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11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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"Clean, comfortable and friendly staffs..."

  • Wen, Malaysia
  • August 30, 2015
  • Area: Orchard
  • Rooms : 70
  • Free Wi-Fi

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Room Types
Superior Room
Superior - 7 Days Early Bird Promo
Superior - 21 Days Early Bird Promo
Superior with Breakfast & Minibar
Superior with Free Mini Bar
Superior - 7 Days Early Bird with Free Mini Bar
Superior - 21 Days Early Bird with Free Mini Bar
Superior Single with Breakfast & Minibar
Superior Single with Breakfast & Minibar.
Superior (Special)
Superior (Special) - 7 Days Early Bird Promo
Superior (Special) - 21 Days Early Bird Promo
Deluxe (Special)
Deluxe (Special) - 7 Days Early Bird Promo
Deluxe (Special) - 21 Days Early Bird Promo
Deluxe with Free Mini Bar
Deluxe - 7 Days Early Bird with Free Mini Bar
Deluxe - 21 Days Early Bird with Free Mini Bar
Deluxe - 21 Days Early Bird Promo
Deluxe - 7 Days Early Bird Promo
Deluxe Room
Executive Room
Executive King
Suite King
Suite Room


When would you like to stay at this hotel?

Features of Innotel

24-hour front desk


business center



facilities for disabled guests

laundry service



room service

safety deposit boxes



free Wi-Fi in all rooms

Wi-Fi in public areas

Languages Spoken

Chinese (Mandarin)





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Positioned in the most convenient location of Singapore, surrounded by restaurants and shopping establishments, Innotel offers easy access to the city’s top attractions such as Dhoby Ghaut, MRT Station, Tan Yeok Nee House, and Plaza Singapura. There are 70 well-furnished guestrooms available with unrivaled amenities and an atmosphere of peace and comfort to satisfy even the most discerning guests. To top it all, Innotel has launched Internet TV in all the rooms and provides top notch services ensuring a pleasant stay for all their guests. Positioned in the most convenient location of Singapore, surrounded by restaurants and shopping ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s)
Stay for free if using existing bedding.

Guests over 10 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
15 SGD

Check-In From

Check-Out Until

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Innotel Singapore - Food, drink and entertainment Hopheads Craft Beer Bar & Bistro
Hopheads is a bar and bistro serving tapas and mains alongside with imported craft beers from all over the world.

Recent customer comments

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Very Good


from 2280 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (2280)
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Wen T. Solo travelers Malaysia, August 30, 2015
Pleasant stay

Clean, comfortable and friendly staffs
It was a pleasant stay at Innotel. Excellent service provided for this small hotel. Good location, easy excess to MRT and walking distance to Plaza Singapura which have plenty of food and dining there. Overall is satisfactory
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Dicky G. Families with young children Indonesia, August 17, 2015
Clean, great location, friendly staff, aromatic

location, best service and near shopping center
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Chervon L. Solo travelers Malaysia, August 16, 2015
Everything is fine

Location, Staff
The room is slightly small for me but it was clean and comfortable. The staff are friendly.
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Piyaporn S. Couples Thailand, August 16, 2015
convenient, close to MRT, good condition

Convenient, good service, clean
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Timotius S. Families with young children Indonesia, August 15, 2015
Very good hotel staffs are friendly

clean boutique nice
Very nice
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Anne L. Families with older children United States of America, August 13, 2015
Family Group Vacation

Cleanliness, prompt and friendly service, suggestions by staff of less expensive choices of transportation to airport and places to eat.
We enjoyed our stay at Innotel. We rented 5 rooms. Each room was clean and the bed linen was comfortable. We were there during the SG50 anniversary so we received free bottles of water and drinks in our fridge daily. Only warning is don't leave an empty juice can out, as ants found their way into the room. The service was wonderful. I found cheaper rates on Agoda after I booked through Agoda, but could not get Agoda to honor their price guarantee since I was not able to find a button to choose multiple rooms to show them that the rates were lower. I could only get a screen shot for the price of one room and they used that as an excuse not to honor the price guarantee. That was the only disappointment, knowing that I overpaid because Agoda did not honor their own price guarantee.
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Kao S. Couples Cambodia, August 11, 2015
Room is very comfortable

Well clean, Staff very helpful and good location
Very satisfactory and would choose this hotel again for my next visit.
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Xu Z. Families with young children China, August 10, 2015
convinient place, money-worthy experience

convinient location, free WIFI, excellent service
it was a good experience there, highly recommend
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Anocha R. Groups Thailand, August 9, 2015
They forced us to stay on smoking floor!!

I booked Innotel via Agoda for a non-smoking room. I checked a check-box for non-smoking room and also wrote a request in text box that we need non-smoking room and we would arrive very late around 1am. When we arrived, a not-good-gesture bell boy came to great us with strong accent and some unkind gesture such as weird attempt in not allowing us to use hotel toilet on the ground floor. A hotel staff put us on 3rd floor which is smoking floor without asking our agreement. After we realized that we got on smoking floor I tried to call her again telling that we can't sleep in that room because my mom have problem with the smell. It would be a very big problem to us. The staff said that she can't do anything for us because all rooms are fully occupied. We had to wait until tomorrow morning she said. But we insisted that we can't sleep anyway for 6 hours until time she said we will get the room. She didn't apologize but said she can't do anything. (Is this what 4 star hotel staff says to customer? I don't think so) Then I truly asked for help. She sent the rude bell boy to spray air refresher for us. You know, it couldn't help at all. It's a room on smoking floor. The smell is in every corners of furnitures in the room. The worst is we still get headache and allergy until monday moring. No any formal apologize at all! They think it was not thier fault. She tried to explain to me that the hotel is fully booked. I told her that it actually is over booked. That's why she had to put us on somking floor which is not an excute at all. They sold rooms without checking customer request I would say. And the most important thing is it ruined our Singapore trip coz we are sleepless and too weak to follow the plan we have made for Singapore national weekend!! It is the worst hotel experience I ever had! Don't stay Innotel!!
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Hon Y. Business travelers Singapore, August 6, 2015
no carpark and enough space for travelling car

near to mrt
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Customers like this hotel for:
Nearest transport:
  • Dhoby Ghaut MRT Station (0.2 Km / 3 min walk)
Area recommended for:
  • nightlife
  • restaurants
  • shopping
Distance to airport:
  • Seletar Airport (13.4 Km)
  • Changi International Airport (17.2 Km)
Customer comments:
  • "Comfortable and clean rooms" , "Courteous staff" , "Location is good" , "Reasonable price"
Top attractions in the area:
  • Orchard Central (0.6 Km / 8 min walk)
  • Orchard Road (0.7 Km / 9 min walk)
  • Singapore Art Museum (0.8 Km / 10 min walk)
  • Raffles City Shopping Centre (1.1 Km / 14 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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