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What happens when my reservation is placed?

Agoda now operates a 100% instant confirmation policy. Any room available on our site can be reserved and confirmed immediately. To ensure we're able to offer the best rates we work hard with hotels and partners to set up the best processes. Depending on the booking there are 2 things that can happen.

1) Agoda Special Rates - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID.

2) Special Rates - Pay at the hotel: Agoda works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an Agoda partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email.

Please note: In such cases we will not charge your card. You will be required to pay the hotel directly upon check-out and the hotel's own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Agoda Special Rates'.


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