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More about this hotel:
    Area recommended for:
  • sightseeing
  • nightlife
  • beaches
    Distance to airport:
  • Cancún International Airport (15.5 Km)
    Top nearby attractions:
  • La Isla Shopping Village (1.3 Km / 16 min walk)
  • Playa Langosta (3.8 Km)
  • Playa Delfines (6.8 Km)
  • Mercado 28 Market (9.3 Km)

Note: Distances are measured as a straight line.

Hyatt Zilara Cancun Hotel

Blvd. Kukulcan Km. 11.5, Hotel Zone, Cancun, Mexico 77500

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Features of Hyatt Zilara Cancun Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • ATM/cash machine on site
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • elevator
  • facilities for disabled guests
  • meeting facilities
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • garden
  • golf course (on site)
  • golf course (within 3 km)
  • hot tub
  • massage
  • outdoor pool
  • sauna
  • spa
  • steamroom
  • table tennis
  • water sports (non-motorized)


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Japanese
  • Spanish

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Resort Description
Situated in Hotel Zone, Hyatt Zilara Cancun Hotel is the perfect place to experience Cancun and its ...see more Situated in Hotel Zone, Hyatt Zilara Cancun Hotel is the perfect place to experience Cancun and its surroundings. Only 12KM away, this 5-star hotel can be easily accessed from the airport. Also within easy reach are Playa Langosta, Playa Delfines, Hospital Americano.

The facilities and services provided by Hyatt Zilara Cancun Hotel ensure a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, 24-hour front desk, 24-hour room service, facilities for disabled guests, Wi-Fi in public areas.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless, internet access – wireless (complimentary), whirlpool bathtub, air conditioning, desk. The hotel's recreational facilities, which include hot tub, fitness center, sauna, golf course (on site), golf course (within 3 km) are designed for escape and relaxation. Whatever your reason for visiting Cancun, the Hyatt Zilara Cancun Hotel is the perfect venue for an exhilarating and exciting break away.
Resort Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (27)

Couples (23)

Solo travelers (3)

Groups (1)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (27)
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Kathleen W. Couples
Australia, January 10, 2016
Great spot to relax and unwind in luxury

The location is amazing - right on the beach, which is kept spotlessly clean
Brian T. Couples
Australia, October 06, 2015
Family catch up

Service, friendliness & facility
Fantastic, cannot fault
Darren H. Solo travelers
Australia, October 06, 2015
The only place to stay

Staff, venue, atmosphere
From the time we got out of the taxi we knew it was going to be special. Forget your watches no need to know what day it is just relax, eat drink and enjoy. Staff always had a smile and only willing to ensure we had the best time
sean M. Couples
United States of America, March 08, 2015
Great service, mediocre food

service, beach,
The Hyatt Zilara Resort was a nice experience that I will remember for excellent service and a beach but the food (dinner options especially) were mediocre at best. For $700 per night, the food should be much, much better! In fairness, the breakfast and lunch and snack options were very good but the dinners (all of them) were less than desirable and as a result, I would not go back unless pricing were optimal. Again, at $700 per night the food should be much better so if you enjoy food as part of the all inclusive check list, look for other options. Last bit, if you book through a 3rd party, you will not get Hyatt points for your stay.
Kristen N. Couples
United States of America, February 11, 2015
Great Long Weekend

Service, Staff, Location
The Hyatt Zilara completely exceeded our expectations. My husband and I stayed for 4 days and everything was just perfect. The services - all staff that we encountered - were amazing and friendly. The hotel and grounds are beautiful. We hope to return and recommend for couples of groups of adults who want to relax and enjoy the beauty of the beach.
Trevor E. Couples
United States of America, February 04, 2015
Overall good experience

The staff was super attentive and friendly, the evening restaurants were very good and the location was ideal
Really thought the staff was great. Had a great time
Ryan C. Couples
United States of America, February 04, 2015
Exceeded expectation

Clean, Quiet and Comfortable
The hotel is very well maintained. It's clean and not so crowded. Various events and shows every day added entertainment to the guests, and the food was fine. It's not the best food but given it's all inclusive, they were good enough. The only downers were lack of water activities (e.g., jet ski) available at the beach, and transportations to and from other local areas.
Kunwarjit D. Couples
United States of America, December 04, 2014
great getaway

beach, pools, swim-up suite
fantastic! highly recommended
Bruce T. Groups
United States of America, November 21, 2014
Great All inclusive Adult Property

This was the best all inculusive adult only property that we have ever stayed at. The staff here are amazing. They are there when you need them without being intrusive. The food is truly amazing for this kind of property.
Stephen B. Solo travelers
Australia, November 12, 2014

room, location, bar & food

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