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Excellent 8.2
Based on 518 reviews

Recent customer comments

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based on 518 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 6.3
  • Location 9.1
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

8.3 Ian P.
July 13, 2015
Good stay, no issues, good location.
Location, comfort, decent value.
All OK.

7.3 Cindy G.
New Zealand
July 08, 2015
Late entry
clean rooms, portacot provided for baby and the food was great...
I thought the book in time was late as we dropped off our bags earlier and as I could not establish from their website I enquired and was told 2.00pm was book in time and I felt that it was later than most hotels let people in. If we wanted to pay $120.00 the website said we could have early book in. Arrived back at the hotel and heaps of people were kept waiting in the foyer to get up to their rooms and we were informed it was due to housekeeping still being done so it was well after 2.00pm when we finally were able to get up to our rooms. My 3 month old grand daughter was getting grizzly and needed a feed but when we approached staff they said it would be only a few more minutes to get our room.There seemed to be an IT issue going on for admission staff. The rest of the stay was fine and the rooms really clean but I just felt they let themselves down with the book in procedure.

6.3 Darren C.
New Zealand
June 25, 2015
No Parking
Parking was poor

7 Derek M.
New Zealand
June 04, 2015
Queens Birthday Stay
location near restaurants and shopping,
Satisfactory - staff were friendly and helpful Room satisfactory - virtually no light so dark room off puting

New Zealand
June 01, 2015
Great location
Great location
Brilliant and pleasurable

5.7 Gina M.
New Zealand
May 15, 2015
Quiet room not quiet!!!!!!!!
The Hotel room was rather small, we asked for a quiet room but our room was so close to the lifts every time a group of people were there waiting for the lift it was very noisy. Also we could hear the air conditioning units all night.No view and no opening window so the room was very stuffy. A great location, good parking.

9.7 Michael C.
United States
May 13, 2015
clean and roomy
location, cleanliness, accommodating staff
Very comfortable. Age fire alarm was, I was told, caused by a customer's overly hot shower vapor. The evacuation was good practice for both guests and staff.

8.7 Isabel F.
United Kingdom
May 05, 2015
Location, price, breakfast options

3.7 William S.
New Zealand
May 04, 2015
Very Basic but good loation
Good location in Central Wellington with very basic services. Found that everything came at an additional cost when the base rate was quite expensive in the first place. A lot of the staff were foreigners with little English or knowledge of the city.

10 jun C.
May 01, 2015
Good hotel
Service & environment & cleaning
It's good and valvble hotel, nice and clean.