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Excellent 8.3
Based on 4769 reviews

Recent customer comments

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Excellent



based on 4769 reviews
  • Cleanliness 8.4
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 7.8
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Antonio D.
Switzerland
July 30, 2016
A four star hotel that used to be better!
People at reception not wanting to help at all! They just give you the key and don't want to make your stay any better. The Impiana is going to be like any other four star hotel in KL with a swimming pool on the roof, standard procedure as everywhere else. Except the delicious eastern and western breakfast, I don't see any reason to go back again !

Helen O.
Singapore
July 28, 2016
Impiana KLCC Hotel
great

wayne G.
Singapore
July 26, 2016
Disappointing customer service
The staff came for room make up at approx 5pm and forgotten to place any towels in the room. Waited one hour for staff to send towell to me after calling/ complaning for 4 times! Request duty manager to contact me but no one call. Very disappointing customer service. First time staying at Impiana KLCC and will also be the last. My colleague also recieve lousy customer service.

Peggy W.
Malaysia
July 24, 2016
Closest to Convention Centre at value price
the overhead link bridge is the gateway to KLCC & Pavilion! shaded & airconditioned walkway. Room is spacious with all necessary necessities.

Mei N.
Malaysia
July 24, 2016
Good
Ood

Annie L.
Malaysia
July 22, 2016
Service is good.
Hotel staff service is vey good except hotel taxi fare is too expensive cost RM170 to get to KLIA for one person.

cheong K.
Malaysia
July 20, 2016
Must improve cleaning
Toilet is not clear

Nathan R.
United Kingdom
July 18, 2016
Great hotel
Only stayed for 1 night. Would like to stay longer next time.

Marina B.
Malaysia
July 16, 2016
The check in was smooth. Inna assisted me during the check in & escorted me to the room and informed
Pleasant stay and very convenient location. However, improvement on hotel signages is essential especially from klcc suria.

sulaiman R.
Indonesia
July 15, 2016
Nice
Everything is nice, keep up good work