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JMM Grand Suites

1622 Birch Tower George Bocobo along Pedro Gil Street opposite Robinsons , Malate, Manila, Philippines (Show on map)

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Formerly : JMM Grand Birch Tower
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Area: Malate Number of Rooms: 42
Free Wi-Fi

Recent customer reviews

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Pleasant

6.6

based on
144 reviews

Value for Money
6.6
Location
8.3
Staff Performance
6.3
Hotel Condition/Cleanliness
6.6
Room Comfort/Standard
6.7
Food/Dining
4.9
All reviews (144)
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Marcos R. Groups Philippines, October 5, 2014
Nice Location but Hotel Needs Improvement

Location
6.3
The hotel location is nice as it is just opposite of Robinsons, Malate, but this hotel certainly needs improvement. The room is clean but it's small.
Arminda M. Families with young children Philippines, September 28, 2014
Heaven's place

Good location, accessible for transportation and nice building.
8
We had a nice experience even in a short time or one night of stay. My son and nephews likes all the facilities of the Hotel especially the pool and billiards. Thanks and more power.
Ng H. Business travelers Indonesia, September 27, 2014
Dirty and Too Bad
2.7
Stay for four nights, room is dirty, shower room has bad smell, no daily cleaning service, towel is very old one, staff's service is slow and too bad, should waiting elevator for long time, will not stay again in my next trip
Peter S. Couples Singapore, September 21, 2014
Pay a little bit more for happiness

Good Location
4.3
My Experience: Late check in due to delayed flight. Called from Airport to ask if they had an airport pickup avail. Was told that the driver did not turn up for work that day - Something along those lines. Booked an Executive King, but was given room that did not look like the one in the picture. VERY different in appearance and quality. Requested for smthing closer to the picture and was given Room which looked 90% like the one ref in the picture in Agoda Pros: Relatively near airport - 15 mins by taxi. Breathtaking (Partial view) of manila bay Big, comfortable bed Lift's were decently quick compared to what other reviews mentioned Only 1k Pesos Deposit as compared to 2k deposit mentioned in other reviews Cons: Stains on the walls and tile floor Lamp with no lampshade and no power sockets to plug everything in Photo with half the frame torn off Sewage smell in bathroom Window unit aircon noisy and not powerful No door or curtain in shower Balcony door could not close properly Only one key card given Lighting too bright, cannot be controlled for dimmer lights No hand towels or any towels except shower towels Kitchenette but no dishwashing liquid and sponge Cutlery/Utensils do not match and are dirty/stained No proper soap/Shampoo in bathroom Was only given one bath towel on the 2nd day Not all TV cable channels are available Phone has no dial numbers. Just two buttons and was not instructed how to call front desk. Pressed both buttons to no avail Bathroom was flooded before check in.due to typhoon causing leaks Staff appeared to be not properly trained with regards to room layout/types All rooms are not the same, so you may not get what is shown in the picture. Alternative available rooms can be Surrounded by red-light district (This could be a pro depending on your travel arrangments Ha!) Not much food besides robsison mall which closes early Lobby on 22nd floor, a staff was attending to her baby in the lobby... Club beside hote
Daniel D. Couples United States of America, September 20, 2014
Disappointing

Not Happy
6
Shower door was missing part, so water always came out. Bugs in kitchen and outside door to patio didnt have a good seal on it. People were very nice, just not happy with room. Looked great when we opened door, then started going down hill from day one to day five.
Robert S. Business travelers Australia, September 17, 2014
Tired

Location staff
5.7
The hotel really needs a refresher - rooms not very clean, bath semi functional.
Aizel D. Business travelers Philippines, August 29, 2014
Great Location

Cleanliness, affordability, staff
7.3
Pleasant
Ian K. Solo travelers United States of America, August 25, 2014
Things have gone downhill since the last stay

Spacious, good customer service, free parking
5.7
I've previously stayed here, and the first experience was very enjoyable. Unfortunately, this time it would appear that the standards are slipping. Nice rooms, particularly for the cost, and the staff are very helpful. Some additional training and attention for the cleaning crews would really improve the overall appearance.
Mark B. Solo travelers Australia, July 27, 2014
Quiet and Great Location

Robinson Mall is very Close / Quiet / Amenities of Apartment Superb
7.7
I spend a great 5 days in the 1 bedroom apartment on the 18th Floor ! It had everything you needed for travel (wifi was great / cable tv / it was quiet / it had a well equiped kitchen for cooking / comfortable bed / very close to Robinson Mall / you felt at home. Reception is actually on the 22nd floor and they were all polite and very professional. I will definitely be returning if staying in Manila again.
Mark B. Solo travelers Australia, July 24, 2014
Location is Great

Location / Great Value for Money / Quiet
8.3
It is my first time to stay in the Malate/Ermita area but location is great to Robinson Mall which is modern and clean. This is not a hotel as such so no room service. My stay was in a 1 bedroom apartment and the facilities they provide for cooking if required are more than adequate. Apartment has its own wifi and cable tv both of which are worked well. I would recommend this place to anyone but be advised reception is actually on the 22nd level but staff there are polite and always available.

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