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Innotel

11 Penang Lane, Orchard, Singapore 238485

Recent customer reviews

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Very good

8.0

based on
2387 reviews

1605 reviews in English

Value for Money
7.6
Location
8.8
Staff Performance
8.3
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.4
Food/Dining
6.2
All reviews (2387)
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Filson D. Couples Philippines, December 9, 2012
good location, mrt and shopping around the area.

mrt just a few minutes walk to access other areas.
9
decent rooms, front desk assisted us with smiles, gave us directions on some of the tourist sites. some of the placement of stuff in the room was not so convenient, like the phone was near the door and the wires got tangled up with other things, etc.. but since you're just a transient visitor, it's not that bad. but if it's your own room, you'll need to relocate stuff..
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Tran D. Families with young children Vietnam, December 8, 2012
great location and friendly customer service.

clost to mall and subway
9.3
it was such a great experienced staying at innotel. it was close to the malls and minutes away from the subway. the customer service were amazing and the bellboys were so helpful. would stay there again on our next trip to Singapore.
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Lee H. Solo travelers Malaysia, December 7, 2012
Nice hotel with great location

good service
7.7
The hotel located at dhoby gaut mrt station, strategic location. Very good hotel service. Comfy room with spacious and adequate facility.
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Waewrawee K. Business travelers Thailand, December 7, 2012
great location near mrt

near mrt and cbd
6
mrt was so close to the hotel .location was very good. in the nearest area you have a lot of thing that convenience.
Shopping Tip: You can walk on the orchard shopping mall road
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Keith H. Solo travelers United States of America, December 6, 2012
Good location and can be good value for money

Location, clean and ok rooms
6.7
Was here for a short stay and found it quite adequate. Some odd design choices, that should really be reconsidered. The bathrooms are not well designed, but all else is quite fine for a comfy stay. It is very easy to walk to Orchard for shops and the subway. You can also walk to the downtown area easily - if not too hot and humid. Staff were just ok, promised a late check-out and then changed their mind on the last day. Was quite comfortable here and would consider for my next visit.
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Anna Y. Groups Malaysia, December 6, 2012
Great location+excellent service, wonderful stay!

Truly impressed with the overall service experience, well deserved Tripadvisor's excellence award winner
9
Not only the reception was quick to respond to my email regarding my duplicated room booking, we were very glad that they accommodated to our requests for a highfloor, quiet room by giving us a free upgrade upon arrival! Truly a nice surprise that ease us much when travelling with a small toddler. The upgraded deluxe room gave much more space for us especially important for the little one. Thanks for the bathtub too, the kid had a bit of fun playing in it. So glad that there is a cafe/restaurant right next to the hotel lobby, saved us the search for food (breakfast and supper). Location was great, it is so close to MRT and neighboring shopping mall, Plaza Singapura or even if to walk down to Orchard Road. Ideal for shoppers..
Shopping Tip: Plaza Singapura is within walking distance and the joining new phase (which is Wisma Atrium) make the mall a better shopping mall.
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Annemarie J. Groups Australia, December 6, 2012
Top location and wonderful staff

location, service,comfortable and clean
9
Nothing negative to say about Innotel. Rooms compact but spotless and very comfortable, staff very friendly and obliging, location 2 mins walk to MRT interchange. Would definitely stay there again.
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Sherly I. Solo travelers Indonesia, December 6, 2012
good location, easy access of public transport

location, affordable, clean room
9.7
lovely second stay at this hotel. Great and helpful staffs.
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Boh H. Couples Singapore, December 4, 2012
Hotel with great convenience

near to the local train station and a shopping centre
9.7
the room is very clean and well maintained. looked the decoration style of the room which is very modern. the staffs are also very helpful and had our double bed room upgraded to deluxe room without extra charge.
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Marut J. Business travelers Thailand, December 4, 2012
Good Location Hotel

Hotel located very close to subway station
8.3
receptionist very kind, room is clean and tidy with all needed facilities, hotel location is superb and quiet street. good recommendation for traveller and business purpose.
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Innotel Singapore - FaccadeInnotel Singapore - FacadeInnotel Singapore - ExteriorInnotel Singapore - ExteriorInnotel Singapore - LobbyInnotel Singapore - ReceptionInnotel Singapore - LobbyInnotel Singapore - ReceptionInnotel Singapore - LobbyInnotel Singapore - LobbyInnotel Singapore - LobbyInnotel Singapore - Lift LobbyInnotel Singapore - FacilitiesInnotel Singapore - FacilitiesInnotel Singapore - Executive RoomInnotel Singapore - Internet TVInnotel Singapore - Hopheads Craft Beer Bar & BistroInnotel Singapore - RestaurantInnotel Singapore - Executive RoomInnotel Singapore - Interior


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