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2015
Excellent 8.1
Based on 792 reviews

Recent customer comments

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Excellent



based on 792 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.9
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Staff Performance 8.6
  • Value for Money 7.3
  • Food/Dining 8.0

6.7 Elmira L.
Philippines
February 06, 2014
fun, relax, enjoyable
view,pools,large rooms
Very good, we enjoyed our stay at the hotel. The pools were great.

10 Mathew S.
New Zealand
January 28, 2014
great place to stay
free breakfast .staff are awesome. location
stay was great had a free breakfast even though it stated on our voucher from agoda That there was no breakfast. Place is awesome staff need a salary increase for the wonderful job they do.

9.3 Hubert R.
Philippines
January 06, 2014
splendid New Year celebration
New Year fireworks, comfortable rooms, relaxing stay

7.7 Yuliana O.
Indonesia
December 18, 2013
it was good, one of the best places in Cebu
pools, fast internet, nice room
it was my 3rd stay and it is a great hotel, however I was a bit disappointed by the room ( private pool villa)and here is why: - the color from the chairs goes off and sticks to skin and clothes - the outside area wasnt really cleaned from previous guests - 2nd AC in the room not functioning well I guess for a 5 star house where I am paying 20k for a night this shouldnt be case. But as mentioned it is all in all a great place and its my 3rd stay. The times before I had nothing to complain!

8.7 Yuliana O.
Indonesia
November 25, 2013
from arrival till departure, everything perfect
mega pools, super staff performance, great clean big room
best hotel I stayed so far in the Philippines clean, amazing fun for kids, great food, perfect staff performance, the only letdown is a really "ugly" beach but pools etc are making up for it

9.3 Felino D.
Philippines
November 12, 2013
the most incredible place to stay in Cebu.
the hotel is like a castle maybe that's why it's called "palace." the room, lounge, bar, restaurants, garden and swimming pool are all perfect! this hotel has all you need/want! :)
this hotel has certainly met my expectations. i admired the friendliness of the staff. they really are accommodating. our room was clean, large and very cozy! we enjoyed the slides and other activities in the pool. after swimming, we were relaxed while walking around in the garden. the place was so beautiful. and as expected, there was a wide variety of buffet breakfast and all of it (though i never tasted everything) were sooo good. our money and time we have spent here was all worth it! we surely will be coming back! :)

8.7 Emilio G.
Philippines
November 12, 2013
Good
Water parks, good food, nice person
The hotel have nice garden and water park activities . Good food but expensive , nice ocean view

9 alvin D.
Philippines
October 31, 2013
Relaxing. Great Time with Family
WaterPark, nice big rooms, Friendly staff
The main attraction of this hotel is its waterpark resort. There are plenty of water sports for the hotel guests, lot of swimming pools to choose from for children of different ages, and also various watersports are available, like jetski, banana boat, fish ride, diving, and a viewing submarine. This hotel is most suited for family vacation with kids. A bit pricey, but you get value for money with its facilities, wide array of buffet choices, good lounge with live music, and spa. This is one hotel where you will not have enough time to get bored.

9.3 MARSHELLE M.
Philippines
October 09, 2013
great place to stay if with kids
getting upgrade to mactan suite..plenty to do...kiddie play area was big

5.7 JEONGJU N.
South Korea
September 29, 2013
standard
swimming pool / view / clean room
Actually I arrived late at night but I didnt make a reservation for room. At that time the receptionist helped me kindly unfortunately I forgot his name. On the other hand a woman receptionist was so unkind. I know her name but I wont say it. As you know that all employees are standards of the hotel.