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InterContinental Tokyo Bay Hotel

1-16-2 Kaigan, Minato-ku , Ginza / Shinbashi / Tsukiji, Tokyo, Japan 105-8576 (Show on map)

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Area: Ginza / Shinbashi / Tsukiji Number of Rooms: 336

Recent customer reviews

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Very Good

7.8

based on
78 reviews

Value for Money
7.6
Location
7.1
Staff Performance
8.2
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.3
Food/Dining
7.2
All reviews (78)
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Shirley H. Business travelers Taiwan, August 27, 2014
Nice and comfortable

Staff and services
8.7
It was short but nice and pleasant! Thank you.
Iain C. Couples United Kingdom, July 20, 2014
Good

Teppanyaki restaurant
7
Good , location not ideal. Rooms are tired and a little damp with all the humidity, but entrance and restaurant are excellent.
Ling K. Families with older children Hong Kong, July 2, 2014
InterContinental Tokyo Bay Hotel
8
The hotel location is very convenient to both airports, plus free and frequent shuttle to nearby train station although it's just 10 min walking distance. Hotel staff member is good in English and Putonghua communication. Very helpful and proactive in understanding your need and assist. Very impressed.
Anthony A. Families with young children United States of America, June 6, 2014
Good hotel, isolated location, wifi not included.

Clean. Dont think I have three to list.
5.7
Family travel trip to Tokyo for 4 nights. Booked hotel based on description that is would sleep 3 adults. This was not correct. It was two single beds but photos modified to make the beds look like two queen beds. Single dad traveling with two kids wasn't a huge issue but it was cramped especially for the price. The rooms are clean and bathroom sufficient but the hotel itself is highly isolated. There is just nothing around it. no food options. Only one convenience store three blocks down. Even the metro line is a secondary train that has very high per trip fees. Long walk to primary train station. Issues a few times with rain. Choose between risking walking in rain or pay $14 one way to take the secondary train monorail two stops. Combined with no dining options close made it difficult to plan your day. We enjoyed Tokyo but would stay anywhere else next time.
Jin A. Couples Australia, May 28, 2014
Very disappointed!

Location
3
1. Staff were unhelpful when asked about the shuttle bus 2. Normal check in time was at 3pm we arrived at 5pm and were told our rooms were not ready and that we will need to wait for another 15min 3. Pictures of the hotel room on the hotel website are not true to actual room Over all very disappointing stay at the intercon.
Chollapat C. Families with older children Thailand, April 1, 2014
Would ve been fair if wasnt the hostile front staf

Location , Brand, Interior
6.3
Front staff stiff and rude F&B staff made careless mistakes- mixed up the bills Becareful staying here
Ann C. Couples Australia, March 15, 2014
Surprise upgrade

Free upgrade, attentive staff, good location
8.7
We arrived at the InterContinental for our last leg during our Japan holiday and were warmly greeted, upgraded and checked in within minutes! The staff were very attentive, helpful and spoke fluent English. The room was lovely with a great view across the bay and within walking distance to the rail connecting into Tokyo Metro. A fantastic end to a wonderful holiday.
Ho J. Business travelers Hong Kong, March 13, 2014
Expensive but luxurious hotel

Great staff service, clean room and fully equipped facilities
7.7
Lai F. Families with young children Malaysia, February 8, 2014
Friendly and cheerful staff

Superb good customer service skill for all staff:) good job:)
9
Friendly, cheerful and helpful staff with excellent customer service skill:) Expeacially main enterence staff working so hard in cold and snowing weather.... I'm really appreciated. Thank you all u guys
Evelyn L. Business travelers Taiwan, January 13, 2014
nice view and comfortable

room is big, service is hospitable, view is good
8

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