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Innotel

11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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Area: Orchard Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
2008 reviews

Value for Money
7.6
Location
8.8
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.4
Food/Dining
6.2
All reviews (2008)
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Karen T. Couples United Kingdom, April 30, 2012
Great location and very helpful staff

location,quiet, helpful staff, good size rooms for a couple of nights.
8.3
Enjoyed our stay as we found it very easy to access everything.Staff extremely helful and we booked room for half a day extra as our flight was leaving late.
Aya T. Groups Japan, April 29, 2012
Ok hotel, but one manager was terrible..

The ipod stereo in the room
5.3
we checked out the hotel in the morning, and kept baggages at the front, and when we went back to the hotel to take the baggage,the manager suddenly approached us and said, "we had a report that one glass was missing, i need to open your suitcase and check immidiately" we are very surprised, because we already checked out and they said there were no problem. besides, it was around 10pm, and we are in a hurry to transfer to the next hotel, we have another meeting also, so we told that we are in hurry, and if somebody could come to the next hotel with us, and they could open the suitcase, but otherwise we cannot because we were really hurry. but he kept saying no, and finally, he told us that "if you do not open the suitcase right now, we will call police" what a threatening he did. i cannot believe this was the hospitality that hotel manager had. we felt terrible that he accused us as if we stolen one glass, and treated us very badly, arrogont. we are both very disappointed, because over all, the room and other staff were so nice and friendly, but only this manager, everything distroied, and we both were very sad. terrible manager, and i do not recommend this hotel, because you may have possibilities to be treated as if you are theft, and steal something from this hotel. can not believe what happened..
Michael B. Couples Australia, April 29, 2012
new very clean hotel

clean, modern very close to mrt
10
Loved staying here very clean modern and friendly.
Sherly I. Solo travelers Indonesia, April 29, 2012
Great location

Friendly staffs
8.3
love how close the hotel to mrt and bus station.. and very convenient to shopping malls!
Chan C. Business travelers Hong Kong, April 28, 2012
Nice and clean hotel

Room size is big comparing the other budgeted hotel in sg
7.3
Stayed in innotel for 2 nights, very comfortable and clean room. Hotel staff are all very friendly and helpful. Location wise it's not that close to orchard road, you may need to walk 15 mins to reach the shopping area at orchard road. Other than that for a business trip this hotel is highly recommended.
Norman W. Business travelers United States of America, April 27, 2012
Great Hotel...Orchard Mega Shopping Adjacent

Clean Rooms, Friendly Staff
8
Great value and a short 10minute walk to center of Orchard Shopping District
Anousa S. Business travelers April 26, 2012
Good localtion and clean

very clean and close to mrt station, so you can go anywhere easily
8
i had a pleasant stay at innotel, staff were friendly and helpful. they even helped me packed souvenir i bought. tv channels are quite limited though.
Hee L. Business travelers Malaysia, April 22, 2012
NIce Hotel at a great location

close to mrt, orchard road shopping district, new hotel
9.3
this relatively new hotel is situated at a great location. dhoby ghaut mrt station is just across the road,and it's at the beginning of the famous orchard road shopping district. this made my stay a great pleasure. the rooms are clean, decent sized and well designed. security was good as it uses card access in lift to get to respective floors. hotel staffs were very friendly, helpful and courteous. there are many eateries, restaurants, convenient stores and pubs within a short walking distance. overall, i must say my stay was a very pleasant one.
Wei H. Couples Malaysia, April 21, 2012
Friendly hotel staffs

near to mrt station with 5~10 minutes walk
7
room was clean but the sound proofing was poor. can even hear the sound of the neighboring cabinet when it closes.
Yuttakorn R. Couples Thailand, April 21, 2012
Small room

Near Shopping Area
7
pros: good location (near shopping area) staffs are really friendly and helpful cons: the hotel is a little bit too expensive. the room is very small the internet didn't work properly. could hardly connect the internet.

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Customer Reviews - Innotel, Singapore

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