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Excellent 8.3
Based on 350 reviews

Recent customer comments

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Excellent



based on 350 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.2
  • Location 8.9
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for Money 8.5
  • Food/Dining 6.8

FOO M.
Malaysia
January 29, 2016
Best Boutique Hotel In Hanoi
Great location, big, clean and comfortable room
Always my first choice when travel in Hanoi.

FOO M.
Malaysia
January 29, 2016
Best Boutique Hotel In Hanoi
Great location, big and clean room, friendly staffs
Many times stay at this hotel. Always my first choice when travel here.

FOO M.
Malaysia
December 24, 2015
Best Hanoi Boutique Hotel
Big, clean and comfortable room, great location.
Many times stayed at this hotel. Always my first choice when travel to Hanoi. Great location, quiet environment. Room is big and clean.

Auguste M.
Canada
November 08, 2015
Second to None
Awesome location, amazing staff, best service
I liked that I felt safe. The place was very clean. Awesome location. The staff were amazing! Any question I had they helped me with. They booked my trip to Halong Bay, it was incredible. They let me check in at 7:00AM without extra charge and helped me enjoy my stay in Hanoi. Looking forward to staying there again on my next trip!

FOO M.
Malaysia
October 06, 2015
Best Boutique Hotel in Hanoi
Great location, clean, big and comfortable room, friendly staffs
Many times stayed at this hotel. Clean, big and comfortable room. Great location and easy access to tourist spots. Great hotel.

Peter D.
Australia
September 22, 2015
I Want to Live Forever at The Ritz!
Location, staff, price!
So happy we chose this hotel! It is a great base to explore the Old Quarter- just behind the Cathedral in a quaint lane and a short walk to the lake and plenty of delicious food ist the doorstep. Staff were so helpful I felt sad to leave and Xuan is so beautiful, sweet and kind- the perfect host! I wanted to stay longer!

Hang T.
Vietnam
September 05, 2015
BE CAREFUL WHEN BOOKING
Clean bathroom
The hotel moved me and my friend to another hotel, namely Posh Hotel, without informing us in advance. I didn't agree to and they told me they had to save rooms for new customers. So what we were ? Agoda customers? Because of tiredness, we finally agreed to move to the new hotel. When we arrived, the reception guy told me he didn't receive any info. about my case so we had to wait. After that, I asked him the reasons why nobody at Ritz called me like promised? This guy rudely told me how could he know, I should check with the people at Ritz Hotel myself. Next, we required an upgrade and Ritz Hotel confirmed the upgrade was finished. When we're back at night, the same reception guy, told that our room had been upgraded but then we checked and it’s not. We didn't agree to and the guy asked how much was our room? I asked him why did he need to know that? so that he could treat customers differently? Again, he couldn't give us a proper explanation. When we demanded to talk with the manager, he tried to offer an one thousand vnd discount or 8 usd taxi fee from the hotel to the Airport and we refused. In the end, we had to accept to stay in the room they prepared since it’s close midnight. However, I asked for the morning meeting with the manager and his full name. He glared at me directly knowing that I was still looking at him. In the next morning, there was no water. First, their reason was because there were some problems with the city's water pipelines but later the reason became because the others used up the amount storing in the water tank last night so now they had to fill up the tank before the water could be back. It's funny because that's part of their jobs to keep an eye on the water tank but now they claimed on other customers? Later morning, the manager politely explained the reasons after apologizing but it's too late for the hotel to do anything for us excepting a free ride to the airport.

Lydia F.
Canada
September 01, 2015
Good Location, Convenient, Friendly Staff
Convenient location, friendly, cozy
My stay here was amazing. It was clean & gorgeous. Right in the centre of everything. The staff were very friendly and accommodating. Great value for money.

FOO M.
Malaysia
August 25, 2015
Best Boutique Hotel In Hanoi
Great location, clean and comfortable room, friendly staffs
Few time stay at this hotel and I like it because easy access tourist spot, old street, lake and also many local foods around etc. Room is very big, clean and comfortable. Will stay here again if travel to hanoi

Wangsereekul A.
Thailand
August 19, 2015
Clean, helpful staff, great hotel
Location, cleanliness, cozy
Excellent little hotel far from the madding crowds, very clean good shower, staff extremely helpful and polite, you can walk almost everywhere from this hotel without any trouble. You can book tours through them with best price and quality.