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Hotel Okura

2-10-4 Toranomon, Akasaka / Roppongi, Tokyo, Giappone 105-0001 (vedi sulla mappa)

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Posizione: Akasaka / Roppongi Numero di camere: 796
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recensioni clienti agoda

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Eccellente

8,5

da 161 recensioni

Qualità-prezzo
8,1
Posizione
8,4
Qualità dello staff
8,8
Condizione dell'hotel/pulizia
9,0
Comfort della stanza
8,9
Cibo/pasti
8,1
Tutte le recensioni (161)
Ordina per:
Adriano V. Coppie Italy, 1 settembre 2009
Delusione

L'idea di stare in un hotel a cinque stelle, di reputazione internazionale, ma con spiccato carattere giapponese
5,7
Però l'inglese di molto personale è assolutamente insufficiente. Il bell boy che doveva segnalare le fughe anti-incendio era assolutamente incomprensibile. Una buona parte dei vini sulla wine list del servizio in camera non c'erano (ma rimanevano i più costosi...). L'abisso è stato toccato quando ho chiesto di lasciare la camera un paio d'ore dopo l'orario standard del check-out. Mi sono stati chiesti 10.000 yen (80 euro) di extra, passati a 5.000 davanti alle mie rimostranze. Desolante: parliamo di un hotel a 5 stelle a tariffe tutt'altro che a buon mercato! Da oltre vent'anni vivo e frequento il Giappone e a molti amici che venivano suggerivo l'hotel Okura, fino ad alcuni anni fa ritenuto il miglior hotel del Giappone. Non ci avevo mai pernottato però. Non lo farò mai più: una cocente delusione.
Suggerimento: Luogo tranquillo ma vicino ai centri nevralgici di Tokyo
Simon H. Viaggiatori singoli United Kingdom, 5 febbraio 2015
Tired old Dame is going to be renovated

the staff and the service is impeccable.
8,3
The Okura is a funny old place. It prices itself pretty modestly to keep the old place ticking over, and arrival at the main wing still makes you feel quite important given all the bowing and scraping. However, the prices of the bars and restaurants have not adjusted to the new normal, and still seem expensive. The concierge is first class, and there are dozens of bell boys and girls on hand to assist with your every need. My greatest grip was that on arrival, after a long flight from the UK, I arrived to be told that although my room was ready, they would only make it available if I paid for an extra day as check-in time was not until 2pm. This must be the only hotel of this standing in the world that would try this on, and only after some remonstrating did the manager relent and let me into my room. My colleague was less persistent and she had to us the gym to take a shower - a wholly inadequate solution in the circumstances.
Sandy F. Viaggiatori singoli Hong Kong, 5 febbraio 2015
Graceful Service

Graceful service and warm and efficient service
7,7
Terry L. Viaggiatori d'affari Canada, 24 gennaio 2015
Happy Canadian

Staff are the best the level of service is unbeaten
9,7
Annastasia H. Viaggiatori d'affari Indonesia, 18 gennaio 2015
Very comfortable hotel with good service

Good service, great location, good facilities
7,7
Simon H. Viaggiatori d'affari United Kingdom, 16 gennaio 2015
A fine 4.5 star now being refurbished

Staff, location, old school ambience
8,3
This is an old institution for travellers to Tokyo and for local business people. It was once the most up market hotel but by international standards it is tired and out moded. The whisky bar upstairs is a relic of 70s kitch and the downstairs bar is a more of a mover and shakers bar with cognac by the bottle up to 300,000 Yen. The coffee is undrinkable at breakfast but the staff are quite excellent with more per guest that most properties you will have stayed at. Fortunately, the hotel is being upgraded and will doubtless retain some of the old charm. The one practice that is inexcusable for a hotel of this standard is the habit of charging an extra day for guest who arrive earlier that the appointed check in time. My colleague was obliged to wait until 4pm even though the rooms was clearly available as they offered it to her for a full day's additional charge - quite outrageous after a long flight from London and a significant booking from our party.
Max L. Viaggiatori d'affari Singapore, 4 dicembre 2014
Great Hotel, though a little dated

Lobby, Staff, Location
7,3
I hear the Hotel Okura is getting ready for a full renovation as Tokyo prepares for the Olympics in 2020. I am sure with a little revamp this Hotel will once again claim its positions as one of the nicest hotels in Tokyo.
Chien W. Viaggiatori singoli Taiwan, 4 dicembre 2014
Lovely stay!

Friendly staff, great location and efficient service!
8,3
Robert B. Famiglie con figli piccoli United Kingdom, 15 novembre 2014
Wonderful stay

We enjoyed the quiet location and the pretty streets. Staff were lovely and the rooms enormous!
9
A good stay, with excellent staff and amazing rooms but very disappointed that we were charged extra for the daily access to swimming pool and gym facilities.
David S. Viaggiatori singoli United States of America, 26 ottobre 2014
expections satisfied

staff, prices, comfort.
9
i didn't expect much so i was blown away by how great the experience was. The only things i would change is 1. A little bit more light in the hallways and lobby. 2. A few of the pillows smelled bad, like body odor. 3. I did not like the taste of the toothpaste.

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