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JPark Island Resort and Waterpark

M.L Quezon Highway, Mactan Island, Cebu, Philippines 6015 (Show on map)

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Formerly : Imperial Palace Waterpark Resort and Spa
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Area: Mactan Island Number of Rooms: 556
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
560 reviews

Value for Money
7.2
Location
7.5
Staff Performance
8.5
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.2
Food/Dining
8.1
All reviews (560)
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Mariewil M. Couples Philippines, March 1, 2015
Definitely not a 5 star hotel

Food, food, food
6
You can see rust in just about everywhere, the rooms are so-so and not worth the price. Only great thing for us is the food.
Cleo D. Families with young children Philippines, March 1, 2015
clean and friendly hotel staff

Waterpark. Cleanliness of ths room, accomodating hotel staff
7.7
It was a enjoyable stay. My family had fun. Except that the parking area is far from the hotel. We need to walk and get the car.
Yan F. Families with young children China, February 25, 2015
Enjoyable Stay

Breakfast, Pool and Service
7.3
Although it's located close to the airport, it takes an hour + to get to the city. The room was nice and clean, the pools were amazing, I rate this resort 75/100
Siu Y. Couples China, February 24, 2015
comfortable

"staff friendy & good food & very clean room"
9
We love it
Cynthia D. Families with older children Philippines, February 22, 2015
Family bonding

Service is superb, waterpark is kids number one choice, food is ok
8.7
We stay at villa jacuzzi although the room is very nice the jacuzzi the first day is not functioning well so the staff has to change the parts. Kids love the waterpark specially the slides and wave pool. The beach front is ok but water is blur so cant see the fish swimming around. Food is ok but pricey. Staff is friendly and accomodating.
Minako T. Families with older children Japan, January 28, 2015
It's so so hotel & overrated.

Waterpark in the hotel, location, spa
5.3
The location is pretty good, but the hotel itself is kind of old.. So, our room was a bit dirty & old although we enjoyed the waterpark and spa at the hotel. Other than that, it's pretty much standard hotel to me.
Marie B. Couples United States of America, January 11, 2015
3 days at the JPark Island Resort and Waterpark

the pools for kids
5.7
Was mostly geared for Koreans. Food was not so fancy and didn't meet the 5 stars expectations. Needs to be updated as the weather is damaging the building and plumbing.
Mary R. Families with young children Philippines, December 30, 2014
the hotel smelled like molds

food
5
so so
Jennifer B. Families with older children Singapore, December 1, 2014
Fun Water Place for Children

Water Park - The Comfort of the Room - Staff Friendliness
8
This is indeed a haven for children with al the water park features and large swimming pool. There are a lack of organised activities though for adults and children. The beach is not as good and there is lack marine life as the other Cebu resort we shifted to after J Park. There are also bicycle kart and mini golf for a small rental. Overall , the staff we encountered are friendly and helpful. Checkin and checkout was a breeze. Breakfast has a great variety to choose from. The lounge has nice snack items and tea / coffee for order. Good to relax on a rainy day and tehre are singing/ piano recitals at nights. Just take note that it is true when previous reviewers mentioned that 99% of the guests are Koreans in the resort. There are a few small malls outside the resort which makes it easy for groceries shopping and meals. There is a small casino just outside the main lobby for those who wants to try their luck. Overall it was an enjoyabel stay !
Patricia T. Couples United States of America, November 12, 2014
Good Splurge

Location, Staff, Rooms
8.7
This place is wonderful to stay if you are prepared to spend some money. Staff were very helpful throughout the stay. Garden views appear to really have no view, just overlooking parking and a casino. Was to get an upgrade to an oceanview deluxe from a garden view upon check-in, which was a lot cheaper than booking the oceanview on the internet. However, most of the rooms are suites (seemed around 60-70%). Food is outrageously expensive, drinks are about right for what you get and the hotel atmosphere. The Chinese restaurant tastes very good for a splurge. Buffet is good, will fill you up for lunch. The hotel is located in a much better place than most hotels on Mactan. Some hotels it is practically impossible to walk anywhere else to eat, with long waits and fees for taxis pickups. JPark Island is close to Maribago Grill and some other restaurants and marts, which makes it easy to save money on food!

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Customer Reviews - JPark Island Resort and Waterpark, Cebu

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