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Excellent 8.7
Based on 1163 reviews

Recent customer comments

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Excellent



based on 1163 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.1
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.5
  • Food/Dining 8.5

Rachael W.
United Kingdom
July 29, 2012
Beautiful hotel with gorgeous features
access to local beach restaurants, adults only pools as well as family pools. great breakfasts!
We had a wonderful time at the hotel. Upon arrival we were not happy with our Pool Pavillion room as there was work being done in the room next door. After complaining we were upgraded to a delightful suite and were made to feel very welcome. The staff were wonderful and friendly although some staff (particularly those at the Greyhound Cafe) could do with some better customer service skills! All in all, a wonderful holiday and experience.

Rodney S.
Canada
July 27, 2012
Wonderful Hotel
Great personal service, Excellent food, wonderful room interesting and effective decor
We were only there for 1 night - we wished we had had more time to stay longer. My wife used the spa and loved it.. We had lunch on the beach where service was slow but only because the food came from inside the hotel - the staff were very attentive. There was renovation going on at the time which detracted from the appearance but no noise that bothered us. Nice hotel - very nice experience.

peter R.
Australia
July 25, 2012
lovely hotel
great location
excellent resort spread out over many hectares. big rooms with bath on teh balcony. 10 minutes from airport and across the road from the beach where there are plenty of bars and restaurants. has 3 pools ( 2 with no kids). recommend for relaxing weekend in the sun without any hassle

Danielle M.
Australia
July 25, 2012
Amazing, the best I've ever seen!
Look, food and service
i have experienced heaven on earth! the beds sooooo comfy and the pillows perfect, decor stylish and service great!

Xingyi L.
Singapore
July 25, 2012
A wonderful hotel with variety of food choices
The Tin Mine theme
Wonderful staff and lovely decoration of the hotel makes it a really great place to chill and just doing nothing. The Black Ginger restaurant is a romantic place for dining but need to make appointment, and I like the fact that it is secluded so that not alot of people will be around and cause it to be overcrowded. There are food places along the beach area. Not a place for shopping. I really like to spend my whole time at the hotel by just using the outdoor tub, bathing with the rainshower, chilling at the balcony, swimming in their pool and strolling within the boundaries. The cocoon spa is a little costly but you can just go outside the beach area for massages. Breakfast has a variety of choices too. Usually my hubby who ispicky, likes it too

Francis K.
Australia
July 24, 2012
Really nice hotel....loved our plunge pool.
Great room and fabulous hotel.
we only stayed one night as we were really just in transit but really wish we could have stayed longer. the decor of the hotel is really interesting and the breakfast was lovely. will be back the next time we are in phuket.

Jamie B.
United Kingdom
July 24, 2012
Absolutely fantastic
5* service, facilities.........everything
A truly 5* hotel. The staff were fantastic and helped with everything we wanted, always with the warmth and kindness that only the Thai people have. The hotel itself was beautiful and our Pool Villa was immense. The pools, gym, restaurants and everything else were also top notch. Would definitely go back!

SHU L.
Hong Kong
July 13, 2012
Great Resort Hotel
Big Room, excellent facility
Really enjoyed my getaway weekend stay at this hotel. Will recommended to friends and family. Wonderful experience

Nicola F.
United Kingdom
July 11, 2012
Lovey hotel, rooms tired.
excellent food and friendly staff
lots of renovation going on, so sounds of machinery echoing around the hotel grounds. the room was nice, but a bit worn out. restaurants booked up early, so be quick to reserve a table. more table staff needed at breakfast.

Lee F.
Singapore
July 11, 2012
Nice Villa with excellent service
Great swimming pool and nice rooms
We had a wonderful stay at the hotel. From the moment we step out of the airport, there's free airport transfer to the hotel. Great staff service. The room that we stayed was very clean and big. the breakfast buffet was very nice. We love everything about the hotel :)