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Excellent 9.0
Based on 91 reviews
Exceptional 9.1
Based on 2298 reviews

Recent customer comments

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Excellent



based on 91 reviews
  • Hotel Condition/Cleanliness 9.4
  • Location 9.6
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for Money 8.5
  • Food/Dining 8.3

9.7 Min Z.
China
December 18, 2014
geart experience
1,professional and nice staff,2,clean room, hi-tech facilities, comfortable bed,3, convenient location
great experience.

9.6 Margit
Jordan
February 11, 2016
Great location and very nice...
Nice room, comfortable bed, very friendly and helpful staff.
nothing

10 Fahad
Germany
February 10, 2016
Exceptional
Location, room style

10 Amir A.
United Arab Emirates
December 10, 2014
Best Hotel In Frankfurt
Service-Location-Service
All was great , will go there again and again and again :)

9.7 Mohammad S.
United Arab Emirates
November 03, 2014
Excellent hotel
Location & everything
Excellent hotel

10 Tracee
Germany
February 10, 2016
Fantastic, friendly service
The staff are exceptional; very personable and friendly as well as professional and knowledgable. They made us feel like we were coming home each time we walked into the hotel, starting with our ...

9.6 Thamer
Germany
February 09, 2016
Nice Hotel .
Location was good. Breakfast was very nice. Tv channels variety ( especially MBC channels)
My Room had no View at all. Room is very small .

9 Alice L.
Finland
June 06, 2014
Great room and hotel.Dissapointed by window sights
Fast and friendly service. Clean place. Luxury.
I was amazed by service and room. See you on next time in Frankfurt.

10 Kamal S.
China
May 19, 2014
very good
location
execelent

7.1 Globetrotter
Germany
February 07, 2016
Excellent location but in need...
The location was excellent.
On multiple occasions the room was not properly cleaned: bins not emptied, carpet had rice grains frim previous guests!!! The fridge : we had asked for sprite/seven up instead of the alcoholic ...

9.6 Mona
Kuwait
February 06, 2016
Excellent accommodation
Location is perfect for me The hotel is Clean and Secured
Nothing

9.3 fong C.
Malaysia
May 08, 2014
great location
location , shopping area , convenient

9.3 Lie L.
Indonesia
April 30, 2014
amazing hotel that located in the city
location, room, staff performance
it was an amazing but not until the last day when we check out and waiting for our booking limo. it did not arrive at all. the concierge did not bother to get us cabs at all. breakfast options was limited and too expensive. turn down service was great, staff performance was good except concierge and the Indian looking porter (i am not being racist but he was rude and I did not the get the chance find out his name). gym n pools are provided by fitness first. I will come back again if I visit Frankfurt for trade show.

8.8 Piotr
Poland
February 04, 2016
Fabulous
Location
Shower armature.

10 Daghergroup
Lebanon
February 04, 2016
Coming Back!
the service is like no other Hotel!

9.3 MEI N.
Hong Kong
April 24, 2014
Nice, friendly and helpful staff and room
Staffs were nice and helpful. The view of room was great.
We were so happy to stay in hotel. Staffs gave a surprise to us. The view of room was super great and clean. We'll introduce to our friend if they go to frankfurt.

8.3 Lie L.
Indonesia
March 19, 2014
amazing.. super comfortable
location, staffs, room comfort
it was a pleasant stay. the breakfast was too expensive for such a variety. great location to shopping area. the staffs were polite but not the porter and concierge who were rude and failed to book our airport transfer. one of the porter who was indian looking actually defending the hotel and not helping much. we booked the airport transfer at 8.30 and it did not show at all.. at the end we have to get our own cab. he just stood there and saying they are coming, heavy traffic during rush hour (i didnt see any jam on my way to the airport). due to all the fuss, we almost missed our flight.

7.5 嘉悦
China
February 03, 2016
Good
nice view from the skyline room.Location just near my Zeil,a big shopping mall.
Stayed here for two nights but in two different room so i had to check in twice.I used two different credit cards,a certain card for one room.The hotel just made two deposits on two cards.But at ...

9.6 Renemi
Saudi Arabia
January 29, 2016
Exceptional
Location, comfort room design
The small lubby , small size of some rooms

9 peter R.
United Kingdom
February 04, 2014
Best bed ever
Room, location, staff
Superb , highly recommended , very exspensive drinks 9.60 euro's for a beer!