Exceptional 9.3
Based on 30 reviews

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About Hyatt Zilara Cancun Hotel


Nestled in the heart of Hotel Zone, Hyatt Zilara Cancun Hotel is an ideal spot from which to discover Cancun. Only 12KM away, this 5-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At Hyatt Zilara Cancun Hotel, the excellent service and superior facilities make for an unforgettable stay. Top features of the hotel include free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas.

Guests can choose from 307 rooms, all of which exude an atmosphere of total peace and harmony. The hotel's hot tub, fitness center, sauna, golf course (on site), golf course (within 3 km) are ideal places to relax and unwind after a busy day. Hyatt Zilara Cancun Hotel is a smart choice for travelers to Cancun, offering a relaxed and hassle-free stay every time.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Valet parking
  • Car park
  • Rental car

Things to do, ways to relax

  • Hot tub
  • Fitness center
  • Sauna
  • Golf course (on site)
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tours
  • Table tennis
  • Garden
  • Steamroom
  • Water sports (non-motorized)

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • front desk [24-hour]
  • Facilities for disabled guests
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Currency exchange
  • Salon
  • Shop(s)
  • Smoking area

Languages Spoken

  • English
  • Japanese
  • Spanish
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  • Minimum age of guests is: 18 year(s).
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 11.5 KM
Distance to Airport: 12KM
Non-Smoking Rooms / Floors: YES
Number of Bars: 8
Number of Floors: 8
Number of Restaurants: 8
Number of Rooms : 307
Room Voltage: 120
Time to Airport (Minutes): 20
Year Hotel Built: 2007
Year Hotel Last Renovated: 2013
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Recent customer comments

Filter by traveler type

  • Cleanliness 9.7
  • Facilities 9.5
  • Location 9.5
  • Room Comfort/Standard 9.6
  • Service 9.2
  • Value for money 8.6
  • Food/Dining 8.9

Louise H.
United States
August 08, 2016
Amazing hotel, location and staff!
probably one of the best hotel experiences we have had. The staff were nothing short of amazing! the hotel is beautiful and immaculately clean, the beach and pool bars service is amazing! Edgar in the bar in particular a super star, as is Omar on reception! we will definitely be back again. the only one suggestion I would give to improve, is please make sure the buffet food is always hot - it was often lukewarm, although delicious. Sort that out and you have virtual perfection! LH.

chasten G.
United States
July 20, 2016
Great Stay
The Hyatt was an amazing hotel and was an all around good experience. The food and activities that was included did not stand up to other resorts I have traveled with but the rooms and the beach were definitely top notch!

Kathleen W.
January 10, 2016
Great spot to relax and unwind in luxury
The location is amazing - right on the beach, which is kept spotlessly clean

Darren H.
October 06, 2015
The only place to stay
Staff, venue, atmosphere
From the time we got out of the taxi we knew it was going to be special. Forget your watches no need to know what day it is just relax, eat drink and enjoy. Staff always had a smile and only willing to ensure we had the best time

Brian T.
October 06, 2015
Family catch up
Service, friendliness & facility
Fantastic, cannot fault

sean M.
United States
March 08, 2015
Great service, mediocre food
service, beach,
The Hyatt Zilara Resort was a nice experience that I will remember for excellent service and a beach but the food (dinner options especially) were mediocre at best. For $700 per night, the food should be much, much better! In fairness, the breakfast and lunch and snack options were very good but the dinners (all of them) were less than desirable and as a result, I would not go back unless pricing were optimal. Again, at $700 per night the food should be much better so if you enjoy food as part of the all inclusive check list, look for other options. Last bit, if you book through a 3rd party, you will not get Hyatt points for your stay.

Kristen N.
United States
February 11, 2015
Great Long Weekend
Service, Staff, Location
The Hyatt Zilara completely exceeded our expectations. My husband and I stayed for 4 days and everything was just perfect. The services - all staff that we encountered - were amazing and friendly. The hotel and grounds are beautiful. We hope to return and recommend for couples of groups of adults who want to relax and enjoy the beauty of the beach.

Ryan C.
United States
February 04, 2015
Exceeded expectation
Clean, Quiet and Comfortable
The hotel is very well maintained. It's clean and not so crowded. Various events and shows every day added entertainment to the guests, and the food was fine. It's not the best food but given it's all inclusive, they were good enough. The only downers were lack of water activities (e.g., jet ski) available at the beach, and transportations to and from other local areas.

Trevor E.
United States
February 04, 2015
Overall good experience
The staff was super attentive and friendly, the evening restaurants were very good and the location was ideal
Really thought the staff was great. Had a great time

Kunwarjit D.
United States
December 04, 2014
great getaway
beach, pools, swim-up suite
fantastic! highly recommended


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