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Innotel

11 Penang Lane, Orchard, Singapore 238485

Recent customer reviews

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Very good

8.0

based on 2422 reviews

1628 reviews in English

Value for Money
7.6
Location
8.8
Staff Performance
8.3
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.4
Food/Dining
6.2
All reviews (2422)
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Jeffrey T. Business travelers United States of America, July 27, 2012
bad service, dirty rooms

see comment
2.7
got there on late flight. reception clark was rude, unhelpful and just plain don't care. asked for bell boy and she said and look at me like i was bothering her. after that my stay was terriable. room was decent but dirty. not singapore standard. no pool or parking. My secretary booked the place because it is rated 4 stars. There is no way 4 star standard. at best 2 stars and thats is being generous.
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Hui P. Business travelers Malaysia, July 27, 2012
Adequate and comfortable hotel

Near MRT
7.3
This hotel is not a luxury hotel but it is decent. The rooms are a good size by Singapore hotel standards and a big plus is that it is near the Dhoby Ghaut interchange station. A little difficult to get cabs. It is fairly clean, the beds are comfortable. Would stay here again.
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Dorotea R. Families with older children Philippines, July 26, 2012
Modern but a little weird.

Price and rooms.
7.3
Innotel is unique because it feels like a young urban condominium. If you are a young traveller, you wouldn't mind this set up and it might be actually a "come on" for you. But if you experience a lot of nice hotels already, you will feel a little "weird" on this hotel. Example of such is that the wash bin, that is normally in the comfort room, is in the main room right next to the fridge and the TV set. But location is good, but not very near the shopping areas.
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Joseph N. Families with young children United States of America, July 25, 2012
great place by orchard

location
9.3
this is the first time i stayed at this hotel. the location close to mrt and bus services was prefect.the hotel staff wasthe best in singapore and maybe the world. my daughter did not want to leave and enjoyed comming and going saying hello and goodby to staff. all were very friendly at all times of the day.
Hotel Feature Tip: this hotel is located close to orchard road and mrt station. it has very clean room and great staff to help with all your needs. it also has laundry machines you can use during your stay. with free internet and cheap rooms it is a great place to stay even with small family. i will return to this hotel in the future
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Eka F. Business travelers Indonesia, July 23, 2012
Great Location

Close to anywhere you wanted to be.
8.3
It is a pleasant stay in Innotel, close to MRT, shopping mall. Fair price for a hotel in the central business area.
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Harry S. Couples Indonesia, July 23, 2012
Lovely simple hotel with excellent service

good locations, friendly staffs, very clean
9
this is a very reasonable hotel to stay when visiting Singapore,not expensive, clean, close to MRT, shopping centre and most importantly the staffs are very friendly to the customer !
Hotel Feature Tip: just a short walk to Plaza Singapura or Dhoby Ghaut MRT station.
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Tuong T. Couples Vietnam, July 22, 2012
Great location, nice room

near to big MRT station, hotel room is new though it's small
7.7
A very short stay but enjoyable. Friendly hotel staff.
Sightseeing/Attractions Tip: Great location to catch MRT to attractive places in City Centre and elsewhere. It may be exhausted of walking from places to places. From the Dhoby Gauht station, you can take MRT towards Jurong East to drop by Orchard for those like shopping. Or you can take train to the Marina Bay in the other direction.
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Thi P. Couples Vietnam, July 22, 2012
Good location for tourists

near MTR station
7
That was a fantastic day in Singapore, I'll surely come back to this small but friendly hotel. Every body is very helpful.
Hotel Feature Tip: If you want to lengthen your departure, just come & talk to the reception. Guess usually come very late at night so that they can arrange room for you till late afternoon.
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Rifka V. Groups Indonesia, July 22, 2012
small room but very clean

the comfort spring bed
8.3
friendly service and clean room and comfort spring bed
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Lusiana V. Families with older children Indonesia, July 22, 2012
Nice staffs

Around dobby ghaut mrt
8.7
That's nice room and staffs also great location not far from mrt and taxi stop
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