should be, I go down to the desk and had to fight to get what I had paid for. This is fraud in my view, had I not known what my room type was meant to be, they tried to slot me into a much smaller standard rom with no bath. Second, our room had stained grubby dirty carpets and need a good shampoo. We were not happy with our daily clean, every day they missed things like no tea / coffee, or no toilet paper, or no new products, this was annoying. Also, from a previous guest rubbish was under the bed and it stayed there for 10 nights, was never cleaned, I am sure its still there now. Finally, the pool, its in their photos, its nice, but every day I noticed the pool staff don't pick up used towels off the deck chairs, so by 4pm many of the chairs are covered with towels, the user long gone and everyone thinks that chair is still taken. This is slack and the pool staff need to actually do some work vs standing around like they do. So overall we were glad to leave, I didn't like our dirty room, the room servicing and as another guest said to me, its the worst run Hyatt Regency and I agree.
David R. Business travelers Australia, July 19, 2014
OK but not up the Hyatt Regency standards

Location, pool and bath in room
5
I had stayed at this hotel briefly before and had a good stay, this time we stayed for 10 nights and for a Hyatt Regency we thought the place fell down in a few key areas. First we arrived and asked to get our Mountain View King room, which we had paid for far in advance. They finally give us a room, I go see it and its a small standard and it was grubby, smelt of smoke. So knowing what my room should be, I go down to the desk and had to fight to get what I had paid for. This is fraud in my view, had I not known what my room type was meant to be, they tried to slot me into a much smaller standard rom with no bath. Second, our room had stained grubby dirty carpets, the room and its carpets are dirty and need a good shampoo. We were not happy with our daily clean, every day they missed things like no tea / coffee, or no toilet paper, or no new products, this was annoying. Also, from a previous guest rubbish was under the bed and it stayed there for 10 nights, was never cleaned, I am sure its still there now. Finally, the pool, its in their photos, its nice, but every day I noticed the pool staff don't pick up used towels off the deck chairs, so by 4pm many of the chairs are covered with towels, the user long gone and everyone thinks that chair is still taken. This is slack and the pool staff need to actually do some work vs standing around like they do. So overall we were glad to leave, I didn't like our dirty room, the room servicing and as another guest said to me, its the worst run Hyatt Regency and I agree.
Business travelers July 19, 2014
Nice hotel but let down by bad customer service

Location, price and room size
5
We had stayed here briefly before and had a good stay. This time round we stayed here for 10 days and it was a mixed experience. First - I had paid for a mountain view king and they tried to put us in a standard room - I, having stayed here before - knew that the room was a standard - about half the size and no bath - had I not said anything they tried to have me stay in a standard room for 10 nights!!! Then, we get the room, the carpet was stained and dirty, and the maid room cleaning was crappy, day after day they forgot to do half of what thru needed ie no products or no tea / coffee or no t paper. There was rubbish under the bed from a previous guest and I noted it was never cleaned the entire 10 night stay. The pool looks good in the photos and it is nice but the pool staff are very lazy and they never pick up used towels - so by 4pm all of the lounge chairs are strewn with dirty towels and they pick none of them up. I also found the breakfast staff to be haranguing - I complained about some of the issues only to them have breakfast staff single me out for annoying attention. I met another guest who said this Hyatt is one of the worst in terms of customer service - their English is bad, or they pretend they don't understand and we were very glad to leave and will never stay at this hotel again - and please shampoo the carpets in room, they are disgusting
Benson H. Business travelers United Kingdom, July 8, 2014
Nice hotel with good location

Not expensive, comfortable room, close to train station
3.3
My stay of one night there was nice. The room is comfortable. The hotel is 5 minutes walk from the train station which makes it excellent for short stay.
Angela A. Business travelers China, July 6, 2014
nice service and good view

nice service, good view, convenience
7.7
Hsien-Li C. Business travelers Taiwan, June 21, 2014
Hyatt Regency Sha Tin Hotel

Free Wi-Fi, nearby subway, nearby university
7
Jianyi X. Business travelers China, June 19, 2014
Good

Good
6
Good
S M. Business travelers Singapore, June 12, 2014
Hyatt Sha Tin was a good hotel to stay in.

Friendly staff; good room and easily accessible
7.7
A good stay for my purpose.
Sam K. Business travelers United States of America, June 1, 2014
Comfortable and cared for

staff, accomodation, location, transportation
9.3
Stay was flawless. I could concentrate on work.
Luo A. Business travelers Taiwan, May 31, 2014
quiet place, large room

quiet place, large room, near MTR
8.3

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Hyatt Regency Sha Tin Hotel Hong KongHyatt Regency Sha Tin Hotel Hong Kong - Pool BarHyatt Regency Sha Tin Hotel Hong Kong - LobbyHyatt Regency Sha Tin Hotel Hong Kong - LobbyHyatt Regency Sha Tin Hotel Hong Kong - Harbour View (day)Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View (night)Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View TwinHyatt Regency Sha Tin Hotel Hong Kong - Mountain View Twin Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View KingHyatt Regency Sha Tin Hotel Hong Kong - One Bedroom ExecutiveHyatt Regency Sha Tin Hotel Hong Kong - Regency Club LoungeHyatt Regency Sha Tin Hotel Hong Kong - CafeHyatt Regency Sha Tin Hotel Hong Kong - Sha Tin 18Hyatt Regency Sha Tin Hotel Hong Kong - PatisserieHyatt Regency Sha Tin Hotel Hong Kong - Tin Tin BarHyatt Regency Sha Tin Hotel Hong Kong - ExteriorHyatt Regency Sha Tin Hotel Hong Kong - BallroomHyatt Regency Sha Tin Hotel Hong Kong - Salon IHyatt Regency Sha Tin Hotel Hong Kong - Melo SpaHyatt Regency Sha Tin Hotel Hong Kong - Recreational FacilitiesHyatt Regency Sha Tin Hotel Hong Kong - Fitness Room

Customer Reviews - Hyatt Regency Sha Tin Hotel, Hong Kong

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