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Innotel

11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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Area: Orchard Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
2011 reviews

Value for Money
7.6
Location
8.8
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.4
Food/Dining
6.2
All reviews (2011)
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Nuchanun K. Business travelers Thailand, December 11, 2012
Central location

Great location & service were good
8
Great overall . Location is the best I have stay in SG so far . Even room are small , but it is clean & cozy to stay. Price can be improve . & staff are useful & multi task . Do not mine go back to stay again or recommend other to stay for business trip or holiday or shopping trip if price can be cheaper
Indery S. Couples Indonesia, December 11, 2012
Great Location!

Location, clean comfortable beds, with reasonable price
7
right across mrt station and plaza singapura! get the orchard shopping strip experience without the hefty price tag.
Miran S. Solo travelers Pakistan, December 9, 2012
Nice hotel but not worth for money.

Staff
6.3
The hotel is at good location and staff is very good and cooperative, always smiling. Hotel is near MRT station so travelers can go anywhere in the city. The worst part of hotel is that the walls of room are very thin, so if somebody talk on corridor you can easily listen them, Offcourse they can listen you also. Rooms are very small and hardly don't have place to put extra luggage and stuff. Toilet is very small and not good. Overall if you are going to pay $230 then you expect more than what you will get there. For me the hotel room was ok but not worth for money.
Filson D. Couples Philippines, December 9, 2012
good location, mrt and shopping around the area.

mrt just a few minutes walk to access other areas.
9
decent rooms, front desk assisted us with smiles, gave us directions on some of the tourist sites. some of the placement of stuff in the room was not so convenient, like the phone was near the door and the wires got tangled up with other things, etc.. but since you're just a transient visitor, it's not that bad. but if it's your own room, you'll need to relocate stuff..
Tran D. Families with young children Vietnam, December 8, 2012
great location and friendly customer service.

clost to mall and subway
9.3
it was such a great experienced staying at innotel. it was close to the malls and minutes away from the subway. the customer service were amazing and the bellboys were so helpful. would stay there again on our next trip to Singapore.
Lee H. Solo travelers Malaysia, December 7, 2012
Nice hotel with great location

good service
7.7
The hotel located at dhoby gaut mrt station, strategic location. Very good hotel service. Comfy room with spacious and adequate facility.
Waewrawee K. Business travelers Thailand, December 7, 2012
great location near mrt

near mrt and cbd
6
mrt was so close to the hotel .location was very good. in the nearest area you have a lot of thing that convenience.
Shopping Tip: You can walk on the orchard shopping mall road
Keith H. Solo travelers United States of America, December 6, 2012
Good location and can be good value for money

Location, clean and ok rooms
6.7
Was here for a short stay and found it quite adequate. Some odd design choices, that should really be reconsidered. The bathrooms are not well designed, but all else is quite fine for a comfy stay. It is very easy to walk to Orchard for shops and the subway. You can also walk to the downtown area easily - if not too hot and humid. Staff were just ok, promised a late check-out and then changed their mind on the last day. Was quite comfortable here and would consider for my next visit.
Anna Y. Groups Malaysia, December 6, 2012
Great location+excellent service, wonderful stay!

Truly impressed with the overall service experience, well deserved Tripadvisor's excellence award winner
9
Not only the reception was quick to respond to my email regarding my duplicated room booking, we were very glad that they accommodated to our requests for a highfloor, quiet room by giving us a free upgrade upon arrival! Truly a nice surprise that ease us much when travelling with a small toddler. The upgraded deluxe room gave much more space for us especially important for the little one. Thanks for the bathtub too, the kid had a bit of fun playing in it. So glad that there is a cafe/restaurant right next to the hotel lobby, saved us the search for food (breakfast and supper). Location was great, it is so close to MRT and neighboring shopping mall, Plaza Singapura or even if to walk down to Orchard Road. Ideal for shoppers..
Shopping Tip: Plaza Singapura is within walking distance and the joining new phase (which is Wisma Atrium) make the mall a better shopping mall.
Annemarie J. Groups Australia, December 6, 2012
Top location and wonderful staff

location, service,comfortable and clean
9
Nothing negative to say about Innotel. Rooms compact but spotless and very comfortable, staff very friendly and obliging, location 2 mins walk to MRT interchange. Would definitely stay there again.

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Customer Reviews - Innotel, Singapore

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