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Innotel

11 Penang Lane, Orchard, Singapore 238485 (Show on map)

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Innotel Singapore - Reception Innotel Singapore - Reception Innotel Singapore - Lobby Innotel Singapore - Lobby Innotel Singapore - Lift Lobby Innotel Singapore - Internet Kiosk Innotel Singapore - Hopheads Craft Beer Bar & Bistro Innotel Singapore - Hopheads Craft Beer Bar & Bistro Innotel Singapore - Superior Room
Area: Orchard Number of Rooms: 70
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

from 167 reviews

Value for Money
7.6
Location
8.8
Staff Performance
8.1
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.5
Food/Dining
6.4
Groups (167)
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Anocha R. Groups Thailand, August 9, 2015
They forced us to stay on smoking floor!!

Location
2.7
I booked Innotel via Agoda for a non-smoking room. I checked a check-box for non-smoking room and also wrote a request in text box that we need non-smoking room and we would arrive very late around 1am. When we arrived, a not-good-gesture bell boy came to great us with strong accent and some unkind gesture such as weird attempt in not allowing us to use hotel toilet on the ground floor. A hotel staff put us on 3rd floor which is smoking floor without asking our agreement. After we realized that we got on smoking floor I tried to call her again telling that we can't sleep in that room because my mom have problem with the smell. It would be a very big problem to us. The staff said that she can't do anything for us because all rooms are fully occupied. We had to wait until tomorrow morning she said. But we insisted that we can't sleep anyway for 6 hours until time she said we will get the room. She didn't apologize but said she can't do anything. (Is this what 4 star hotel staff says to customer? I don't think so) Then I truly asked for help. She sent the rude bell boy to spray air refresher for us. You know, it couldn't help at all. It's a room on smoking floor. The smell is in every corners of furnitures in the room. The worst is we still get headache and allergy until monday moring. No any formal apologize at all! They think it was not thier fault. She tried to explain to me that the hotel is fully booked. I told her that it actually is over booked. That's why she had to put us on somking floor which is not an excute at all. They sold rooms without checking customer request I would say. And the most important thing is it ruined our Singapore trip coz we are sleepless and too weak to follow the plan we have made for Singapore national weekend!! It is the worst hotel experience I ever had! Don't stay Innotel!!
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Hong Y. Groups Malaysia, July 19, 2015
Nice Hotel, Friendly Staff, Not Perfect Location.

Clean, Complimentary drinks and internet, super friendly staff
8
overall was okay
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Ikuko S. Groups Japan, May 4, 2015
Quite good

Very near from MRT station, security and nice bar..
8
Only one thins I want to make a comment, if another chair and table provide would have been great..I was wondering the reason why only one chair installed in the double room.
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Anh N. Groups Vietnam, February 27, 2015
Group tour

Good location, near MRT, Wifi free
8.7
Staff friendly, room very clean, wife free, mini bar free too, I will come back next trip
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Derek W. Groups Brunei Darussalam, September 24, 2014
Convenient location

Location, staff, cleanliness
7.3
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Yue C. Groups China, August 12, 2014
Super nice

location, environment, crew
8
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Yue C. Groups China, August 11, 2014
Super nice

location, environment, crew
8
Super nice!!!!
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Cheah C. Groups Malaysia, August 2, 2014
Pricey for standard 3*

Cleanliness, location& staff
6
Only few good factors to rebook again,Location convenience was good as across was Plaza Singapura and MRT main exchange .. Room Environment was clean ,but thin walls - easy to hear neighbors noise - checkin late and early price paid for hotel disappointed in No amenities , no gym ,pool no restaurant , only small bar snack dining cafe ..
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Rudi S. Groups Indonesia, July 9, 2014
Enjoable to Stay in this Small Hotel

Close to Plaza Singapura and Transport
10
Nice and Enjoyable
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Virawat D. Groups Thailand, July 1, 2014
Very convenient

Close to MRT // Friendly staff // Convenient location
8.7
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Innotel SingaporeInnotel Singapore - Superior TwinInnotel Singapore - Suite RoomInnotel Singapore - Deluxe KingInnotel Singapore - Suite RoomInnotel Singapore - DeluxeInnotel Singapore - Deluxe King Mini BarInnotel Singapore - Deluxe King BathroomInnotel Singapore - Deluxe King BathroomInnotel Singapore - Deluxe TwinInnotel Singapore - Executive RoomInnotel Singapore - Tea and coffee making facilities (includes Green and Earl Grey teas)Innotel Singapore - Electronic in-room safeInnotel Singapore - SuiteInnotel Singapore - SuiteInnotel Singapore - ExteriorInnotel Singapore - ExteriorInnotel Singapore - ReceptionInnotel Singapore - ReceptionInnotel Singapore - LobbyInnotel Singapore - LobbyInnotel Singapore - Lift LobbyInnotel Singapore - Internet KioskInnotel Singapore - Hopheads Craft Beer Bar & BistroInnotel Singapore - Hopheads Craft Beer Bar & BistroInnotel Singapore - Superior Room

Customer Reviews - Innotel, Singapore

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