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Hyatt Regency Sha Tin Hotel

18 Chak Cheung Street, Sha Tin, Hong Kong (Show on map)

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Formerly : Hyatt Regency Hong Kong Sha Tin Hotel
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Hyatt Regency Sha Tin Hotel Hong Kong - Melo Spa Hyatt Regency Sha Tin Hotel Hong Kong - Recreational Facilities Hyatt Regency Sha Tin Hotel Hong Kong - Fitness Room
Area: Sha Tin Number of Rooms: 559
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
2948 reviews

Value for Money
8.3
Location
7.5
Staff Performance
8.8
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.8
Food/Dining
7.8
All reviews (2948)
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Cheryl L. Families with young children Singapore, February 24, 2015
5 nights stay at hotel during CNY with baby

The hotel was a 5 min walk (from the room) to the MTR station; good dining outlets available; and the room was spacious and big for our 19 month baby to run around and play in.
8
Our stay at the hotel was a overall a pleasant one. We were given a free upgrade to a deluxe king room which was big and spacious. There was ample space for our 19 month old son to run about in it, turning it into his indoor playground. Our room overlooked the pool, playground and railway track. The view, we thought, was quite nice. Service at the hotel was prompt and good. We ordered room service and our food was served within 15 mins of our order. Members of staff (from guest services, concierge and housekeeping) were warm and friendly. We were always greeted with smiles. Staff were also quick to help with our baggage, strollers etc. They were very helpful. The hotel's close proximity to the MTR station made travelling with our 19 month old baby very convenient. Shuttle services to Tsim Sha Tsui were available but we wished that the frequency could be increased. A few minus points: - The metal trash bin in the room was rusty and it was not cleared out when we first arrived. Perhaps the bin was hidden away in the cabinet, hence it was not cleared out. We had to ask the housekeeping staff to clear the trash. - The cutlery and utensils were pretty old and had stains on them. - The electric pot used for boiling water looked worn out. - We hoped that it is not under the management's instructions that the chamber maids use the same cloth to clean the bathroom, sink, bathtub, WC and the solid surface top in the kitchenette (we were in the room almost every day when they did the housekeeping). - On days where we were in the room while the housekeeping was carried out, we were quite surprised that the room was not vacuumed. - The sink top and shower area had some dark stains. As we have a baby with us and everything had to be properly cleaned, I tried cleaning the stains but they won't come off. If members of the housekeeping staff properly clean these areas on a daily basis, there won't be such unsightly stains.
Dennis L. Families with older children Singapore, February 24, 2015
Clean & comfortable but location is not convenient

Spacious,Clean, Comfortable.
6.7
Overall, my stay was comfortable and enjoyable except for the last few days where a new group of guests checked in and they were slamming the doors and talking loudly in the walkway in the late nights.
Wenjia Z. Solo travelers Singapore, February 21, 2015
Not really a 5 star hotel

Room structure is interesting. I was able to watch TV from bathtub.
6
I booked a non-smoking room however I was told non-smoking rooms were no longer available. Room was not 100% clean. I was shocked. There was even some stain on the wall and sheet. Staff were very friendly except for a lady at reception. Cafe is nice. Housekeeping services is very considerate. Overall it has nice services. Poor location. The hotel is far from centre and located on a hill.
Yu H. Couples Hong Kong, February 20, 2015
The room is big enough and bed is comfortable.

Food , price and staff are great!
8.7
Cheung K. Couples Hong Kong, February 15, 2015
Hyatt Regency Sha Tin Hotel
9.7
This customer has only rated this hotel and has not submitted any comments.
Yung H. Couples Hong Kong, February 15, 2015
Review

Environment, seaview, service
9.3
Cheung C. Couples Hong Kong, February 15, 2015
Nice room, nice staff, nice view

Nice room, nice staff, nice view
9.3
Nice room, nice staff, nice view
Yip L. Couples Hong Kong, February 14, 2015
nice service, nice room

good service, nice room
9.3
Tin L. Families with older children Hong Kong, February 8, 2015
Relax weekend

Environment , Staffs, cleanliness
9
T M. Couples Hong Kong, February 8, 2015
nice location

nice pool, greenery and spacious room
8
Nice

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Hyatt Regency Sha Tin Hotel Hong KongHyatt Regency Sha Tin Hotel Hong Kong - Pool BarHyatt Regency Sha Tin Hotel Hong Kong - LobbyHyatt Regency Sha Tin Hotel Hong Kong - Harbour View (day)Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View (night)Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View TwinHyatt Regency Sha Tin Hotel Hong Kong - Mountain View Twin Hyatt Regency Sha Tin Hotel Hong Kong - Harbour View KingHyatt Regency Sha Tin Hotel Hong Kong - One Bedroom ExecutiveHyatt Regency Sha Tin Hotel Hong Kong - Regency Club LoungeHyatt Regency Sha Tin Hotel Hong Kong - CafeHyatt Regency Sha Tin Hotel Hong Kong - Sha Tin 18Hyatt Regency Sha Tin Hotel Hong Kong - PatisserieHyatt Regency Sha Tin Hotel Hong Kong - Tin Tin BarHyatt Regency Sha Tin Hotel Hong Kong - ExteriorHyatt Regency Sha Tin Hotel Hong Kong - BallroomHyatt Regency Sha Tin Hotel Hong Kong - Salon IHyatt Regency Sha Tin Hotel Hong Kong - Melo SpaHyatt Regency Sha Tin Hotel Hong Kong - Recreational FacilitiesHyatt Regency Sha Tin Hotel Hong Kong - Fitness Room

Customer Reviews - Hyatt Regency Sha Tin Hotel, Hong Kong

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