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James Cook Grand Chancellor Hotel

147 The Terrace, Wellington Central, Wellington, New Zealand (Show on map)

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Hotel Area: Wellington Central Number of Rooms: 268
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
165 reviews

Value for Money
7.8
Location
9.2
Staff Performance
8.2
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.2
Food/Dining
7.3
All reviews (165)
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Dianne F. Couples New Zealand, March 30, 2014
Brilliant as usual, great valet parking, central

Parking, breakfast, location
8.7
Brilliant as usual, with great valet parking and very centrally located. The staff are always friendly and helpful. We love staying at this Hotel.
Alan B. Solo travelers United States of America, March 29, 2014
Very comfortable

Clean, locatrion, friendly staff
10
Kevin H. Couples New Zealand, March 29, 2014
Convenient but a bit tired

Location
6.7
This is a reasonable hotel in a good location, but is getting a bit tired.
Carole C. Couples United Kingdom, March 28, 2014
Stress free.....

Location......Location......Location......
9
I stay at the James Cook in Wellington on a regular basis........so that speaks volumes. I have the odd "niggle" from time to time but not enough to share as the staff always rectify the situation straight away.
Jacqui L. Couples United Kingdom, March 23, 2014
Hotel a little dated , clean good size room.

Close to city, price and helfull staff.
7.3
Okay Hotel a little dated but the room was clean, bed a little hard but that's a personal preference. close to the city but quiet.
Kiew C. Business travelers Malaysia, March 23, 2014
Disappointing

Location, availability of in house restaurants & availability of business centre
6.3
Old hotel, with rooms for both service improvement and attention to maintenance. On check in, I found out there are extra charges for internet service - this is surprising in my opinion for a 4 star hotel in this day and age. Room were not ready by 1200, and was told to come back at 2pm. On checking into the room, found one of the bathroom neon light is flickering and making a noise. The noises from other room was filtering through easily too as late as midnight and as early as 6 am. Some good points are its location (central), availability of a fully equipped business centre, and options of dining in.
Ai C. Couples Australia, March 16, 2014
Convenient location, room was comfortable.

bed was comfortable, room had the facilities that we required, close to shops
7.7
The location was good, because we had a wedding at the hotel Wifi access was not good, free access was very minimal.
Margaretha S. Solo travelers Australia, March 4, 2014
Very pleasant

Centrally located, nice room and wi fi
9.7
A very pleasant stay and the fact that the hotel is centrally located made my stay even more comfortable as it was so much easier to go to all the city's attractions such as restaurants, cafes and tourists places.
Juerg S. Business travelers Singapore, February 13, 2014
good location and fair price

friendly staff, room size, value for money
8
They provide value parking for the same amount as if you would park yourself, very friendly staff during check-in and check-out and at the lobby bar. would go again.
Barbara S. Business travelers United Kingdom, February 13, 2014
Great location but substandard hotel

location
6
The staff are friendly but not terribly competent; the room was ok but i had a courtyard room where you couldn't open the windows for some fresh air and the aircondition wasn't too good; the wifi situation is a disgrace - costly additional plans or 50 MB for free a day with a message telling you off for using up your free allowance because you are being "unfair" to others... seriously??? then some of my clothes went missing after room service and they haven't been able to relocate them and I am as yet waiting to be contacted. No refund was offered. all in all not a good experience. the location, however, is unbeatable.

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