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da 3938 recensioni
  • Condizione dell'hotel/pulizia 8,5
  • Servizi 7,9
  • Posizione 8,3
  • Comfort della stanza 8,3
  • Qualità dello staff 8,4
  • Qualità-prezzo 8,6
  • Cibo/pasti 7,4

10 Michael C.
Australia
30 aprile 2012
Great resort, service and rooms were great value
The swimming pools are amazing
We stayed at the Suger Palm for 6 nights. The rooms are comfortable and great value. The resort has a number of really nice swimming pool so you don't even really need to go to the beach. The staff were pretty helpful also. The only downside is the fitness centre. It could use an upgrade

9 JIMMY K.
United States of America
24 settembre 2012
Great View!
Personal Pool
stayed 2 nights in this hotel, after all the sightseeing in Phuket and phi phi island, hotel decorations was just amazing, i paid 1,000 bht more to upgrade my room with personal pool, and was worth it, its just amazing place..

10 chonasith E.
Thailand
02 maggio 2012
Good location, big swimming pools
Good access to swimming pool, up hill location, walking distance to amennities
We stay in the pool access room on top of the building, the view is prime but it takes a bit time to climb up to the room, the hotel provide the lift-up with the golf cart or taking 2 elevator to get to the room. The room and the bath room has plenty of space, comfortable, bathroom has big tub enough for 2. The room has iMac with free wi-fi, the speed is fair, not too bad. The breakfast wasn't too bad. The cons are, the hotel located on the steep hill, takes a bit more time and energy to get up by foot, the parking might not be enough during the long weekends.

8,7 nadja K.
Switzerland
28 aprile 2012
great service, prices, staff, pool
as stated in title this hotel satisfyis almost all needs. extracool are daily free fill upmof minibar and 4 pc stations for free 24/7 w very fast internet
only downpoint is a steep walk up to the hotel, but its only 3min from centre area

5,3 stanley L.
Singapore
28 aprile 2012
Nice hotel but bad service
good location
I enjoy the facilities of the hotel. But the staff of the hotel has really bad attitude and service. Would not stay at the hotel again. The receptionist and restaurant staff were very rude.

7 CHAKATTPON T.
Thailand
27 aprile 2012
Nice big room
Located on the mountain, new experience
we booked 2 pool-view rooms. our rooms were located at the upper part of the hotel. hence, we need to climb quite far away from the lobby. there were 2 elevators, the first one took us to the 4th floor. then we had to walk a little while to the second elevator to go to higher floors. they have shuttle service though. roughtly, the rooms were nice and comfortable. greate experience to stay above sea level. should try.

9 nadja K.
Switzerland
25 aprile 2012
great hotel, best features, fair prices
nice pools, free fast internet stations 24h, minibar items for free each day, nice staff
in summary this hotel was yet the best among the approx. 10 hotels we booked in thailand, even though we didnt like phuket. service, view, pool, food all great con; the only thing which is really annoying is the steep street which leads to the hotel, also to get in our room on 9th floor we d need to take two elevators and walk between. but the locations is still ok, near shops bars rests and beach.

6 Jemelee Y.
Philippines
03 maggio 2012
Very nice pool access room and location
Pool access room and location
lovely pool access room (we stayed in room 2101). i stayed in a number of 5* and this is the first time i see a pool access room provided with mac mini, keyboard and mouse. we were also given a daily complimentary oreas, water, beer and colas! wireless connection is really bad though (i could not use my ipad at all during the stay). good thing i had a 3g micro sim. however, we see that the hotel were not being properly maintaned. also,staff were not friendly and staff manning the breakfast hall hardly speaks english. we didnt like the breakfast at all but had no choice since it was included in the room package. on our check out, i nicely requested the reception to call our agent to confirm the airport transfer but were told "i will call him if he didnt showed up". not good if the guest were trying to get to the airport on time. i just shrugged my shoulder and hope he showed up on time if not i will make a fuss out of it with their management. overall, it think its nicely conceptualised hotel but are being poorly managed. if top management continued with the current maintenance, i see the hotel dilapitated in the next 3 to 5 years time. staff needs more training in the customer service. we stayed 4 nights in 5 star hotel in patong before transferring to sugar palm hill and staff were excellent.

9,3 Katherine C.
Australia
23 aprile 2012
great view and service
great view over Kata area, around corner from the beach
We stayed in a pool access room which was perfect. As it is still high up we had views over Kata. The location is perfect, we were around the corner from Kata beach, close to all the food stalls and massage parlours, and could easily get a Taxi outside to locations further. The staff were extremely friendly and the breakfasts were enjoyed as well. We had free wifi and the tv in the hotel doubled as a computer.

8 namprao S.
Thailand
25 aprile 2012
Great Location, Nice Room, Good Service
Value for money
First thing first the hill that many people commented on is not really a hill but more of an incline From the moment we arrived we received great service, even allow us to check in early. Our room was on the 9th floor, the last floor with elevator access. If anything make sure you get a room with elevator access. The view was magnificent and we were able to gaze upon the beauty of Kata beach. The room itself had a rustic more than design and had all the trimmings one could wish for, flat screen tv, AC, shower and the cherry on top was a jacuzzi(we got jacuzzi deluxe room). Breakfast was ok and you should try in-house omelet.