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非常に満足 8.2
くちコミ全2790件の総評

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非常に満足



くちコミ2790件
  • 施設の状態/清潔さ 8.6
  • 施設・設備 7.4
  • ロケーション 8.6
  • お部屋の快適さ 8.4
  • スタッフの対応 8.2
  • サービスに対する料金 8.0
  • お食事 7.4
並び替え

jeff C.
マレーシア
2015年10月15日
Pullman Kuching for the second time
Location, variety of services provided, room comfort
Pleasant as previous stay.

Diana S.
マレーシア
2015年10月9日
Room no nice
Location
Ok

Candice H.
マレーシア
2015年10月5日
Staff not attentive, messy check-in.
1) some staff were polite and genuinely wanted to help, 2) convenience - located next to small mall, 3) hotel lobby is nice with live performance.
It was a messy check-in experience for me. I went to my room and both my key cards were not working. When I came back down to the lobby the hotel check-in staff revalidated my card and as i was walking towards the lift they decided to give me a different room. It seems there was a problem with the initial room i was given and the hotel staff were not discreet about it. There were also hotel staff stationed at the front upon my arrival but none came to help with my baggages or opened the hotel door. The staff just stood and look as me and my colleagues unloaded our own luggages. There was no offer to carry our luggages to the rooms as well. You really need to train your staff if you want to retain customers. This is not the kind of service expected from a prestige hotel like Pullman. The hotel lights in morning e.g 6.00am - 7.00am should also be kept on especially the corridor to the lift. It is not a very nice experience having to walk in the dark at that hour and waiting for the lift to arrive. Guests should always feel comfortable and at ease. When I ordered lunch at the hotel restaurant, the staff were also not attentive. They were chatting loudly amongst themselves and we had to walk towards them to order our food. Overall, my stay was not a very pleasant an welcoming one.

SIN L.
マレーシア
2015年10月5日
A very bad service hotel
I was booking this hotel thru agoda on 3/10/15 until 5/10/15 but the Kuching Airport was close on that day, so i need to cancell my vacation. So, I'm calling for the booking cancellation but there no one entertainment me for the problem. Due to the airport problem its not my fault but the hotel and agoda also cannot do the refund for me. I'm feeling very bad about that.

Alan H.
マレーシア
2015年10月2日
good hotel
comfortable location good food
great and comfortable

Anniza R.
シンガポール
2015年9月30日
Standard five star
Location, Food and Spacious Room
We could not adjust the aircon temperature. Other than that, the stay was very good experience.

Mohammad F.
マレーシア
2015年9月30日
Good
Clean comfort people

Malvin H.
シンガポール
2015年9月30日
Great experience
Location, modern, service
It was great experience; however noticed the housekeeping a bit norm; floor still quite sandy when I entered, and there is no slippers provided. Overall still great.

Chen C.
ブルネイ ダルサラーム
2015年9月30日
Great hotel
New n upgraded
good location , nice and clean

Yong L.
シンガポール
2015年9月30日
CatTown
friendly staffs and taxi service
Good and comfortable.