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Recent customer comments

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Good



based on 1203 reviews
  • Cleanliness 6.5
  • Facilities 6.0
  • Location 5.8
  • Room Comfort/Standard 6.6
  • Service 6.6
  • Value for money 6.8
  • Food/Dining 5.3

Joann M.
United Kingdom
February 24, 2013
One night is enough because of the location.
The service was great: the porter and the waiters were very helpful and friendly
i would not stay here again. although it is near the airport as the crow flys you still have to take a ten minute taxi ride - more depending on traffic. ok for one night on the way to or from the airport though as the staff are helpful and friendly. i feel kind of guilty not putting business their way.

Brian W.
Canada
February 24, 2013
Only if you're desperate
Nothing
The hotel is in the middle of nowhere. It's on the backside of the airport - and I do mean "backside." Fortunately there is a 24-hour store close by where I was able to buy water - the hotel doesn't supply drinking water. A taxi ride to Makati took an hour and cost about P170 - not bad. Breakfast is ordered the evening before by picking from a list of options. It is delivered to your room at the time you specify. Well within 20 minutes of that anyway. It's OK. I needed to make a local phone call to someone's cell. There are no phones in the room. The hotel did not have any way for me to make that call on their one phone at their desk. The front desk agent allowed me to use her own personal cell phone.

Laura C.
Romania
February 24, 2013
Very BAD location! Not close to the airport at all
The location was questionable. This was supposed to be an airport hotel, but it took 20 minutes by taxi to get there and was in a dodgy part of town. I don't recommend this hotel if you are looking for a hotel close to the airport!!!

Tommaso F.
Italy
February 21, 2013
Isabelle Garden Hotel and Suites
dodgy area, dirty rooms

Rohini M.
Canada
February 19, 2013
What you see is what you get
Location (close to the airport)
we stayed at isabelle garden hotel and suites while in transit in manila for a few hours. the drive to the hotel took us through some very dark and dingy alleys, so it was a bit of an unnerving start to our vacation in the philippines. this hotel is very bare-bones in terms of amenities, so don't expect a regular hotel experience. our room was the tiniest one i've ever seen, as was the bathroom. i wouldn't recommend it unless you're on a very tight budget.

Charlemagne C.
Philippines
February 19, 2013
Nice Hotel but not to Accessible
Affordable and complete
The hotel has complete facilities in the room but the area is not so accessible from the main road. It is a bit hard to get a cab and needs to wait for quite some time.

Yifan L.
China
February 19, 2013
Close to airport, period
Close to airport, period
just for catching morning flight as it is close to airport i did not show up for this day.

Yifan L.
China
February 19, 2013
Close to airport
convenience
i finally showed up due to one day travel delay this place is not worth the money as i can get much better accommodation in Malaysia

TAN L.
Singapore
February 19, 2013
Small room and Poor location
Courteous staff
Online screen pictures deceiving.Online screen shows diff room rate for 2 adults /3 adults.I clicked for 3 adults room type and was advised subsequently that room is with a double bed only.After long exchange of emails and 3 days before departure date recd email "we already add the extra bed for this room type so that you are able to stay for 3 adults"However upon checking-in was shocked to see a piece of thin mattress with (1)pillow laid on the floor instead of "extra bed" as claimed in email,lhence leaving no space to move about.Room with small Toilet and bathroom together. Breakfast was served in room without salt/pepper/sauce.During duration of stay there was no housekeeping/cleaning of room for 2 days/nites although room key was given to recep before we left for our outing after breakfast -Room stinks due b/f food leftovers and we have to call recep which staff acted promptly. Difficulty to get taxi to town and also back to hotel as most taxi drivers are reluctant to pick up..Hotel is surrounded by slums, road is very narrow/bumpy.Its also not easy to get food due location.

Nenita G.
Philippines
February 18, 2013
very untidy
near at the centerpoin or any business site
it is not valued of money. the room is not so clean though the building is quit old....