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About Intercontinental New York Times Square Hotel

Description

Situated in Times Square, Intercontinental New York Times Square Hotel is the perfect place to experience New York (NY) and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. A well-kempt environment and its proximity to Majestic Theater, AMC Empire 25, Madame Tussaud's New York Inc give to this hotel a special charm.

Take advantage of a wealth of unrivaled services and amenities at this New York (NY) hotel. A selection of top-class facilities such as 24-hour front desk, 24-hour room service, facilities for disabled guests, car park, room service can be enjoyed at the hotel.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find internet access – wireless, non smoking rooms, air conditioning, heating, wake-up service. The hotel offers an excellent variety of recreational facilities, including fitness center. Whatever your reason for visiting New York (NY), the Intercontinental New York Times Square Hotel is the perfect venue for an exhilarating and exciting break away.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • ATM/cash machine on site
  • babysitting
  • bar
  • business center
  • concierge
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shared lounge/TV area

Sports and Recreation

  • fitness center

Parking

  • car park
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Policies

  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00 PM
Check-Out Until: 12:00 PM
Number of Floors: 36
Number of Rooms : 607
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Recent customer comments

Filter by traveler type
All reviews (171)

Business travelers (43)

Couples (44)

Solo travelers (30)

Families with young children (13)

Families with older children (27)

Groups (14)

Excellent
8.2
Hotel Condition/Cleanliness
8.6
Facilities
8.0
Location
9.2
Room Comfort/Standard
8.3
Staff Performance
8.2
Value for Money
7.5
Food/Dining
7.4

8.8 miyoung S.
March 24, 2016
great
Great

8 TouFelix W.
Hong Kong
April 25, 2016
Recommended
After encountering the unfriendly staff members at the front desk, I was almost certain that I'd never come back to this hotel. However, a manager (forgot his name) immediately called me after hearing my dissatisfaction through an online survey of check-in experience. The manager apologized and asked us "is there anything I can do for you?" We respectfully declined but were very impressed with the manager's genuine hospitality. Then the surprise came later that night when a complimentary basket was delivered to our room including a bottle of wine, fruit and cheese samples. It was such a nice gesture by the hotel's manager. We will definitely come back!

9 Jay D.
United States of America
December 29, 2015
Nice property
Location, comfort, cleanliness
I'd stay there again.

9.3 Haryanto S.
Indonesia
December 05, 2015
Location and the food are very good
Location, food and clean
I like very much

9 Dawn W.
United States of America
November 28, 2015
Great stay at a great rate
Location, clean, friendly staff
We were staying night before macy's parade and we like to stay in times square. Only downside was when we arrived the room was very hot and even with the heat turned down we had to open the window to cool it down. Otherwise the stay was great. Staff even gave us "grandstand tickets" to the parade as we checked out - even though we didn't end up using them we watched the parade from central park -which was Awesome and something we wouldn't have done if they hadnt given us the tickets. Thank u!

10 Ayal S.
United States of America
November 09, 2015
Super good
Location clean confi
Good

7 Sarah L.
Australia
September 02, 2015
Disappointment
Location
This Intercontinental is definitely not the ones you would think in Asia, very disappointing...We moved from Trump Soho to intercontinental to be closer to the theaters. It was like going from heaven to xxx. Firstly, We couldn't check into our room until about 4pm, the greeting was very poor compare to all hotels we've stayed in NYC previously, no one offered us any water or anything...room size was ok, the skyview room was on the 26th floor, while the description said on the top floors of the building, looking at the lift buttons, there were another 9 levels to go... when you ring the house keeping, it takes minimum 20mins for anyone to turn up, or no show... we asked for some cereal bowls, apparently there is a $6.5 charge, which is ridiculous. When the privacy sign left on the door, the door was still knocked and plus phone rang...in short, never stay there again.

7.7 CHRISTIANI H.
United Kingdom
September 07, 2015
Misinformed
location. Location location
stay was ok. However when we booked via agora we were not Fully aware that we will be booked into the older and less salubrious part of the hotel which is only 7stories high. The newer part of the hotel looked much better. This disparity in room allocation must be rectified .

4.7 KAREN K.
Malaysia
August 25, 2015
Great location but expensive
Location, location and location
1) Front desk staff were not very helpful and unfriendly.. in fact, the housekeeping staff were more polite. 2) Housekeeping was inconsistent - at times we had the amenities (ie. Shampoo, body shampoo, etc) top up, and on some days we didn't. 3) We had to pay for a kettle! 4) We were billed for mini bar consumption when we didn't even opened the bar. But it was removed from the bill after we told the front desk staff upon checking out. 5) We asked about wifi in the room, but we were told that it was chargeable. A couple of days later, we were informed by another front desk staff that wifi in the room was free if we signed up as a member of the loyalty program. 6) It was quite early in the morning on one of the days when we heard our room door being opened! Fortunately we had the door latch on. 7) Bathroom sink was leaking, so our bathroom was constantly wet. 8) We requested for a change in room to a higher floor but front desk kept asking us to go back to check.... and each time we did that, we had the same respond.

10 Maria E.
Philippines
August 20, 2015
Very accessible!
A few minutes walk to everything-- good food, theaters, Times Square, Fifth Av.

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