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Hyatt Regency Sha Tin Hotel

18 Chak Cheung Street, Sha Tin, Hong Kong (Show on map)

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Formerly : Hyatt Regency Hong Kong Sha Tin Hotel
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Hyatt Regency Sha Tin Hotel Hong Kong - Melo Spa Hyatt Regency Sha Tin Hotel Hong Kong - Recreational Facilities Hyatt Regency Sha Tin Hotel Hong Kong - Fitness Room
Area: Sha Tin Number of Rooms: 559
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
337 reviews

Value for Money
8.4
Location
7.4
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.8
Food/Dining
7.7
Families with young children (337)
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Cheryl L. Families with young children Singapore, February 24, 2015
5 nights stay at hotel during CNY with baby

The hotel was a 5 min walk (from the room) to the MTR station; good dining outlets available; and the room was spacious and big for our 19 month baby to run around and play in.
8
Our stay at the hotel was a overall a pleasant one. We were given a free upgrade to a deluxe king room which was big and spacious. There was ample space for our 19 month old son to run about in it, turning it into his indoor playground. Our room overlooked the pool, playground and railway track. The view, we thought, was quite nice. Service at the hotel was prompt and good. We ordered room service and our food was served within 15 mins of our order. Members of staff (from guest services, concierge and housekeeping) were warm and friendly. We were always greeted with smiles. Staff were also quick to help with our baggage, strollers etc. They were very helpful. The hotel's close proximity to the MTR station made travelling with our 19 month old baby very convenient. Shuttle services to Tsim Sha Tsui were available but we wished that the frequency could be increased. A few minus points: - The metal trash bin in the room was rusty and it was not cleared out when we first arrived. Perhaps the bin was hidden away in the cabinet, hence it was not cleared out. We had to ask the housekeeping staff to clear the trash. - The cutlery and utensils were pretty old and had stains on them. - The electric pot used for boiling water looked worn out. - We hoped that it is not under the management's instructions that the chamber maids use the same cloth to clean the bathroom, sink, bathtub, WC and the solid surface top in the kitchenette (we were in the room almost every day when they did the housekeeping). - On days where we were in the room while the housekeeping was carried out, we were quite surprised that the room was not vacuumed. - The sink top and shower area had some dark stains. As we have a baby with us and everything had to be properly cleaned, I tried cleaning the stains but they won't come off. If members of the housekeeping staff properly clean these areas on a daily basis, there won't be such unsightly stains.
Camille T. Families with young children Hong Kong, February 8, 2015
Big room size

Room comfort, room size and close to Sai kung
9.3
Very good
Byungkuk N. Families with young children South Korea, January 18, 2015
Best one among Hyatt hotels in Hong Kong

free shuttle, heated swimming pool, marble bathroom
9.3
I will recommend this hotel to anyone who plans to visit Hong Kong. It is not centrally located, but easy to access by subway or free shuttle offered by this hotel. Hyatt Sha Tin looks much better than Hyatt Tsim Sha Tsui.
Benny L. Families with young children Hong Kong, December 28, 2014
Great hitel

Food, room, staff service
8
Irit K. Families with young children Israel, December 28, 2014
very warm and welcoming

the room service, the staff, and the location
9
Billy C. Families with young children Hong Kong, December 27, 2014
Very nice

swimming pool, gym, room was clean and staff were friendly
9.7
Bernard M. Families with young children Indonesia, December 26, 2014
Good hotel

Comfort, near mrt, helpfyl staff
9.3
Comfort, near mrt, big room
Wong H. Families with young children Australia, November 23, 2014
Value for money

Spacious room, nice view, good food.
7.3
Upgraded to suite. So no complaint at all. Even the standard room is spacious in HK standard. The Chinese restaurant there serves the best Beijing Duck, in my opinion.
Yalan H. Families with young children Taiwan, November 11, 2014
Highly recommend this hotel, good for family

The staff are very very helpful , during our stay we had assistant manager Steve Lo , he is by far the best staff ever very very helpful .
8
Great will come back to again if visit Hong Kong
Nancy N. Families with young children Hong Kong, November 3, 2014
Good place for a staycation

Good quality as expected from the Hyatt brand, quiet hotel, convenient to explore the New Territories
8
Good. We only stayed one night with a young toddler but they had a very small play area for him and I think there was a toddler pool area but we doing try that. We had 2 adjacent garden view rooms which was fine, the only thing would've been if they could have connecting rooms (only available for Harbour View and 2 bedroom suites) but it was fine.

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Hyatt Regency Sha Tin Hotel Hong KongHyatt Regency Sha Tin Hotel Hong Kong - Pool BarHyatt Regency Sha Tin Hotel Hong Kong - LobbyHyatt Regency Sha Tin Hotel Hong Kong - Harbour View (day)Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View (night)Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View TwinHyatt Regency Sha Tin Hotel Hong Kong - Mountain View Twin Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View KingHyatt Regency Sha Tin Hotel Hong Kong - One Bedroom ExecutiveHyatt Regency Sha Tin Hotel Hong Kong - Regency Club LoungeHyatt Regency Sha Tin Hotel Hong Kong - CafeHyatt Regency Sha Tin Hotel Hong Kong - Sha Tin 18Hyatt Regency Sha Tin Hotel Hong Kong - PatisserieHyatt Regency Sha Tin Hotel Hong Kong - Tin Tin BarHyatt Regency Sha Tin Hotel Hong Kong - ExteriorHyatt Regency Sha Tin Hotel Hong Kong - BallroomHyatt Regency Sha Tin Hotel Hong Kong - Salon IHyatt Regency Sha Tin Hotel Hong Kong - Melo SpaHyatt Regency Sha Tin Hotel Hong Kong - Recreational FacilitiesHyatt Regency Sha Tin Hotel Hong Kong - Fitness Room

Customer Reviews - Hyatt Regency Sha Tin Hotel, Hong Kong

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