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11 Penang Lane, Orchard, Singapore 238485

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Very good


based on 2439 reviews

1638 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (2439)
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Yoke B. Couples Malaysia, January 25, 2013
Great Location and good service

Internet TV and free wifi
the hotel is so near to mrt and shopping outlets. services are great from front desk to house keeping. all staffs are high courtesy. the internet tv is available at guest room and also wifi all provided free. the only set back is no breakfast included and the cafe attached to the hotel is open air and does not serve much food. overall good.
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Doni T. Couples Indonesia, January 24, 2013
Great location, friendly staff, but small room

Very close to MRT station
We booked about 10 days earlier, hotel was at full occupancy when we arrived. So then we were given twin bed instead of double bed. Better you fill in special request at agoda form.
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Itchaya G. Groups Thailand, January 23, 2013
Great location

Ideal location, comfy room, good service
Very comfy room and all of the staff have lovely customer service. Location is also great. Only 2 mins walk to Dhoby Ghaut station and only 5 mins walk to Orchard Road
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Charles A. Solo travelers United States of America, January 22, 2013
Lovely on A Quiet Side Street

Walking Distance to Orchard Rd. And MRT
The small Innotel, is an adequate transit accomodation in Singapore. Rather than spending the few hours at a Transit hotel in or near Changi, I opted for one near Orchard Road shopping and Business hub. Check in and Check out was effortless, The staff provide me with information I neeeded on Citibank ATM branch and went as far as calling the Citibank to inquire about the closest Citibank ATM. It is about 3 short blocks to the MRT and about 6 blocks to Orchard Rd. shopping and dinning options. Very conveneint! Room is small and clean. The hallway need a new coat of paint and the small bathroom need some minor touch up work as well.
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Kung K. Couples Malaysia, January 22, 2013
good service, small lobby and nice interior design

very near to mrt station & shopping mall
this is nice hotel, clean and comfortable. but the rooms a little bit small, but evrything seems to be fine and good.
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Sawaree P. Business travelers Thailand, January 20, 2013
the hotel is not so big but standard quality

Convenience & private location, fine services
I stayed here during the first trip in this country. I feel comfortable for lonely female traveller. Nearby hotel, it's easy to reach to business area and tourist attraction
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Khajit K. Couples Thailand, January 20, 2013
Comfortable hotel on Orchard Rd.

Near MRT station
this hotel had a nice services and good welcome. officers are friendly. importantly, the hotel is closed to the center of mrt stations on orchard road, dhoby ghaut station, which connected to 4 lines of mrt. plaza singapura and park mall are located aroud the hotel, and just 5 minutes to ion departmentstore via mrt.
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Handi W. Families with young children Indonesia, January 20, 2013
Great location but small rooms

Great location
The location is just at the end of the shopping section of orchard road, across the street from Dhoby Gout MRT station and Plaza Singapore. You can walk for about 20 minutes to the shopping section of orchard road or just take the MRT from across the street. The rooms kinda smallish but nice and clean. I had plumbing problems, but the staff fixed it ASAP. The service was so and so, no swimming pool, no decent restaurant inside the hotel.
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Chee H. Couples Malaysia, January 20, 2013
Great location and service from staff.

Service from the staff and the speed of Internet.
friendly staff, good internet speed for business purposes. but we can hear the sound outside the room, when someone talk and laugh loudly.
Shopping Tip: The location of the hotel is very near to the Dhoby Ghaut mrt station, which link with Plaza Singapura (shopping centre). And you can also walk to Orchard road from the hotel within 10mins.
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Geoff R. Couples Australia, January 20, 2013
New hotel with well furnished rooms

Located in th central part of Singapore, close to the shopping area and well priced
This hotel is new, and is set out in an old office building. The rooms are a little small, although very comfortable. The service was second to none.
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