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Innotel

11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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Area: Orchard Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

from 175 reviews

Value for Money
7.5
Location
8.8
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.3
Food/Dining
6.2
Families with older children (175)
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Anne L. Families with older children United States of America, August 13, 2015
Family Group Vacation

Cleanliness, prompt and friendly service, suggestions by staff of less expensive choices of transportation to airport and places to eat.
8
We enjoyed our stay at Innotel. We rented 5 rooms. Each room was clean and the bed linen was comfortable. We were there during the SG50 anniversary so we received free bottles of water and drinks in our fridge daily. Only warning is don't leave an empty juice can out, as ants found their way into the room. The service was wonderful. I found cheaper rates on Agoda after I booked through Agoda, but could not get Agoda to honor their price guarantee since I was not able to find a button to choose multiple rooms to show them that the rates were lower. I could only get a screen shot for the price of one room and they used that as an excuse not to honor the price guarantee. That was the only disappointment, knowing that I overpaid because Agoda did not honor their own price guarantee.
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Evi I. Families with older children Indonesia, July 25, 2015
Hotel rates too expensive, while without breakfast

Location, clean and comfort
6
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Tan R. Families with older children Indonesia, July 4, 2015
good place to stay...near Dhoby Gaut station

the staff is so friendly...location is perfect for those who wants to explore Singapore by MRT
9
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Mei H. Families with older children Taiwan, June 4, 2015
Overall was really good!

Clean,close to smrt,comfortable
10
It would be even better if they had night lights because it is pretty dark without any light an too bright with the bathroom light on.
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Fanny K. Families with older children Indonesia, April 14, 2015
The location near to the MRT..

Location, location, location
5.3
The front office staff especially the lady who meet us unfriendly...
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Andres I. Families with older children Philippines, April 13, 2015
A pleasant Staycation

Cleanliness, comfort, value for money, location (near MTR stn and shopping mall)
9
Pleasant
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Ai S. Families with older children Malaysia, March 29, 2015
Great location

Location, comfortable beds, value for money
8.7
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Lee H. Families with older children Malaysia, March 23, 2015
Clean but below my expectation, small and noisy

Food , staffs' courtesy and clean
6.7
Not so comfortable as there's no sound proof at all, you could hear people walking/running about even middle of the night, so loud till could not sleep well. My young son sharing same view, he was awaken by outside room noises throughout the night.
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Swaniati D. Families with older children Indonesia, March 7, 2015
Very good location and excellent staffs

location, staff and cleanest room
9.3
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Chi A. Families with older children Taiwan, February 20, 2015
Awful! Room was filled with strong cigarette smell

location
3
The stay was awful! Room was filled with strong cigarette smell and it did not go away even after a day. Will not stay again next time.
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Customer Reviews - Innotel, Singapore

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