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Jitai Hotel Shanghai People's Square Branch

No.242 Julu Road Luwan, Xintiandi and Huaihai Rd, Shanghai, China

Recent customer reviews

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Above average


based on
36 reviews

20 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (36)
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Josef W. Business travelers Singapore, October 25, 2015
stuffy. Smells bad.
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Bo X. Couples China, May 12, 2015
it was okay

low rates
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Loh L. Families with older children Singapore, November 20, 2014
the hotel is worth for $$$ but a bit too far fm tn

room ok quite clean,baggahe deposit service is gd!hotel cleaners are friendly!
okay!only the area to train very far and diddicult to catch a cabby!wifi meeds to improve!
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Ma. K. Business travelers Philippines, December 7, 2013
Local Chinese Hotel for Non-fuzzy Budget Travelers

Centrally located, cheap, with heater and airconditioner
If you do not have much money to spare, not picky, and just need a decent place to sleep that is near all the places for your trip (office buildings, restaurants, malls, shops, museums, parks) then this is the place for you. Very few staff speak English. If they do, they can only speak a few words but they do what they can to help you. The manager was the most fluent and was very helpful. I have to commend the guard in the hotel, who can only speak "hello" and "bye bye" in English but never fails to do so every time we meet. :D
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Au F. Business travelers Hong Kong, August 20, 2013
good place for business or travel

affordable price, clean, comfortable
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Marie M. Business travelers Denmark, July 2, 2013
Good location, bad service

Location, location, location
The hotel is fine by Chinese standards. Of course it is very rough in its edges but the bedding was clean. The walls are as thin as paper so if you are here for business and you really need your sleep this is not the place to stay. The staff was not very welcoming, they need to smile more. The location of the hotel is very good, near by a metro station and there are also a lot of little restaurants near by. Breakfast is all Chinese and in a very street food like manner. Be aware that you pay the right price for the room. Always book online - it is much cheaper than coming in from the street.
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Widya H. Groups Indonesia, June 14, 2013
not so great

nothing special
the staff needs to be more polite. can the hotel give some basic training on customer care?
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Widya H. Groups Indonesia, June 13, 2013
not that great

nothing special
the first time we arrived, the front office(male) can speak english and very nice.. he work fast and attentive to what we're asking. we stay on the second floor. the hallways have a strong smells. it"s like a very smelly dog. and i think the lift smells like urine. the bedroom it self is pretty clean and large. we stay at the family room. on the last day we want to extend our staying, but this young woman is very rude and everytime i try to talk, she just just me off. she wore short pants and a blazer which i think its very unappropriate for a worker. i think the hotel are short on staff. only 1 person per shift. i have to wait for 10 minutes for her actually paying attention to me (again) since she just jut me off from what im saying, walk away and left me hanging. the other customer is complaining to her also, because she charged them 3 different price for the same room for 3 days. and when the customer complaining, she keeps cutting what they saying and being very rude. at first the customer is asking her to check the bill again. but she refuse to check and keep on cutting to whatever the customer said. as predicted, the customer yelled at her and she gave in and check the bill. and i saw she must refund a lot of money. around 300- 500 yuan. and then the other customer (she can speak english) translate to what i"m saying. its an upsetting moment. i hope the hotel can give the front office staffs (or just that one person) some basic customer service . or better yet, teach her how to treat another human with respect.
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Lidya Y. Couples Indonesia, June 10, 2013
good location

location, value, clean
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Bob R. Business travelers United States of America, June 7, 2013
Totally acceptable if you want to save some money

Price, simplicity, and okayness
Satisfactory. I moved to Jitai for three nights because rooms became unavailable at a nearby place where I often stay. Jitai cost a third of what I often pay, and a friend had recommended it as acceptable if you want to save a buck, which it was. Location: centrally isolated; near a highway and a cab-driver lunch place, but several blocks from Metro stations; fancy restaurant streets are about two blocks away in different directions. Services: I didn't ask for anything elaborate, but desk staff and housekeeping staff did their jobs. It helps to know some Chinese; only one desk manager spoke English. Facilities: My room was small and poorly laid out (especially the bathroom) but fine for my purposes. The place is a bit run-down; other reviewers mention bathroom mold, which I can confirm. The floorboards in the corridors need replacing, and make comical noises. You would not bring anybody here. But for a business travel who likes to save a few bucks and knows his way around Shanghai, there is a certain charm.
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