Kembali ke info hotel

2015
Cemerlang 8,5
berdasarkan 5998 ulasan

Apa Kata Pelanggan Kami?

Pilih Jenis Pelancong
Cemerlang



dari 5998 ulasan
  • Kondisi/kebersihan hotel 8,7
  • Fasilitas 7,9
  • Lokasi 9,0
  • Standar/kenyamanan kamar 8,5
  • Tingkat pelayanan 8,6
  • Harga berbanding mutu 8,5
  • Makanan 7,6
Urutkan berdasarkan

Fendi L. dari Malaysia
Wisatawan bisnis
Menginap selama 2 malam pada bulan April 2016
overall ok
is a 4 stars hotel, easy to find, overall ok
Diulas pada 11 Mei 2016

Marianne F. dari Filipina
Pasangan
Menginap selama 6 malam pada bulan Mei 2016
Disappointing
We always liked this hotel, we always stay at this hotel every time we go vacation, and always for a long period of time and usually for the whole duration of our vacation. But, this time around we we're really disappointed. First, they declined our credit card claiming that it should be the credit card holder's name to be the lead guest, where in fact we always use my name as the lead guest. So they asked us to send a letter of request to change the name of the lead guest to that of the card holder's name which is my husband's. Second, the front desk is very hard to reach. Most of the time no one seems to bother answering the phone calls eventhough they have an operator to connect you to them and all you get is a "sorry, maybe they are busy" answer. Both check-in and check-out lines are long, front desk staff seems to be slow workers. Upon check-out, we have to wait for a long time for them to check the room. As for the cleanliness, I complained about the dust on the tables and floor. So we need to asked them to clean it, I mean isn't it part of the make-up room procedures already? Our room has it's own walk-out balcony and some Bougainvilla plants in it, so the tendency is that some dust come inside the room and sometimes some dried flowers/leaves also. When we leave the room and have it madeup, unfortunately when we came back those dirt on the floor is still there, it's like they never really cleaned the room at all. Instead they just made the bed. The air conditioning unit is leaking so I asked for an extra floor rag, but only provided one for that day and for the remaining days of our stay was forgotten and I think they expect me to ask for it every day. They said they will fix it but it's still leaking. Considering the 16 days that we've stayed in a premier deluxe room, they disappointed us in a way that maybe we will not be coming back again... Not unless they will make some major changes that will benefit both parties...
Diulas pada 09 Mei 2016

Francis R. dari Filipina
Pasangan
Menginap semalam pada bulan Mei 2016
The stay was great
Our stay in this hotel was awesome. The bed is pretty, the food in the resto was so delicious. And the best part? We are now engaged! Thanks quest for being a part of our life's journey :D
Diulas pada 09 Mei 2016

Brandon A. dari Filipina
Wisatawan berkelompok
Menginap selama 2 malam pada bulan Oktober 2015
need to improve customer service
we reserved for the 8 days but the last 2 days they told us that we need to transfer to other hotels coz they are fully booked what a disappoint & inconvenience for us.. the bed have bedbugs and the aircon burst. not a good experience. the breakfast is so boring, same menu everyday..yak!!
Diulas pada 08 Mei 2016

john B. dari Australia
Wisatawan Tunggal
Menginap selama 2 malam pada bulan April 2016
no
Was not happy with the meal i was served on the Sunday,,told the waiter to tell the cook or chef to go back to cooking school,,was not up to Quest standard..
Diulas pada 08 Mei 2016

Wimberly Y. dari Filipina
Pasangan
Menginap semalam pada bulan April 2016
Quest Hotel Cebu
X
Diulas pada 06 Mei 2016

Jesper A. dari Denmark
Pasangan
Menginap semalam pada bulan April 2016
Very Nice hotel
Great room and Nice pool.
Diulas pada 04 Mei 2016

hyeyoon S. dari Korea Selatan
Wisatawan berkelompok
Menginap semalam pada bulan April 2016
good~
good~
Diulas pada 03 Mei 2016

COLIN S. dari Australia
Wisatawan bisnis
Menginap selama 3 malam pada bulan April 2016
Excellent
Great place to stay in Cebu..
Diulas pada 03 Mei 2016

Tony K. dari Jepang
Wisatawan bisnis
Menginap selama 4 malam pada bulan April 2016
I went to Cebu for my business reason.It was good stay at Quest hotel in Cebu city.
I went to Cebu for my business reason.It was good stay at Quest hotel in Cebu city.
Diulas pada 02 Mei 2016