Excellent 8.3
Based on 790 reviews

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About InterContinental Hanoi Westlake

Description

The luxurious InterContinental sits on the peaceful waters of Hanoi's Westlake, next to the 800-year-old Kim Lien (Golden Lotus) Pagoda. Spacious air-conditioned rooms feature contemporary Vietnamese decor and flat-screen TVs. Free Wi-Fi is available in public areas. InterContinental Hanoi Westlake is about 22 km from Noibai International Airport. Attractions like Thang Long Water Puppet Theatre and Vietnam Fine Arts Museum are within 4.7 km from the hotel. Fitted with wooden floors, the stylish rooms enjoy a minibar and private balconies overlooking the hotel's pool, Westlake or Hanoi City. The large en suite bathrooms come with walk-in rainshowers and bathtubs. The hotel's Health Club features a well-equipped fitness centre, as well as yoga and Pilates classes. Guests may enjoy relaxing massage services, or arrange day trips at the tour desk. The 3 on-site restaurants serve a daily breakfast, Vietnamese cuisine and Italian dishes. Drinks and wine can be enjoyed at Sunset Bar or Diplomat Lounge.
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Features

Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Car park
  • Airport transfer
  • Rental car

Things to do, ways to relax

  • Hot tub
  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Massage(s)
  • Tours
  • Garden

Dining, drinking, and snacking

  • Room service
  • Restaurant(s)
  • Bar

Access, services, and conveniences

  • 24-hour front desk
  • Facilities for disabled guests
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Currency exchange
  • Smoking area

For the kids

  • Family room

Languages spoken

  • English
  • Chinese (Mandarin)
  • French
  • German
  • Japanese
  • Vietnamese
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Policies

  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Important notice

Please note that guests who request for extra bed(s), charges are to be paid directly to the property upon check-in.
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Recent customer comments

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Excellent



  • Cleanliness 8.7
  • Facilities 8.9
  • Location 7.9
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for money 8.0
  • Food/Dining 8.1

Sang-Woo N.
South Korea
August 25, 2016
Romantic atmosphere and kind staff
Heavy rain caused some leakage at the lobby

KIT C.
United Kingdom
August 17, 2016
Overwater pavilion
Got upgrade to the pavilion with buggy service. Great view, swimming pool too small and crowded. Probably the cheapest Intercontinental hotel.

SHINGO H.
Japan
August 16, 2016
Staying this hotel was very good.
I had a wonderful time with my mother. The best thing in trip is this hotel make her happy. Thank you for everything.

Kyungha L.
South Korea
August 15, 2016
Good for Trip
Good for Trip

Kiah C.
Singapore
August 06, 2016
Nice hotel to stay in
It's a comfortable hotel to stay in but when asked for assistance, don't like it that the staffs wear shoes and walk into the room. The staffs are very much helpful and rendered assistance event in the middle of the night at 3am. Location wise need to take taxi anywhere you want to go. Hotel itself has multiple buildings which those on the lake side seemed more inaccessible and needs to walk or take the buggy to the main building.

ONG H.
Malaysia
August 03, 2016
Clean, good location and friendly staff
This hotel is clean, good location and friendly staffs. Hotel facility is also good. However, price is on high side.

Yick W.
Hong Kong
August 01, 2016
An excellent experience
The staff are nice and provides me a good service. The

Harpreet A.
Singapore
July 27, 2016
Undoubtedly 'The Best' stay at Hanoi
We had a wonderful stay in the Intercon. Great hospitality, very friendly staff. All the way from front desk to housekeeping to restaurant to the Hotel Manager. All most helpful people and very very friendly. Property itself is excellent with great rooms and facilities....10 out of 10 and Great memorable trip. Thanks to all.

Mitchell C.
Philippines
July 26, 2016
Great place and a superb service
The staff were very accomodating. We asked to be transferred to get an amazing view and they delivered. (Remember to request for a front view, however, if you like to observe the locals fishing, the back part is a good spot) It was very quiet and the feel of sitting at the balcony with the lapping water underneath us gave us the exact reason why we chose intercontinental- to unwind and feel like we are outside Hanoi without the need to travel far. I was totally surprised when I received a birthday cake delivered to our room- they totally made my day! Staff- accomodating, courteous and they speak English very well. We also noted that they have korean speaking staff. Pool- 7am-7pm. clean, does not smell of too much chlorine. I just hope they have another shallower one- the kid's pool was too shallow and the other was a bit deep for me at 1,76. Gym- open and trainer is available until 11 pm. Dinner buffet- pricey at 999, but worth it. Many choices including unlimited lamb chops and lobster(request from the waiter) drinks not included in the price. Breakfast- they have cold cuts, bread and cereal for those who prefer cold and warm soup and rice for those who prefer warm food. Beds- the pillows are extra soft(there is a pillow menu - choose from water to rattan pillow. Extra- the staff claps to get a taxi which is amusing for me. One can apply for an IHG rewards club free of charge.(15% discount )

Delong Z.
China
July 26, 2016
Very good
Hotel on the lake, superior



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