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Recent customer comments

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Very good



based on 230 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.4
  • Location 7.5
  • Room Comfort/Standard 8.1
  • Service 8.5
  • Value for Money 8.5
  • Food/Dining 6.9

ashley H.
Canada
October 09, 2015
hotel "driver" rips you off - staff does nothing
Rooftop bar
A/C was very weak and barely kept the room cool enough to sleep. Outside was cooler than our room at night. The bathroom had an open set up so if you are not a couple and sharing a room you will no have privacy. The pool was very dirty and needed to be cleaned. Rooftop bar was nice and the bartender was the best part of the hotel, very friendly and happy to help. But all you get is a view of rooftops. When we left we specifically asked front desk to call a "bluebird" taxi, they didn't and instead had some random driver. They apologized and said there was nothing they could do. We made the mistake of using there driver. He ripped us off and left us on a street corner! He was supposed to take us to our hotel in Legain. He stopped as soon as we reached Legain in the middle of an intersection and told us we were "here". We had clearly agreed on a set amount and he knew the hotel. He then continued on until we were about 5 blocks away from our hotel. He wouldn't go any further and told us we had to get out. We ended up in an argument on the street and he was very aggressive. To the point other people asked if everything was all right. We ended up walking with our packs for around 15 mins and found our hotel he was supposed to drop us off at. I'd like to say we are experienced travelers and have never come across someone like this before. This hotel needs to not have people like this driving there guests. I would not suggest staying at this hotel. The staff all new prior and apologized to us for having to use there driver before we even left and said they couldn't do anything about it! Looking back we should have just walked out to the street to find a taxi ourselves.

Kristyn W.
Australia
October 07, 2015
Disgraceful
I checked into the hotel and checked out again within the hour. The hotel was disgustingly dirty. There was no door on the toilet, the towels in the room were grey, the so called fridge was hotel than the room temperature. I then went to the roof bar to relax where it looked like a tsunami had gone through - it was totally deserted and there was no one at the bar to serve me. I then went done to the pool to try and recover however the man at the bar was so busy on his phone that he didn't notice me for over 15 minutes. There were no sun lounges to sit on, only three very old and dirty beanbags. The hotel halls were filled with used room service plates attracting numerous flies. On trying to checkout, the management made no apologies for how bad the hotel was presented.

Domas P.
Lithuania
October 05, 2015
Value for price
Free shuttle to beaches, friendly staff, breakfast
We prolonged our travelling around bali and got to this hotel. Rooms were clean, staff very helpful. Location itself is a bit tricky (we had a problem finding it, GPS coordinates in agoda app could be more accurate), also there's no direct path to the beach (you need to go around 5* hotel), also that beach is mainly watersports, has a lot of seaweed and is not really good for swimming. But free shuttle service compensates it all. Rooms itself is cleaned daily, TV has programs in various languages (I saw at least bahasa, english, russia, german), beds big and comfortable. Pool itself seems to be treated with hydrogen peroxide instead of chlorine, so there no stink and it's more friendly to sensitive skin. Prices in bar and restaurant are similar to the restaurants around the hotel, but I'd say portions are bigger. Food itself is tasty. Breakfast buffet has selection of local foods and you can ask for eggs or pancakes. Staff is really friendly (rooftop bar staff even chatty), even though few people could improve their English. Generally stay was really nice, if going back to nusa dua - probably will book same hotel.

HARISINH S.
United Kingdom
September 24, 2015
i think beeding should be replaced for comfort and
no fresh air in room
room has no exhauster or fresh air fans and furniture is out of date

Minette M.
Philippines
September 19, 2015
Ion Bali Beneo Hotel
The hotel staff are very accomodating and friendly. By their nature they are kind and respectful. They can adjust for you based on your needs and will give extra mile to make your stay comfortable.
Worth it☺☺☺☺☺☺

Saravanan G.
India
September 17, 2015
Clean, Comfy, budget hotel
Location, Cleanliness and staff
Our stay in general was pleasant. The rooms are "cozy". Room service is prompt. Staff are nice and friendly. Buyer beware: 1. The food is very average. Eat here only if you have no other option. 2. The bathroom and toilet only have a single rotating door. I stayed with my wife so we had no problems. But it may get awkward if you are staying with friends or family.

Fu S.
Singapore
September 05, 2015
new hotel, friendly staff, free transport to beach
new hotel, friendly staff, free transport to beach
1) very noisy pool at night. 2) refrigerators in my two rooms were not functioning. 3) no refill of buffet breakfast after 9 or 9.30. 4) many restaurant & massage parlor outside ION. 5) free transport to few beaches (don't miss Padawan beach). 6) very friendly staff.

yassine S.
Belgium
September 02, 2015
Fantastic
Fantastique very Nice

Darryl J.
Australia
August 22, 2015
Great staff make this a great hotel.
The effort of the staff and their friendliness is the hotel's highlight. This is especially the case at the rooftop bar. The pool is great with windows to the foyer.
Aán, Agust, Yuda and Tonny entertain you at the rooftop bar as you enjoy the views over Tanjung Benoa. Nyorman did a great job of servicing our room. The rooms are perhaps a little small with no balcony and the fridge is not a real fridge but a wine cupboard and does not chill much below room temperature. Again the staff came to our aid by providing an ice bucket. We had a very enjoyable 4 days at ION.

Wendy P.
Australia
August 13, 2015
Small Loo
It's in Nusa Dua
The toilet in the room we were in was extremely small. When you were sitting on the toilet and the door was closed, you knees were almost touching the door and your feet were.