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Recent customer comments

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Very good



based on 2482 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.3
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.6
  • Food/Dining 6.2
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Muljana T. from Indonesia
Solo travelers
Stayed 4 nights in March 2013
nice room
clean , nice bed , nice shower
Reviewed April 05, 2013

Muljana T. from Indonesia
Solo travelers
Stayed 4 nights in March 2013
Fair hotel but a bit expensive
access , transport , bedroom
Reviewed April 05, 2013

edward T. from Indonesia
Solo travelers
Stayed 3 nights in March 2013
Good budget hotel around orchard
very close to mrt, friendly + attentive staff, brand new hotel
It was good, but the air con was not working properly at my room, their technician said because my room was at the highest floor and near the rooftop therefore the heat of the day made the air con obsolete. It makes sense if i slept in the afternoon, but at night it was still warm. I guess there was something wrong with the air con.
Reviewed April 05, 2013

Loo M. from Malaysia
Couples
Stayed 2 nights in March 2013
Freindly staff , good location and comfort room
Clean and quiet , and caring staffs
Reviewed April 05, 2013

Teng S. from Singapore
Groups
Stayed 2 nights in March 2013
centrally located hotel with new and clean ameniti
location, price and comfort level
Reviewed April 05, 2013

HYUNJOO C. from South Korea
Business travelers
Stayed 3 nights in March 2013
Great location. Just few meters away from MRT.
Location and clean room
I arrived in hotel very early but hotel allowed me to early check-in without extra charge. It was great to refresh myself before having meeting at the afternoon.
Reviewed April 05, 2013

Leni I. from Indonesia
Couples
Stayed 4 nights in March 2013
It was a very good experience
Clean, comfortable, affordable
Reviewed April 04, 2013

Marisa C. from
Business travelers
Stayed one night in March 2013
Very convenient location. Good for business trip
Hotel is next to underground station with clean room and free WiFi
Reviewed April 03, 2013

Cedric T. from Singapore
Couples
Stayed one night in March 2013
Good Experience
The staff are very friendly and willing to serve.
A fantastic experience from the checking in to the checking out.
Reviewed April 03, 2013

Bernadette B. from Philippines
Solo travelers
Stayed 3 nights in March 2013
Very comfortable stay at a centrally located hotel
Very attentive and helpful hotel staff, centrally located/near Orchard, near malls and restaurants
I chose Innotel primarily because of its location. I was traveling with my mom who has limited mobility so the hotel’s proximity to Plaza Singapura, City Mall and the easy access to public transport – bus, Dhoby Gaut MRT, taxis – was a big plus. The most outstanding factor about the hotel is its very accommodating, attentive and helpful staff. The check-in and check-out were a breeze and staff were indeed very welcoming. I made a request that we be given a room where it is quiet because of my mom and they accommodated this request. Yes, it’s a no frills hotel and the room size may not be so big but I think it was just right for us who were out most part of the day. The standard requirements are there – bathing supplies, coffee/tea service, free bottled water, hair dryer, electronic safe. The internet TV is a big plus indeed! I also appreciate that they have a coin-drop desktop computer and printer which I made use of when I needed to print my boarding pass for our return trip. The room rate is not as low as the budget hotels but it is still much lower than most hotels within Orchard vicinity. The lack of a free breakfast is a bit of a dampener but there is a small restaurant at the ground floor that offers breakfast, lunch and dinner fares at reasonable prices so not much problem. I will definitely come back to stay at Innotel and will recommend it to my friends.
Reviewed April 03, 2013