Back to hotel info

Excellent 8.2
Based on 510 reviews

Verified traveler reviews

Filter by traveler type

based on 510 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 7.7
  • Food/Dining 7.6

peter H.
United Kingdom
June 03, 2016
I love all the staff without exeption and the whole hotel.I want to live there

Angel O.
United States
May 27, 2016
Pleasurable stay
Our family was completely impressed with the incredibly courteous staff.

nuttapawan L.
May 27, 2016
good service
nice staff hi standard

nuttapawan L.
May 27, 2016
nica and large room
staff friendly . nice room . comfortable

ajay M.
May 19, 2016
Horrible sized rooms. Old property
Match box size room. Not even enough space for keeping the bags. The property is obviously old. The rooms are more appropriate for single traveller. They have better rooms, but seems like that the ones allotted to us were the smallest size and worst on the property. They were atleast generous enough to upgrade one room so that 3 children could fit into that. Would not recommend this property

May 18, 2016
very good
good location

Lee D.
Hong Kong
May 18, 2016
Only satisfactory
The hotel a bit old need renovation,

May 17, 2016
Good stay
Will come back again next time!

Jody G.
April 22, 2016
December R&R in Tokyo
Having been in Tokyo several times, this trip was really just a "rest & relax" time for our family to enjoy the cool weather, very good japanese food & the incomparable japanese hospitality. Hyatt was a perfect choice with it's well appointed room, eating places nearby & a regular shuttle service to train station & shopping centre. Hotel staff are also very courteous & helpful. We love the location of the hotel as it is in a very private & quiet part of the city :-)

Cynthia K.
April 19, 2016
Room for improvements
We ate at the restaurant, the manager cant speak English fluently, he don't understand simple request, disappointed. The front desk staff are good.