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Excellent 8.2
Based on 518 reviews

Recent customer comments

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Excellent



based on 518 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 6.3
  • Location 9.1
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

8.3 Diane P.
Australia
January 20, 2016
Good quality hotel in a central location
Central Location, Quiet Rooms, Immaculate presentation
The only issue was difficulty in changing our booking dates as we had booked through Agoda, and had paid upfront. This was a complicated process, and I would not use a booking agency again - I would book the hotel by contacting them directly.

8.7 Karen D.
New Zealand
January 17, 2016
nice and clean, good location
clean, helpful staff, quiet rooms

9.3 detty E.
Indonesia
January 12, 2016
good location
nearby in shooping centre
no internet ...kids will scream u have to pay for it but if u have accors member they will give u free with only limited numbers of gadgets (only 3)...

8 Kim L.
Malaysia
January 02, 2016
Good location and pleasant hotel
Early check-in, clean and comfortable room.

7.3 MICHAEL L.
Malaysia
January 02, 2016
Simply the best
Bed superb
Fantastic,relaxing ,simply the best.

8 Chris M.
New Zealand
January 02, 2016
Wt
Location&staff
All good

8.7 Jacqui L.
United Kingdom
November 10, 2015
Great stay
comfy beds, great staff, handy for city life
great stay as always , only one small issue, one towel is not enough, two would be great. Other than that very good value for the money.

8.7 Fiona M.
New Zealand
October 11, 2015
Comfortable stay
Location, clean rooms, internet access
Comfortable room, my daughter was excited to get a double bed to herself, pleasant helpful staff who were able to give advice and help on computer use, buses and attractions . A great central location. Ate elsewhwere as 15 min wait for attention at bar and was then going to be a 45 minute wait for bar food. Went to a nearby pub and received quick efficient service.

9 Sue G.
Canada
October 01, 2015
Central Location
Location, Value for Money, Staff
Everything as it should be.

3.3 Colin K.
United Kingdom
September 30, 2015
Location is great. Hotel is not great
Location
This hotel was in a good location downtown but the price of the stay was scandalous when you see the room that you get, which is little better than a dormitory style room. It is not often that I feel cheated and let down by a major hotel chain but I have not stayed at an Accor Hotel since this stay and it will be a long time since I forgive them for this scam. It was hard not to let it spoil my perception of New Zealand and the holiday. Fortunately, we went on a road trip after Wellington and quickly realised that there are some very nice places to stay in at a fair price. We were just victims of a hotel chain that has no sense of shame or desire to see customers returning to their hotels. I travel extensively (about 3 business trips each month) and can say with confidence that Accor Group has lost out from what it did to me in Wellington. You need to avoid this hotel if they are charging anything more than NZD 80 per night.