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Intercontinental Hanoi Westlake Hotel

1A Nghi Tam, Tay Ho, Tay Ho District - West Lake / Nghi Tam, Hanoi, Vietnam (Show on map)

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Area: Tay Ho District - West Lake / Nghi Tam Number of Rooms: 318
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
626 reviews

Value for Money
8.0
Location
7.9
Staff Performance
8.5
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
8.0
All reviews (626)
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Kim L. Couples Australia, December 28, 2014
Excellent service and great views

Staff service, visually beautiful, club lounge facilities
8.7
Excellent
Bonnie L. Couples United States of America, December 24, 2014
Great experience. Would def go again

View, comfort, cleanliness
9.7
Amazing
Premjeet S. Couples Malaysia, December 24, 2014
luxury at its finest

infrastructure, food, room
10
lovely hotel, definitely 5 star and one to come back too. fantastic!
Jeannette N. Couples United Kingdom, December 23, 2014
Spendid

The intercontinental club
8.3
Most enjoyable stay. Staff excellent. Was a bit dissapioted there was no shuttle bus but taxi in to Hanoi was cheap! Spectacular view from our room.
Suya K. Couples South Korea, December 21, 2014
Nice holiday destination

location, view, service
10
very nice and quiet neighborhood, with spectacular sunset view
Bofeng L. Business travelers China, December 18, 2014
cosy and nice location

room food location
6.3
nice stay at this hotel, friendly staff and convenient location.
Ian O. Couples Australia, December 17, 2014
5 Star but not value for money

location, over water pavilion rooms, 5 star facilities
7
Great location (nice to wake up with the sun coming up over the lake) but the extras like Internet and on-premises F&B will easily blow your budget if you don't watch it. The service was also patchy and inconsistent in both the Italian and buffet restaurants when we had dinner at them. There are plenty of equivalent but better value options available in Hanoi. Nice to stay at for the experience, but we won't be staying there again when we visit another time,
Nada R. Business travelers Thailand, December 12, 2014
Nice view and cozy place

Design, Lake View and attentive staff
10
It's very nice hotel, best place in Hanoi, once enter the hotel, you are in another world, leaving the noisy city behind. Room is good, view is great. Hotel decor is very Intercon well mixed with vietnam style. Nice and helpful staff. Good is delecious. Don't miss to relax at the bar.
Mayank S. Families with young children India, December 11, 2014
Superb

Great Location, Friendly Staff and Good Food
10
Benjamin A. Couples United Kingdom, December 4, 2014
Very nice experience, just a few flaws

Good gym, good food, very comfortable room
9
We stayed in a executive double with lake view, which was great and as expected. The hotel was very well presented, comfortable and had execellent facilities. The Saigon restaurant is recommended, breakfast was good with a wide array of food, and a really good egg station. Staff were very helpful and dealt with all our requests. The only problem we had was that the wifi was not accessible in our room, despite what the description had said. Any 5-star hotel these days should be able to fulfil this basic facility.

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Customer Reviews - Intercontinental Hanoi Westlake Hotel, Hanoi

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