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Zach B.
Families with young children
United States of America,
January 8, 2015
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Not what I expected
Decent pool, location, price
4.3
We showed up late at night after numerous hours traveling from Chiapas, Mex. I just wanted to get into my pre-booked room and go to sleep. I showed the front desk lady my reservation, which had a balcony or terrace and an ocean front view. I paid extra to have these. She informed me that none were available. I asked how could the hotel book rooms that were already reserved or display rooms were available when they weren't? She told me it was the online booking agency's fault and no refunds or extras could be furnished by the hotel. We were given a room with a lobby view and smaller beds than what we'd reserved. Whatever happened to customer service? Don't book this hotel solely off of price. You'll still be disappointed. I'm not a negative person by nature. I like people to treat me the same way they'd like to be treated.
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Mary V.
Couples
United States of America,
July 16, 2014
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good place to stay
on hotel strip, close to bus stop
6.7
hotel is close to downtown cancun. bus ride is only $9.50 pesos per person - easy access to markets.
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Jaime M.
Couples
Canada,
January 3, 2014
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Our room had not access to the beach, it was dark and humid
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Jeremy R.
Couples
United States of America,
March 21, 2013
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easy, quite, clean, beach!
on the beach, beach bar, swimming pool
8.7
Very good. Great place for families. They have a small private beach. Easy access to local activities and tours. Breakfast is literally on the water on the beach. Rooms all face the pool and ocean. Quiet area in the Hotel Zoneria but not so close to all the noise and lights. Easy bus / taxi access to the hotel zone or downtown Cancun. Wifi is not in the rooms, only in the hotel lobby.
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Jenny C.
Couples
United States of America,
September 4, 2012
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Lovely hotel and great service!
Service, view, restaurant, food.
9.7
great costumer service. i'm glad i came here with my husband... people here were very helpful and friendly. i will definitely come back to this hotel! i'll give them 5 stars!!!!
Nightlife Tip:
Must go to coco bongos
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Kate M.
Solo travelers
Australia,
August 7, 2012
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Nice hotel just out of the hotel zone
Pool, lovely staff, spacious room.
7.7
The staff at this hotel were super helpful, and the restaurant was lovely. Nice location if you're looking to be a little bit further away from the super expensive hotel zone. Pool was nice, and easy access to cheap public transport.
Sightseeing/Attractions Tip:
Visit the mayan ruins.
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Isabel H.
Couples
Canada,
December 11, 2011
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overall good
buffet breakfast, and good location (close to buses)
7.3
it was nice having the breakfast buffet, i was impressed that there was a cook making your choice of omlette (he even made me an only egg white omlette) with the ingredients you wanted. there was watermelon, papaya, and melon daily which i liked. they also had the regular cereal, yogurt (one kind), meat (no bacon), and pancakes. also had typical mexican foods, black beans, platanos, and crema..
the location was nice, close to a bus stop that could take you to downtwn cancun (max 12min away- mercado 28) or go to the heart of the hotel district (where everything is much more expensive) .. bus ride for two was 17pesos appx 1.30$ for both. we found a great chicken rotisserie in mercado 28 called pollo rotisado. for 3/4 of a chicken, one drink, plenty of tortillas, and a plate with black beans and rice for only 65pesos, and very very yummy ...
the only thing i was dissapointed with the hotel was that we booked it mainly for location and that they had a kitchenett. well we had a small fridge which was ok foor our water bottles and fruite.. i thought we would have cooked during our stay but the portable camping stove that they brought was all rusted and i was more grossed out about usuing it...
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Everth H.
Couples
Venezuela,
February 22, 2011
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excelente relacion precio y servicio
Buena ubicacion, personal de buen trato y en especial del restaurant muy amable.
7.3
Agradable las habitaciones. Los servicios para los huespedes son buenos aunque falta mejorar el internet a las habitaciones, Un gimnasio, Actividades recreativas diarias durante los dias de semana.
Hotel Feature Tip:
No esta cerca del centro de cancun para caminar.
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Ettore C.
Couples
France,
October 17, 2012
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Hotel situé dans la zone hotelière de Cancun, à notre goût relativement mal placé par rapport aux animations nocturnes et restaurations. Cela oblige a utilser des moyens de transport pour ces cas de figure.
Chambre spacieuse, 2 grands lits, frigo, climatisation,
Salle de bain vieillote mais fonctionelle.
Un petit balcon donnant vue sur mer, très beau point de vue.
Petit déjeuner inclus dans le prix de la chambre.: Salle de petit dej en face des chambres de l'hotel au dela de la plage et sur la mer, on y accède par un petit ponton. Salle plutot fatguée ainsi que le matériel, machine à café, toasteur etc, limite propre même.
Café au gout déplorable, pas grand choix et surtout pas la qualité. A oublier.
La plage est bien entretenue sauf que la baignade est pas vraiment sympa à cet endroit, beaucoup d'algues.
Personnel de réception sympa et avenant.
On va dire que par rapport à d'autres hotels, le rapport qualité prix est pas trop mauvais
En ce qui nous concerne Cancun c'est comme Capri, c'est fini!
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Jerome G.
Couples
Switzerland,
January 21, 2015
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Gutes Preis/Leistungsverhältnis in der Hotel Zone
+Frühstück auf dem Wasser +Hängematte +Lage
8
Das erste und wohl günstigste Hotel in dieser Zone. Das Meer sieht schöner aus als es ist. Viele Algen. Keine Sonne mehr am Nachmittag. Busstation direkt vor dem Hotel! 5 Min. bis ins Zentrum und 10 Min. bis Coco Bongo!
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