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11 Penang Lane, Orchard, Singapore 238485

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Very good


based on 2437 reviews

1638 reviews in English

Value for Money
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (2437)
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Kenny S. Business travelers Malaysia, January 31, 2013
Great location and service with nice smile

The room was nice and clean. Exceed my expectation.
Location is great! close to the malls, MRT station, church, and restaurants.
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Maria A. Business travelers Philippines, January 28, 2013
Perfect location, quiet street and accessibility

2 mins walk to Dhoby Ghaut MRT, 5 mins walk to mall, 10-15 mins walk to Orchard Road or 2 MRT stops ride. Quiet street where hotel is located. Room is cosy with all the amenities you need. Free in-room wifi included too.
This was my first time staying and at first I was apprehensive as it was an unknown hotel and location. However, I found it to be the perfect location as it is hidden away from the hussle and bustle of city life so you feel like you're not in the city but you're actually several minutes away from Orchard Road. One bonus is having the Dhoby Ghaut MRT Exchange literally minutes away by walking distance for easily accessibility to various parts of the Island via MRT routes. If you prefer to walk to Orchard Road, then it will take you anywhere from 10-15 minutes to reach the city centre where all the famous malls, brands and boutique stores are located. Even my Singaporean friends who visited me agreed that this hotel is perfectly located and provided enough space and amenities for a short-stay visit. So I highly recommend this hotel to anyone who wants a peaceful night's rest but with great accessibility to all the cityfares Singapore has to offer. Two thumbs up!
Sightseeing/Attractions Tip: With the MRT literally next to the hotel, purchase an MRT top-up card instead of single fares. You'll definitely find it useful since the MRT is minutes away and you'll want to use it to travel between stops/shops and local attractions. If taking a cab/taxi, tell the taxi driver to bring you Park Mall, cos I found a few taxi drivers didn't even know the hotel existed. Innotel is just on the side of Park Mall so you won't have far to walk, I promise!
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Boon H. Couples Malaysia, January 28, 2013
Great Location!

Location and clean rooms
this hotel might not have the best hotel facilities however the customer services are well par with others 5 stars hotel. the rooms might be small for a standard room but it is well maintain. bed is comfortable, tv are tune in with local and international channels. provide high speed internet tv as well as complimentary wifi services. customers service is fantastic. the response to your queries are immediate. even during peak season, managers do greet you by your name, wondering how he can even remember all the customers names. fantastic.
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Toru I. Couples Japan, January 28, 2013
Good location and reasonable price

good location, new and clean, reasonable price
clean and quiet room but need bath tub
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Chris K. Couples Malaysia, January 27, 2013
Nice Hotel in Great Location

Very Near MRT station which interconnects with 3 lines
The rooms are small but comfortable and the staffs are all friendly and eager to assist.
Sightseeing/Attractions Tip: The MRT are convenient to use and easy to move around.
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Ann S. Couples United States of America, January 27, 2013
Very basic college dorm room, overbearing service

-the room is very basic; shower, bed, and tv. -they say it's a "business hotel" but the wireless did not work and had no access to internet the entire time i was there. -service staff are overbearing - they called three times in a row to make sure the laundry will be delivered on a certain day; called literally 3-4 times in a row for a wake up call; make everything completely inconvenient for "security" sake which was irrational - when they have a copy of my passport, credit card info and i have stayed there for 3 nights. -i will not be returning
Hotel Feature Tip: don't stay here if you need access to wireless internet and don't want to feel like you're staying in a college dorm room.
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Weng J. Groups Malaysia, January 27, 2013
Good hotel at a great location with helpful staff

location, good customer service, clean, very near mrt
had a very enjoyable stay at this hotel during a weekend trip. the location is great as it is not far from orchard and very close to mrt station (about 5 minutes walk). the room is clean and the size is acceptable for the price you're paying. helpful staff at the hotel made my stay even more enjoyable. i would recommend this hotel to friends or couple travelling together an business travellers.
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Budy T. Couples Indonesia, January 26, 2013
Conveniently located at the heart of Singapore

Location, comfort and service
It was a pleasant stay, the hotel is conveniently located very close to park mall/plaza singapura/dhoby ghaut train central. The service is commendable, the room is cozy and clean albeit a little tight fit. The hotel does not feel crowded although the hallway is not that spacious.
Hotel Feature Tip: It is better to let taxi driver know that the hotel is located next to park mall, the taxi driver that drove us there have no idea where the hotel is located.
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Michael H. Solo travelers United States of America, January 26, 2013
great service

customer service
i have stayed there on my last 3 or 4 trips to singapore. the staff is very friendly and accommodating. i cant say enough for the friendly greetings each time you come through the door. they often address you by name and see that you are enjoying your stay.
Shopping Tip: you are within walking distance to orchard roads shopping centers.
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Charlene D. Groups Philippines, January 26, 2013
Conveniently located hotel with impeccable service

Friendly staff, convenient location and cozy beds
the staff are accomodating and very efficient. the rooms are clean and minimalist. beds make you wanna sleep all day instead of going out. not a luxury hotel but great for people who need a place to unwind after a long day of doing tourist stuff. great location too since it's a 3 minute walk to the train station and accessible to buses as well.
Hotel Feature Tip: The TV doubles as an internet browser. Cool feature to those who don't want to drag their laptops along.
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