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Chi K.
Couples
Australia,
October 16, 2012
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Jade Garden or just a Lemon Tree
Great Position and Generous Rooms
7.3
The Jade Garden is in a great position for visiting Beijing's many attractions and the rooms are comfortable (nice bed), clean and well appointed. The Jade Garden has great potential but is let down by the people who just do their job, nothing more and nothing less with the exception of the external concierge, a young man in the breakfast area and a young trainee concierge. From the moment you arrive you feel like you have inconvenienced the check in staff while not exactly rude there is no welcoming smile or even an I hope you enjoy your stay. It appears as if the staff are not trained in customer service and I think the hotel would benefit greatly by changing staff attitudes and making the visit a pleasure and not just a transaction. Overall the hotel is ok but don't go with high expectations of customer service but do go if you want a great position and a comfortable bed.
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Philip W.
Couples
United States of America,
October 16, 2012
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atmospheric and very clean hotel.
beautiful renovation of historic hotel. excellant location near tennamin square and forbidden city
7.3
restaurant food is not a good value,but their are many good restaurants on either side of street
Sightseeing/Attractions Tip:
the forbidden city is within walking distance,and the metro is only a short distance from the
hotel.
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Thomas H.
Couples
United States of America,
October 12, 2012
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Great location near the forbidden City
Priced right, modern facilities, very helpful staff. and close to reasonable eating.
8.3
we spent 3 nights at the jade garden after a cruse. the hotel was a great choice and we would stay there again
Travel tip:
Be sure to visit the night market just one block away. Also best rush hour transportation is by tuk tuk.
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John P.
Couples
Canada,
October 8, 2012
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Super Location/Great Hotel/Superb Service
Location/Service/Eccelent Buffet/
10
we were extremely pleased with the location of the hotel, the service was excellent, the buffet meals were superb and such a large variety to choose from and excellently presented, a very co-operative staff and so very helpful during our stay and with advice to enhance our touring! excellent!
Sightseeing/Attractions Tip:
Seek advice from staff for the best options for tour, etc. They are extremely helpful and willing to please.
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Judy A.
Solo travelers
Australia,
October 6, 2012
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Beautiful hotel in excellent location
Great location, excellent restaurant
10
The Hotel is in a perfect location - walking distance from main attractions. I enjoyed the comfort and the friendly staff. There was a problem with hot water in my room and when I alerted staff, their response was prompt and efficient and the issue was fixed immediately. Excellent place to stay.
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Michelle G.
Families with young children
Philippines,
September 25, 2012
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Worst Customer Service EVER
good location, that's it.
3.7
The hotel staff are like robots. It was very stressful to communicate, and in their very minimal and poor English, they were very rude.
I booked a room for a friend who lives in Beijing. The first night they said she needed a valid ID to stay. She didn't have any on her and they refused to let her use the booked (and paid for) room. This was past midnight and no consideration even for a local resident. The second night, she brought her Chinese Visa, her Beijing University school ID, and a photocopy of her passport. They still refused to let her stay and this time wanted to see the actual passport. They even said "just take a cab home". Nowhere in the world have i seen such arrogance from hotel front desk staff.
There are a lot of equally-priced better hotels in the area, also provided by Agoda. I suggest you go to those instead.
Sightseeing/Attractions Tip:
Go to Mutianyu to see the Great Wall, it's less touristy than Badaling and the view is amazing.
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Caroline C.
Families with older children
United States of America,
September 25, 2012
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It was a standard hotel with interesting history
centrally located, good value
7.7
We were grateful for the English speaking staff but only 2 out of 10 could actually speak English. The subway is a few blocks away and it was sometimes very difficult to get a taxi. We could walk to many places with such a central location. If you take a taxi, ask the hotel staff to write the destination in Mandarin to show the driver. It was a very helpful trick. the restaurant was standard and staff was friendly and accommodating. The rooms were clean, nice quality beds, sheets and towels. We paid a half day rate for a 6pm check out which was very nice considering our departure flight was not until 2am!
