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Giorgio C.
Viaggiatori singoli
Italy,
18 dicembre 2011
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l'hotel ha un bellissimo giardino con piscina, il personale è estremamente cortese (come è normale in Asia), ma le stanze sono vecchie ed ammuffite. Il ristorante offre buone pietanze e alla sera un ottimo buffet. Internet in camera non è compreso nel prezzo e relativamente costoso. Ottimo il servizio taxi.
Sugg. su attrazioni:
Surabaya è una città che offre poche attrazioni: da non includere in un viaggio turistico
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Cristina P.
Coppie
Italy,
7 aprile 2011
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hotel molto piacevole,grande cortesia nel servizio
ottima struttura ed organizzazione
9,3
l'hotel è davvero bellissimo, molto ben organizzato, il personale è estremamente cortese e sempre pronto ad ascoltare le richieste dei clienti. la struttura è eccellente, con piscina, palestra, sauna gratuite più campo da tennis e squash che sono affittati ad un prezzo molto abbordabile.la colazione è semplicemente straordinaria, con ogni tipo di pietanza che si possa immaginare, così come la cena a buffet.
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Muhammad B.
Viaggiatori singoli
Indonesia,
26 febbraio 2014
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one of the best resort
beautifully and fairly ellegance room set up, perfect garden, and awesome landscspe
7,7
i would say that novotel sby one of the best resort i have ever stay. that was the reason why i always choose accor hotels. friendly staff. dining was bit boring, needs more improvement for the detail of the interior at the restaurant, very heavy furniture. food was good. as wel as the lobby need more beautifully set up it kinds like old fashion which is novotel need to replaced with the very new designed. but again, that was lovely staying even one night only, for sure i would come back to novotel sby during my staying at sby and loking forward to see what yhe management should improved especially fir the interior designed.
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Ngayan T.
Viaggiatori singoli
United Kingdom,
25 febbraio 2014
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Sweet and caring staffs
1. Friendliness of staff 2.Comfortness of room 3. Spa
8
The hotel staffs are very friendly and caring. When I check-in, the staffs realise it's my birthday during the stay at the hotel. They give me a surprise at the breakfast buffet. The staffs gather to sing birthday song and give me a birthday cake. It's a warm and sweet piece of memory.
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Tini I.
Viaggiatori d'affari
Singapore,
14 febbraio 2014
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Great room value for money ,staffs great
8
Great feel like home ,staff keep remind you the safety went you out of the hotel,service always wt smile thumb up
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Maykel G.
Famiglie con figli piccoli
Indonesia,
9 febbraio 2014
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the apartment of novotel surabaya was old. you can smell the disgusting stinks from the bath tub all over the place.. kitchen area was poorly maintained. rust are everywhere. you can hear loud noise of train behind the apartment eventhough the windows already sealed. not good for families with younger children. #i am staying with 6 months old.
as i try to amend the booking, they stay it was not possible.. as they have large group coming. but after i complaint, then they say the room is available. but too bad, we opt to move elsewhere within our 4 hours in the apartment. lift lobby was dark and he elevator is old. creepy.
breakfast are good. not disappointing. good job on varieties food selections
not recommended. opt for hotel rooms instead.
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Andre T.
Coppie
Indonesia,
9 febbraio 2014
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good recommendation
clean room, nice view, friendly staff
9
I booked this hotel for my wedding day....over all this hotel is very recommended
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Samuel K.
Viaggiatori d'affari
Indonesia,
8 febbraio 2014
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spacious Room Size, Centrally located
clean room, nice view, friendly staff
7,7
The apartment block is quite near to the train tracks ,You can hear loud noise of train behind the apartment even though all the windows and door already close.
House keeping service is very long .
I borrow an hair dryer but they give a broken hair dryer with the switch on off was just tape at the holder and is very danger with open cable solder (crazy not safety)
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Liew S.
Coppie
Singapore,
3 febbraio 2014
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good place , quite and the staff was nice .
good garden , big room , nic staff
6,7
good place , quite and the staff was nice . room comfortable
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Tamara B.
Viaggiatori d'affari
Indonesia,
28 gennaio 2014
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its nice for family vacation
good landscape, friendly staff, spacious room
7
its a nice hotel, great landscape, and a very very very friendly staff, this 3 reasons will make me repeat my stay there. but they're lacking some important items such as, no shower cap, no, bathrobe, no lotion, and lacking variety on their menu. despite that, every things good.
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