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M S.
Coppie
Canada,
14 giugno 2014
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Comfortable, hassle free, enjoyable
Fast Check in, good restaurants, good location
8
It was very good, comfortable room, quick check-in/out. Good location, and we had lots of fun in SOCIETY club in the same hotel.
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Osman H.
Viaggiatori d'affari
United States of America,
4 giugno 2014
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I think the hotel must be using its C team.
3,7
Very bad, they intentionally put me on the room above the club and the loud music kept me up until 3AM, I came for only one day from New York City for a meeting and could not get up for this important meeting due to this late night disruptions - Highly unsatisfied and highly inefficient staff - POOR all the way
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Akari K.
Viaggiatori d'affari
Japan,
29 maggio 2014
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The hotel manager is a big lier
4,7
when we are checking out
hotel front desk said we drank 2 drinks in mini bar
actually we didn't even touch mini bar
but we are in a hurry to check out and catch flight, so we just pay and called to the hotel manager later, he promised he would check it out and pay us back, and get back to us in 24hrs.
However, we got nothing in 24hrs
when we called to the contact number the hotel manager left, we found it is actually another person's number, who didn;t even know what happened!
Then we called to hotel again
this time another manager picked up
he said he will check and call us the next day
again, we waited for 2.5 days and there wasn't even a call
this is how the hotel manager manage everything
they said you drank something even we don't even know where the mini bar is
and they said they will get back to you but actually it is just a lie forever
I suggest not to stay in this hotel because it is too risky
although aside from the staffs, other things are not so bad
but because of the cheating staffs, we'd never go there again
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Claire B.
Coppie
United Kingdom,
26 maggio 2014
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Value for money
Bar, Location , Facilities
6
Check in to slow,asked for second key which was never given. Room very noisy as it was over the hotel Nightclub. We complained about noise 1st night which was not addressed properly & was given complimentary Breakfast on third day of four. Disappointed no free WiFi & Bathroom very dark. Pub inside good with excellent food.
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Faten T.
Viaggiatori d'affari
Jordan,
10 maggio 2014
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Poor Irrespectful staff, very loud at night,
3
Irrespectful staff, very loud at night, u can't sleep at night till 3 am!!!! And u had to wake up next day at 8 am! Concierge practically shouted at me for not bring able to locate the hotel and asked me to ask any one in the street for directions !
Aggressive attitude, looks like all staff are not happy working there..
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Paul M.
Coppie
United Kingdom,
11 aprile 2014
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Very good stay and location was excellent.
However, internet should be free and as guests we were not allowed in the English pub because we had long shorts on!
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Donavan R.
Viaggiatori singoli
Canada,
5 aprile 2014
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Restful, carefree and pampered
Friendly staff, considerate management, clubs and cafes
9,7
I had a nightmarish experience of delayed flights and flight detours before arriving to Dubai. The hotel was extremely sympathetic to my ordeal and graciously offered late checkout to me in order to make up for the loss of my first night reservation. In addition, they ensured that all of my needs were met during my extended stay in the hotel and came by to offer more towels and other amenities before my delayed checkout time. The Marina Byblos Hotel turned what started out as a horrid weekend into a rather incredible one. I would definitely recommend staying in this hotel to others.
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Robin P.
Coppie
United Kingdom,
17 marzo 2014
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A busy hotel, obviously popular for good reason
Staff attitude, good facilities, it buzzed.
8,3
All we could have asked for.
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Laurent V.
Viaggiatori singoli
France,
12 dicembre 2013
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Very bad service
Room comfort, location, clean room
8
The stay could have been much better. Massage experience was the worth I ever had, using the same towel that I had shower with to put on you for the massage, asking me 2 time to have a 30mn massage rather than 1 hour as I have request....totally unprofessional and you could see that the gentleman didn't want to do the massage.
Ironing board was of vey poor quality, all damaged, mini bar I took a packet of chocolate (only eat one piece out of the 3 in the packet) mentioned to one of the manager but nothing happen and they charged me for it.
I did bring to the managers attention ( night manager, F&B manager) about all my concerns but their attitude and reaction was very poor.
not to say very bad.
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Edouard B.
Viaggiatori d'affari
France,
3 dicembre 2013
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good
clean , centrally locasted
8
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