Sightseeing/Attractions Tip:
In general, be careful in Beijing, there are many touters approaching you and will try to scam a tourist. Constant vigilance! The one place we experienced the least tourists and surrounded by positive energy was the Temple of Heaven-like a playground for happy local adults, no touters!
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Hassan I.
Groups
Bahrain,
September 22, 2012
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Excellent location, good breakfast, nice rooms, lobby free internet
Sightseeing/Attractions Tip:
Very close to the forbidden city, tenement square and may attraction placed. Plus < 5 minutes walk to the major shopping departments, and popular shopping streets.
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Graham M.
Groups
Australia,
September 21, 2012
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Great Location, clean rooms, adequate facilities
7.3
This hotel was close to Forbidden City, Tiananmen Sq and Night Mkts/Wangfujing shopping mall. Rooms large enough and clean. Only issue is with the staff. Language barrier and indifferent attitude very noted. I asked the front desk for an Airport Transfer, he gave me a phone battery charger, HUH? Restaurant staff told us we couldn't have dinner one night as they had a 'large' group in. Mmmm, the group was 5 people. Good price, location, clean, so 8 out of 10.
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Victoria H.
Couples
United Kingdom,
September 21, 2012
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Perfect location for touring Beijing!
Fantastic location, cleanliness, service, western bathroom and breakfast
9.7
highly recommended! a wonderful experience!
the jade garden hotel was a fantastic, reasonably priced choice for our week-long stay in beijing! it is about a 10 minute walk from the tiananmen dong (east) subway entrance on line 1, and 15 minutes from the station on line 5. tiananmen square and the forbidden city are also a 10-15 minute walk from the hotel.
upon arrival, the staff happily accepted our agoda booking voucher, took photocopies of our passports, and gave us 1 room key. they did require a rmb800 deposit in case we used the minibar or the laundry services, but this was refunded immediately when we checked out.
the room was a good size, as was the bed (we reserved and got a standard king-size bed). the sheets were clean, and the room was made up daily upon our request - there was a "do not disturb" and a "please make up the room" button on the wall. the bathroom had a western toilet, toilet paper and tissues, small but soft towels that you could have replaced as often as you like, and complimentary bottled water by the sink for brushing your teeth (i don't think the tap water is safe to drink). there was also a good shower and bathtub.
there was a television with many channels in chinese, but channels 9 and 66 were in english. 9 is news, 66 is movies. there was also a mini fridge with more complimentary water, as well as a small mini bar with clearly marked prices. the evian water bottles are not free, but this is clearly marked too.
the staff were very helpful. they all spoke english to a good degree, and were eager to make us comfortable on our trip. one concierge man gave us perfect directions to the dumpling restaurant nearby, and even called the restaurant before we left to make sure it was open.
there are several restaurants nearby with menus in english, and even a subway across the street. the western breakfast was not included in our hotel costs, but we were able to purchase it separately for rmb68pp and it was amazing.
loved th
Sightseeing/Attractions Tip:
Taking the subway will save you an enormous amount of money (it's only RMB2 per one-way ride), and is very efficient and easy to navigate, as almost everything has clear English translations.
If getting a taxi in Beijing, be sure to have the name and address of your location written out in Chinese characters to give to your driver, otherwise you probably won't end up where you want to be. A map in Chinese helps too. Also, make sure you ask them to turn on their meters (unless you want to bargain over costs). Our taxi to the hotel from the airport cost RMB89 on the meter, but the driver demanded more. My friend who lives there told me that the drivers always want RMB2 in addition to the meter charge (for gas, I suppose), and more if you have luggage. We ended up spending RMB100 for the cab there, and RMB170 on the cab back to the airport - some of the drivers have tampered with their meters. If you are tired, they will try to take advantage of you. The best place to get a taxi from the airport is in the long (1 hour) taxi line that all the signs point to, but don't let a random driver entice you away "for a good price" . . . it'll be more like RMB500!
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