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Mike T.
Wisatawan Tunggal
United Kingdom,
01 Juli 2014
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Overpriced, dirty, low quality
Breakfast, location, balcony
4,7
Most overpriced hotel I have stayed in.
Dirty floor towel in the bathroom, no hot water, awful shower (besides the fact it was cold), two plug in room (both in use), basket on bed when I arrived was filthy on its base - making the bedsheets covered in muck where it had been placed by housekeeping.
Good points are a decent breakfast, a good location (although in a town this small you could be anywhere and still be close to where-ever you wanted to be) and nice balconies and generally a nice building with good decorations in the hallways.
Staff unwilling to give me a room (despite watching me book on Agoda) until they had confirmation (30mins+ I was told) which I thought was pretty un-trusting of them considering the worst case.
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Makhy D.
Wisatawan berkelompok
Philippines,
04 Juni 2014
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It was very relaxing and fun.
The room is nice and clean. I love the hotel itself. It serves free breakfast.
7,3
I love the room. Its clean. And its near the crisologo street. Near resto. One thing I dont like is when the waiter serves the american and make him a copy while the filipino , he just give the water and let the filipino do it by himself. Overall I will recommend this hotel since its neat and clean.
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Elmer G.
Wisatawan berkelompok
Philippines,
22 Mei 2014
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Very entertaining
Affordable clean & fascinating
6
Super cool, awesome and a very lovely place to stay with family and friends
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Teresa H.
Wisatawan berkelompok
Philippines,
13 Mei 2014
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Friendly and considerate staff. Big rooms and bed.
Big rooms. Affordable. Great location.
5,3
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Jermaine C.
Wisatawan berkelompok
Philippines,
07 Mei 2014
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the best experience!
The service, Facilities and location is superb!
10
You will find the most accommodating staff right here, great breakfast and facilities aside from the great location of the establishment. Crisologo Street which is "The Place to go" is just right outside the hotel as well.
Will definitely Visit Again!
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Timothy M.
Wisatawan berkelompok
Australia,
04 Mei 2014
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Great over night stay.good Room.good location.
Location location location
8,7
Enjoyed my 2days in vigan. Hotel is in great location. The old design is worth seeing
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Ramon T.
Pasangan
Australia,
04 Mei 2014
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Quite satisfactory
Location, location, location
6
Reasonably comfortable, large room, staff were not up to speed with English, no room or reception safe, had to chase up staff for adequate towel provision, room door out of plumb (only opened half-way), had to negotiate on price quite severely for an extra pillow (reception wanted to charge the equivalent of 2.5% per night surcharge for one extra pillow), street festivity noise was disturbing on several nights (typical "doof-doof" beat late into night) made sleeping almost impossible.
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Babylyn A.
Keluarga dengan anak dewasa
Philippines,
01 Mei 2014
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Everything was superb except for one.
8,7
There was quite a hassle when we first arrived at the hotel. We were advised that we can't check in early since our room (Family Suite) was still occupied. It was completely understandable so we've just left our luggage and roamed around to check for some open restaurants (as we were told to be back by 9:30 since the occupants will check out that time). To my surprise, the room was still unavailable when I called 'em. But they promised me that by 10:30 it will be okay. And so it was. I thought my little disappointments would end up there but I was wrong. The room that was given to us was the "Suite for 2" not the Family one. But then we were too tired so we just stayed and rested for a while until we transferred to the other room by past 12.
The good thing about what we have experienced is that we were able to test their customer service well. I believe they have really done a good job in handling our rare case (I suppose). They gave us all we need and they were responsive with all our other requests. I wish they had a telephone though so that I didn't have to go back to the front desk for countless times.
Overall, rooms are great (you'll be able to rest very well), the location is perfect as it is just some steps away from Calle Crisologo and lastly, the Customer Service is outstanding -- I'm sure the latter makes me wanna go back to this place.
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Robert E.
Pasangan
Australia,
29 April 2014
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this hotel was exceptional value for money.
only one complaint....NO HOT WATER.
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Bernard T.
Keluarga dengan anak dewasa
Djibouti,
25 April 2014
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The rooms were okay for the price.
Location, parking (inside the compound), clean.
6,7
The hotels location is perfect, close to city center and tourist/historical sites.
The room price was a little high, $200 (PhP 7999) for a standard double room + one bed including breakfast for 4 plus 2 kids, with a working air condition unit, no extra towels, it was set for 4 adults only.
The breakfast is set (one fried egg, two slices of bacon or longanisa or tocina, half milkfish (Bangus), and a half cup of rice, coffee and water, NO bread or fruit), the service was not that good. The bacon was raw and cold, the longanisa and tocino were overcooked and tasted old, NO table napkins, when asked, the servers provided tissue papers. I asked to change my meat selection but was told it is not possible. I had to ask for a pot of coffee for the group instead of just one small cup per person, it was given, a plus.
Wifi is free but extremely slow, oh well, is was a vacation, not a business trip.
The front counter staff were helpful and courteous. Check in and out services were fast.
Parking is free inside the compound.
If I recommend this hotel, it will be for a couple without breakfast. There are lots of restaurants in the area open for breakfast.
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