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Excellent 8.2
Based on 524 reviews

Recent customer comments

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Excellent



based on 524 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 6.9
  • Location 9.1
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

Greer W.
United States
January 25, 2014
Very Pleasant Stay
Our welcome & first contact with staff, convenient location, price.
Immediately upon arrival after a long drive, David (and-Vashal?) at the front desk were very friendly, welcoming and helpful. Without our asking, our rooms were reassigned so that we (one couple, one family with two small children)were as close to one another as possible, on the same floor. A young woman on the staff was less helpful, however, when she tried to prevent us from using a baggage cart (we did ask to use it) because a coach had just arrived. It was clearly going to take quite a number of trips to deliver all of their baggage. In the end she said something like, "Well, I guess I'll go get another one" as if we were putting her out - and as if we were somehow less important guests than the tour group. The room was fine but the black handprint on the wall above the toilet and markings on the shower floor, along with a dirty washcloth, made the room seem less appealing and clean. Overall, very good stay, comfortable, quiet, and good value for money.

Nick H.
New Zealand
January 22, 2014
Was a good weekend. Everything went perfectly.
The location, the price, and the weather.
Was a very good weekend overall.The hotel had a good location and checkin was simple and fast.

Veronica M.
Australia
December 28, 2013
Central Location
The best things about this hotel were the location in the centre of Wellington, close proximity to the waterfront and quiet room.
The location of the hotel was absolutely ideal for a business trip with just a few minutes walk to all CBD offices. Also, being in the centre of the city was great for having a stroll to the shops and waterfront area. The room was large and quiet and the staff very friendly. The restaurant served a selection of vegetarian dishes which were both creative and delicious.

Teo K.
Singapore
December 25, 2013
No frills but comfortable
Central location near to eateries and ferry terminal
Mr Hitesh handled our check in and he was very polite, patient and helpful. Room was smaller than ideal for 3 adults but it was ok as we didn't want to spend too much on just 1 night stay. Most importantly it was clean and we slept well. Checkout early next morning was a breeze. Did not eat at the restaurant so no comments on the food. I noticed that although the lifts were equipped with keycard sensors, I could go up to the guests floors without having to scan my room card. Hotel charges NZD25 for parking, but we found parking easily on the streets. Overall quite pleased with our stay.

Jeff T.
New Zealand
December 24, 2013
Great Customer Service
Central location, excellent staff, value for money room
Great central location, very helpful, friendly staff. Room was nice and good value for money. Would definitely stay again. Excellent breakfast. Dinner selections quite expensuve and maybe a few more tv channels.

Qian W.
Central African Republic
December 18, 2013
Very convenient
check in check out, environment

Cindy Q.
Malaysia
December 17, 2013
comfortable and close to all amendities
Clean room, close to shopping and amendities
overall exellent! Only self service tour brochure available at front desk, need to improve on provide some information on available tours.

LIM T.
Malaysia
December 12, 2013
Enjoyable and comfortable stay
location, clean & comfortable
Pleasant,enjoyable stay at reasonable cost.Very close to restaurants, cafes and pubs

Ai K.
Malaysia
December 04, 2013
No frills, good location, efficient service
Good location, nice adjacent cafe, value for money
Expect what you paid for - no frills and value for money. Centrally located in the city and 10 - 15 minutes walk to Te Papa museum and big New World supermarket. Did not manage to enjoy the free breakfast as we had to check-out very early the next morning.

Jane E.
New Zealand
December 03, 2013
met my requirements
centrally located, quiet room, friendly staff