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Innotel

11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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Area: Orchard Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
2092 reviews

Value for Money
7.6
Location
8.8
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.4
Food/Dining
6.2
All reviews (2092)
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Boon H. Couples Malaysia, January 28, 2013
Great Location!

Location and clean rooms
9
this hotel might not have the best hotel facilities however the customer services are well par with others 5 stars hotel. the rooms might be small for a standard room but it is well maintain. bed is comfortable, tv are tune in with local and international channels. provide high speed internet tv as well as complimentary wifi services. customers service is fantastic. the response to your queries are immediate. even during peak season, managers do greet you by your name, wondering how he can even remember all the customers names. fantastic.
Chris K. Couples Malaysia, January 27, 2013
Nice Hotel in Great Location

Very Near MRT station which interconnects with 3 lines
7.7
The rooms are small but comfortable and the staffs are all friendly and eager to assist.
Sightseeing/Attractions Tip: The MRT are convenient to use and easy to move around.
Ann S. Couples United States of America, January 27, 2013
Very basic college dorm room, overbearing service

location
6
-the room is very basic; shower, bed, and tv. -they say it's a "business hotel" but the wireless did not work and had no access to internet the entire time i was there. -service staff are overbearing - they called three times in a row to make sure the laundry will be delivered on a certain day; called literally 3-4 times in a row for a wake up call; make everything completely inconvenient for "security" sake which was irrational - when they have a copy of my passport, credit card info and i have stayed there for 3 nights. -i will not be returning
Hotel Feature Tip: don't stay here if you need access to wireless internet and don't want to feel like you're staying in a college dorm room.
Weng J. Groups Malaysia, January 27, 2013
Good hotel at a great location with helpful staff

location, good customer service, clean, very near mrt
9
had a very enjoyable stay at this hotel during a weekend trip. the location is great as it is not far from orchard and very close to mrt station (about 5 minutes walk). the room is clean and the size is acceptable for the price you're paying. helpful staff at the hotel made my stay even more enjoyable. i would recommend this hotel to friends or couple travelling together an business travellers.
Budy T. Couples Indonesia, January 26, 2013
Conveniently located at the heart of Singapore

Location, comfort and service
8
It was a pleasant stay, the hotel is conveniently located very close to park mall/plaza singapura/dhoby ghaut train central. The service is commendable, the room is cozy and clean albeit a little tight fit. The hotel does not feel crowded although the hallway is not that spacious.
Hotel Feature Tip: It is better to let taxi driver know that the hotel is located next to park mall, the taxi driver that drove us there have no idea where the hotel is located.
Michael H. Solo travelers United States of America, January 26, 2013
great service

customer service
9
i have stayed there on my last 3 or 4 trips to singapore. the staff is very friendly and accommodating. i cant say enough for the friendly greetings each time you come through the door. they often address you by name and see that you are enjoying your stay.
Shopping Tip: you are within walking distance to orchard roads shopping centers.
Charlene D. Groups Philippines, January 26, 2013
Conveniently located hotel with impeccable service

Friendly staff, convenient location and cozy beds
9.3
the staff are accomodating and very efficient. the rooms are clean and minimalist. beds make you wanna sleep all day instead of going out. not a luxury hotel but great for people who need a place to unwind after a long day of doing tourist stuff. great location too since it's a 3 minute walk to the train station and accessible to buses as well.
Hotel Feature Tip: The TV doubles as an internet browser. Cool feature to those who don't want to drag their laptops along.
Yoke B. Couples Malaysia, January 25, 2013
Great Location and good service

Internet TV and free wifi
8.3
the hotel is so near to mrt and shopping outlets. services are great from front desk to house keeping. all staffs are high courtesy. the internet tv is available at guest room and also wifi all provided free. the only set back is no breakfast included and the cafe attached to the hotel is open air and does not serve much food. overall good.
Doni T. Couples Indonesia, January 24, 2013
Great location, friendly staff, but small room

Very close to MRT station
8
We booked about 10 days earlier, hotel was at full occupancy when we arrived. So then we were given twin bed instead of double bed. Better you fill in special request at agoda form.
Itchaya G. Groups Thailand, January 23, 2013
Great location

Ideal location, comfy room, good service
8.7
Very comfy room and all of the staff have lovely customer service. Location is also great. Only 2 mins walk to Dhoby Ghaut station and only 5 mins walk to Orchard Road

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Customer Reviews - Innotel, Singapore

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