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Innotel

11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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Area: Orchard Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
1999 reviews

Value for Money
7.6
Location
8.8
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.4
Food/Dining
6.2
All reviews (1999)
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Bernadette B. Solo travelers Philippines, March 23, 2013
Very comfortable stay at a centrally located hotel

Very attentive and helpful hotel staff, centrally located/near Orchard, near malls and restaurants
7.3
I chose Innotel primarily because of its location. I was traveling with my mom who has limited mobility so the hotel’s proximity to Plaza Singapura, City Mall and the easy access to public transport – bus, Dhoby Gaut MRT, taxis – was a big plus. The most outstanding factor about the hotel is its very accommodating, attentive and helpful staff. The check-in and check-out were a breeze and staff were indeed very welcoming. I made a request that we be given a room where it is quiet because of my mom and they accommodated this request. Yes, it’s a no frills hotel and the room size may not be so big but I think it was just right for us who were out most part of the day. The standard requirements are there – bathing supplies, coffee/tea service, free bottled water, hair dryer, electronic safe. The internet TV is a big plus indeed! I also appreciate that they have a coin-drop desktop computer and printer which I made use of when I needed to print my boarding pass for our return trip. The room rate is not as low as the budget hotels but it is still much lower than most hotels within Orchard vicinity. The lack of a free breakfast is a bit of a dampener but there is a small restaurant at the ground floor that offers breakfast, lunch and dinner fares at reasonable prices so not much problem. I will definitely come back to stay at Innotel and will recommend it to my friends.
Cedric T. Couples Singapore, March 23, 2013
Good Experience

The staff are very friendly and willing to serve.
7
A fantastic experience from the checking in to the checking out.
Marisa C. Business travelers March 23, 2013
Very convenient location. Good for business trip

Hotel is next to underground station with clean room and free WiFi
6.3
Pitinart K. Families with young children Thailand, March 21, 2013
Good and very happy

Friendly staffs, close MRT and clean
8
Their staffs are very friendly especially bellboy (Indian guy). Hotel is very close to MRT and we could go to shopping at orchard road by walking. The rooms are clean and very comfortable bed.
Joanna F. Solo travelers Australia, March 19, 2013
ok

location location location
6
Eriel C. Business travelers Philippines, March 18, 2013
Comfortable, everything you need for a good night'

clean, comfortable, good location
7.3
The staff are all friendly and nice. Thanks a lot. Loved my 4 days stay there.
Agung H. Families with older children Indonesia, March 18, 2013
Hotel with great location closer to MRT

Best location
7
Yiw S. Business travelers Malaysia, March 16, 2013
Great access to transportation and Orchard Road

location, staff friendliness, cleanliness
7.7
Perhaps you could put a curtain outside the bathroom glass 'wall' as if sharing, it gets quite disturbing with the light on when the other person's asleep.
Nicolas A. Business travelers France, March 15, 2013
Friendly staff and very clean

Friendly staff, fast internet, nice outdoor terrace
7.7
I stayed at Innotel a couple of times already for business trip. taff are very friendly and efficient, rooms are small but very clean. the outdoor bar has a nice terrace with large choice of beersand cheap malaysian food. Internet is quite fast and aavailable everywhere in the hotel through wifi. It is very good value for money. S
Nicolas A. Business travelers France, March 14, 2013
Friendly and efficient staff, very clean

fast internet (wifi), clean rooms, friendly staff
7.3
I stayed in that hotel 5 times already, it is good value for maney for Singapore. Rooms are small but very clean, and staff are very helpfull. Internet is high speed and there is wifi everywhere. I like the outdoor bar and the hotel location is rather good - 5 min taxi drive to go in city center. Good value for money.

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Customer Reviews - Innotel, Singapore

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