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Intercontinental Hanoi Westlake Hotel

1A Nghi Tam, Tay Ho, Tay Ho District - West Lake / Nghi Tam, Hanoi, Vietnam (Show on map)

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Area: Tay Ho District - West Lake / Nghi Tam Number of Rooms: 318
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
521 reviews

Value for Money
7.9
Location
7.9
Staff Performance
8.5
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
8.0
All reviews (521)
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Tiwari U. Business travelers India, July 8, 2014
good stay

location, rate and service
6
the service was good. room was clean
Mikael V. Couples France, June 29, 2014
Probably our best stay in Vietnam

Perfect service, good food, awesome rooms
9.3
We chose a panoramic with king bed room which gives you a good view on Hanoi west lake. Your room is actually ON the lake.....so a little bit far from the city ! You can take a taxi anyway, but you'll have to pay about 160 000 VND return. Bed was very confortable, room was perfectly clean. Bathroom has both a bath and a rainshower. We tried the hotel restaurant and also in-room dining (they bring restaurant meals to your room for the same price). Food is restaurant quality (i mean good restaurant, not street restaurant) and is quite cheap compared to this quality. Room service and staff were just perfect. Nothing to say. You ask it, they'll bring it.....in a few minutes (literally). They can make up your room a few times a day if necessary. Everything was nearly perfect. Staff is VERY kind and is always watching for your needs. The only bad point was about wifi : download is limited at 60 KB/s which is not enough if you plan to watch a movie online. Even Google Maps was quite slow actually. You can buy the "premium" offer for 60 000 VND (1 hour) to 1 000 000 VND (7 days). We didn't test it. And actually we got really better bandwiths in cheaper hotels.
Pritam M. Business travelers India, June 26, 2014
Great settings, nice view, removed from the bustle

Layout, Rooms, Location
7.7
Nice rooms. Each room has a balcony with small table and chairs. Good location - on the banks of West Lake. Entire hotel is built on stilts on water. Spread out over multiple sections - not one long building. Romantic settings in the evenings. Rooms - especially the bathroom fittings - show their age. Friendly staff. Food options limited for vegetarians. Great lounge bar on one side with very tasty peanuts served with drinks.
Amy A. Families with older children Singapore, June 22, 2014
Pleasant & relax away from noisy city

The Scenic view, the calmness of the surrounding & and the very comfortable room
7.3
Everything was good, very big and clean room with access balcony and surrounding with water, the bathroom and wide and comfortable so far one of the best hotel bathroom. No major issue except some mosquitoes and lizards at the balcony
Spencer D. Solo travelers United States of America, June 15, 2014
Excellent service but in need of renovation

The staff were very attentive, the swimming pool was very nice, bed was comfortable
7
The Intercontinental was a nice place to stay for an indulgence on my last night in Hanoi. The staff are very helpful and attentive and the pool is well landscaped. The room was big and the bed and shower were excellent but the location of the room was very far from the lobby and it was strange to have to take a golf cart there to check in and out. Overall it's a good but not great hotel
Abdulaziz A. Groups Saudi Arabia, June 14, 2014
great locatin, and wonderful hotel with the lake

the lake the location the staff
8.3
everything is great about this hotel, except there Taxi services
Laurent P. Business travelers Belgium, June 11, 2014
close to perfection

location by westlake, room quality, excellent club lounge
8.7
perfect as usual. Got a room in the main building as requested. Airco a bit weak but was ok. Toothbrush provided upon request (FOC), not as standard amenities (in my case). Probably the best price/quality hotel in Hanoi
Helen B. Couples New Zealand, June 6, 2014
An oasis in the middle of such a busycity

Beds how're
7.3
Martin M. Business travelers Australia, June 4, 2014
Great Business Hotel

Quiet , Great food, awayf from the city centre
8
This was the first time i had stayed at the Hotel, and i would highly recommend this hotel for any weekend , holiday or business needs. It has a great location away from the city center, has excellent food and a nice sunset bar to relax at. The over water rooms have a great view of the Westlake. I will return to this hotel.
Laurence B. Couples Australia, June 1, 2014
A very unique hotel

construction over the water, quality of food, good bathroom
9
I very much enjoyed the layout over the water as well as the quality of the food

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Customer Reviews - Intercontinental Hanoi Westlake Hotel, Hanoi

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