arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 518 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 518 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 6.3
  • Location 9.1
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Sandi H.
New Zealand
February 05, 2014
Great
staff, peaceful, clean
Fantastic as usual in all ways. The staff were very helpful and friendly. The hotel was warm and comfortable and clean.

Wui T.
Malaysia
February 05, 2014
Good business hotel
Comfortable, centrally located, quiet
The check-in process was not as prompt as expected but it is still ok. The check out process was quick. There are free internet available on the ground floor which is great. The only down side was the welcome screen. It has put a different name on it. When we enter the room, the TV had the welcome screen on and it address "Welcome Mr. John". SO we were concern if we had entered the right room. Nevertheless, we just ignored it. Overall, it is a nice and value for money hotel with minimal facilities.

Bee K.
Singapore
January 29, 2014
Clean room and good location and value for money
clean room, central location and value for money
The room is clean and spacious, the only problem hotel run out parking lot for us, the location is great we had hard time finding parking place . No free wi fi in the room, in public area is reception is not good too.

Bee K.
Singapore
January 29, 2014
Clean room and good location
clean room, great location and affordable
The stay was alright except the hotel run of parking lots for us, we were told we should called before hand to reserve a parking lot. Room is relatively small, no wi fi provided .The location of the hotel is great , centre of city and walking distance to the coast

Greer W.
United States
January 25, 2014
Very Pleasant Stay
Our welcome & first contact with staff, convenient location, price.
Immediately upon arrival after a long drive, David (and-Vashal?) at the front desk were very friendly, welcoming and helpful. Without our asking, our rooms were reassigned so that we (one couple, one family with two small children)were as close to one another as possible, on the same floor. A young woman on the staff was less helpful, however, when she tried to prevent us from using a baggage cart (we did ask to use it) because a coach had just arrived. It was clearly going to take quite a number of trips to deliver all of their baggage. In the end she said something like, "Well, I guess I'll go get another one" as if we were putting her out - and as if we were somehow less important guests than the tour group. The room was fine but the black handprint on the wall above the toilet and markings on the shower floor, along with a dirty washcloth, made the room seem less appealing and clean. Overall, very good stay, comfortable, quiet, and good value for money.

Nick H.
New Zealand
January 22, 2014
Was a good weekend. Everything went perfectly.
The location, the price, and the weather.
Was a very good weekend overall.The hotel had a good location and checkin was simple and fast.

Veronica M.
Australia
December 28, 2013
Central Location
The best things about this hotel were the location in the centre of Wellington, close proximity to the waterfront and quiet room.
The location of the hotel was absolutely ideal for a business trip with just a few minutes walk to all CBD offices. Also, being in the centre of the city was great for having a stroll to the shops and waterfront area. The room was large and quiet and the staff very friendly. The restaurant served a selection of vegetarian dishes which were both creative and delicious.

Teo K.
Singapore
December 25, 2013
No frills but comfortable
Central location near to eateries and ferry terminal
Mr Hitesh handled our check in and he was very polite, patient and helpful. Room was smaller than ideal for 3 adults but it was ok as we didn't want to spend too much on just 1 night stay. Most importantly it was clean and we slept well. Checkout early next morning was a breeze. Did not eat at the restaurant so no comments on the food. I noticed that although the lifts were equipped with keycard sensors, I could go up to the guests floors without having to scan my room card. Hotel charges NZD25 for parking, but we found parking easily on the streets. Overall quite pleased with our stay.

Jeff T.
New Zealand
December 24, 2013
Great Customer Service
Central location, excellent staff, value for money room
Great central location, very helpful, friendly staff. Room was nice and good value for money. Would definitely stay again. Excellent breakfast. Dinner selections quite expensuve and maybe a few more tv channels.

Qian W.
Central African Republic
December 18, 2013
Very convenient
check in check out, environment