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Excellent 8.7
Based on 71 reviews

Recent customer comments

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based on 71 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 9.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 7.7
  • Food/Dining 8.3

Michael M.
United Kingdom
August 31, 2015
Short trip to Shanghai
Great location, very comfortable room and excellent food and beverage
My first visit to Jing An was in 1993 when I stayed in the Garden Hote. The area has changed much since then and the Shangr-La is a great addition to its attractions.

Leif S.
July 28, 2015
Great location for shopping and others.
Quality, Quality and Quality
As good as it can get

Faith R.
July 26, 2015
Elegance with style
Room, cleanliness and location
It may not be the best if i compare it to the other shangrila hotel that I've stayed but definitely it is beautiful.

Hoo F.
July 01, 2015
Experience staying in Shangri-La
Room, cafe, room dinning service
Ok, good. Only one thing I felt disappointed was no reward points were allowed for point accumulation via Agoda booking.

Lee H.
South Korea
May 16, 2015
Convinient stay
kind staff good location

Maria A.
May 11, 2015
Shanghai experience
Cleanliness, friendliness and location

Guido B.
February 04, 2015
Great Hotel at very good location with OK food
Rooms, Location, Service
The Rooms are simply great, the location very good, however the food in the Executive Lounge was less than average. The View on the contrary was absolutely great, so all in all a great hotel for a standard booking. Executive Lounge is not necessarily needed

Emily Z.
January 19, 2015
Immaculate Service
Service, Punctuality, Spa / Gym

Sri N.
United Kingdom
January 07, 2015
Shanghai CMI
Room, staff and food
Very good

December 21, 2014
Not worth the price
Breakfast choice, but not the customer service in the restaurant.
If there is only Deluxe room or the room grade belowe Deluxe room, please list to my opinion DO NOT BOOK the room, before you regrets of paying that much money to only over look at the city view in the tiny room ( max 20 sq.) my suggestion is same location but other hotel ( such as Puli hotel is held better than here in same grade room.) Trust me!