Very good 7.9
Based on 7607 reviews

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About Ibis Singapore on Bencoolen Hotel


Enjoying an enviable location in the heart of Singapore’s business and cultural district, Ibis Singapore on Bencoolen Hotel is an ideal accommodation. The hotel is just minutes away from the Bugis MRT station, and Changi Airport can be accessed by direct MRT line in just 30 minutes. Bugis, City Hall, the central business district, Little India, Mustafa Center, and Orchard Road can be reached within walking distance. Featuring modish designs and contemporary furnishings, all rooms are decorated with timber floors and large bay windows. Each room comes with Wi-Fi internet access, international adaptors and USB charges, air conditioning, an LCD TV, and tea/coffee making facilities. The hotel includes Taste Restaurant which serves an international breakfast and local Singapore dishes. Ibis Singapore on Bencoolen Hotel is a brilliant place to stay.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car park
  • bicycle rental

Food & beverage

  • restaurant(s)
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • printer
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00PM
Check-Out Until: 12:00PM
Distance from City Center: 1.0 km
Distance to Airport: 17.0 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 16
Number of Restaurants: 1
Number of Rooms : 538
Room Voltage: 220
Time to Airport (Minutes): 20
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.6
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.0

Joanne Q.
July 28, 2016
Clean Hotel
normal business hotel with basic amenities.

Kelvin H.
July 26, 2016
Pros - Good location - Very clean rooms - Very friendly staff who are willing to help with any issues which may arise - Tasty buffet for breakfast and good chips for dinner - Hospitality room on the 5th floor is a good idea Cons - Elevator system is very slow, you can often wait a few minutes during the peak if you're unlucky for an elevator - Nearest MRT station is a bit of a walk from the hotel Good place to stay in general, I would highly recommend staying here if you go to Singapore, and I certainly would come back here if I planned to visit Singapore again in the future. - Rooms can be a bit cramped if you have a lot of luggage

July 26, 2016
Nice Comfy Quit
The hotel is nice and comfy, the neighborhood is quiet.

Ann S.
Hong Kong
July 24, 2016
Pleasant stay overall but disappointing check-in experience
Budget hotel for business and leisure travelers. Convenient location. Easily accessible to/from the airport and attractions in town. Great breakfast with plentiful choices of food. Mostly clean room. Housekeeping lady was pleasant. Comfortable bed. Able to view skyscrapers near downtown as well as the two temples close-by. Some contact problem with one of the swiping machine in the elevator. Check-in experience: It was my first time booking a hotel room with Agoda, so I ask a couple of questions concerning the payment terms. Our stay would have been perfect if the front desk staff who checked us in had been more patient, helpful and friendly. Also, We didn't get the room type we booked, which is not a big problem as long as we could change the room. We approached the front desk again to request for a room change. The staff initially refused to change for us, saying that no room was available that day. I then presented my Agoda confirmation again (which I had already presented upon check-in). After he read the page that showed the room type booked, he finally agreed to change for us. Although I appreciate his help, I cannot agree with his attitude. He might have made a mistake, or it might have been the booking system's problem. Even if it's not his fault, no customers deserve to be treated with an attitude when they had done nothing wrong.

Tauvik M.
July 23, 2016
Staff is very helpful, location is very central and strategic with variety stuff for breakfast, inlc

Eva C.
Hong Kong
July 19, 2016

Viviane C.
July 19, 2016
Can improve more
The room I stayed sink was stuck. Hair dryer only can work for 3minutes and stop automatically. No toothpaste and toothbrush provided. Blanket was so dirty as no changes and wash still have ex customers 's hair inside. Management please take highly attention for cleanses blanket. Overall was easy find this hotel. Keep it up!

William T.
July 18, 2016
Value Hotel within Bugis
Good value, location and friendly staff. Spacious but small TV.

July 18, 2016
Overall excellent
For the price I had - it was excellent. The fast check in and check out has become a requirement for me now as a customer and Ibis is excellent in this perspective. Very attentive to the needs of guests and their requirements boils also to the good management.

Yvonne L.
July 18, 2016
Centralised, Convenient, Fast Check-in & Check-out
Nearest MRT is Bugis Station which is about 5mins walk away. There is a 7 Eleven just outside the hotel & many choices of food as there's a food court just within walking distance. Nearest mall is Bugis Junction which is just a few mins walk away. Nice & comfy bed, bathroom a little small but decent. Would consider coming back to stay for future trips as location is quite centralised & robust with activities. They don't provide bottled drinking water but you can loan water bottle from them and get your water refills. Did not choose the breakfast option as was just a 1 night stay so can't review on the food selection.


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